Khaled Gamal is a system engineer seeking a role to utilize his skills in operating systems, servers, virtualization, storage and networking. He has over 10 years of experience in roles maintaining Windows servers, Active Directory, Exchange, Hyper-V, VMware and backups. His experience includes positions at the Ministry of Finance and Kuwait Fund for Arab Economic Development where he supported over 3000 users.

1. Khaled Gamal Makroum Cell 00965 5060 2096
AL-Farwaniya Blok 2 St 131 khaaloodaa@hotmail.com
Carrier Objectives:
To serve a growing organization to the best of my ability sincerely, honestly with hard labor and where I am the
role player for the overall growth of the concern and give respect to my senior. I am ever keen to acquire some
new technologies and climb the corporate to ladder by honest and hard work.
Professional Profile
Operating Systems: Windows Vista; Windows XP; Windows7; windows 8; windows 10.
Microsoft Servers: Windows 2000 Server; Windows Server 2003; Windows Server 2008; Windows
Server 2008, 2012; AD 2003; AD DS 2008; Microsoft Exchange 2003; Microsoft
Exchange 2007,Microsoft Exchange 2010 and Microsoft Exchange 2013.
Software: MS Office 2007; MS Office 2003/XP; Norton Utilities; WinFax; PC Anywhere;
McAfee; WinZip; Symantec Ghost; Ware Mini Remote Console; Email (Microsoft
Exchange); and many others.
Hardware: HP ProLiant blade 460c g8, G7 DL380, HP ML570, IBM x86 Servers, Dell
PowerEdge M805 and others.
Virtualization: VMware, Hyper V.
Certificates & Training Courses:
 EMC Proven Professional Information Storage Associate Version 2
 Configuring and Deploying a Private Cloud with System Center 2012
 Monitoring and Operating a Private Cloud with System Center 2012
 TS: Windows 7 and Office 2010, Deploying
 Pro: Windows Server 2008, Enterprise Administrator
 TS: Upgrading Your MCSE on Windows Server 2003 to Windows Server 2008, Technology Specialist).
 TS: Exchange Server 2007 Configuration.
 Implementing and Managing Microsoft Exchange Server 2003.
 Designing Security for a Microsoft Windows Server 2003 Network.
 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure.
 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure.
 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure.
 Managing and Maintaining a Microsoft Windows Server 2003 Environment.
 Installing, Configuring, and Administering Microsoft® Windows® XP Professional.
 Microsoft SMS 2003 Administration.
 Managing a Microsoft Windows Server 2003 Environment.
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Khaled Gamal

2. Education
Bachelor of computer Science Graduation: 2010
Major: Computer sciences and information technology
Kingsbridge university
Professional Experience
Alpha-ez Computer Co. W.L.L
System Engineer
1. Resident Engineer in Ministry of Finance.
September 2015 till date
Responsibilities:
 Monitoring of windows server recourse utilization.
 Managing and coordination with team 3000 users to provide IT support.
 Managing and designing documentation related Servers.
 Installation, configuration and deployment of new server.
 Daily log monitoring with backup and server health checkup.
 Experience in backup and recovery of Virtual machines and virtual servers.
 Configure and deploy virtual machines (VMs) and its recourse and services through the Hypervisor like
Hyper-V ESXI and V-Sphere Client.
 Export and Import VM between different hypervisor host machines.
 Resource monitoring managing configuration, updates, backup, and recovery.
 Administrator of office 365.
2. Resident Engineer in Kuwait Fund for Arab Economic Development.
May 2014 to August 2015
Responsibilities:
 Provisioning new servers, imaging; handling other daily routines; leading new deployments from systems
perspective by coordinating internal resources; performing systems backups and restore procedures.
 Handling the complete installation, configuration & maintenance of Microsoft Windows Servers; designing the
Backup Strategy for sites and ensuring scheduled/unscheduled Backups as per backup plan and restoration;
managing Server, Domain, AD, User Rights, etc
 Conducting proactive checks with regards to Windows and Antivirus
 Enabling quota management for the users
 Troubleshooting the servers in case of failures
 Configuration of file and Print Servers
 Performed Disaster Recovery of Windows 2012 domain controller and Exchange Server 2013
 Provide patching and upgrades for all servers on monthly schedule
 Provide 24 hour on call support on rotational basis
 Provide expertise to customers based on specific projects and needs
 Resolving problems & issues within set timelines thereby developing the Knowledge Base; ensuring that the
issue does not happen again
 Manage EMC Source One Email Management for Microsoft Exchange 2013
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Khaled Gamal

3.  Manage install, configure VMware ESXI, within vSphere 5.5 and 5 environments with Virtual Center
management
 Manage Symantec mail security and Trend Micro anti-virus.
Accomplishments:
 Migrate from Windows Server 2008 Active Directory to Windows Server 2012 Active Directory.
 Migrate from exchange server 2003 to office 365.
 Migrate legacy environment from physical server to new Hyper-V 2012.
 Exchange Mailbox Migration for Exchange Server 2010. Installed another exchange server 2013, moved all
the mailboxes and Public folders to the new server.
 Design and implement exchange server 2013 DR site.
 Design and implement Mail Security 7.5 for Microsoft Exchange 2013.
 Design and implement trend micro office scan 11.0
 Design and implement, Server to deploy Windows.
 Upgrading ESXI and VSphere from Version 5.5 to 6
 Disaster Recovery management planning.
 Installation of Additional domain controllers in DR site.
 Installation of AD Audit Plus and AD Manager.
 Distributed File System (DFS) in Windows Server 2012 R2.
 Monitoring Availability site 24x7.
BEC Kuwait | Bahrain Exchange Company
Responsibilities:
 Maintain & Support windows server, exchange server 2010, Domain Controller and distributed file system.
 Maintain & Support HP Servers.
 Maintain & Support IBM Servers.
 Configure and support Backup Exec 2010.
 Maintain & Support Sun Storage TEK sl24 tape autoloader.
 Quarterly health check.
2.1 National Security Bureau
Responsibilities:
 Maintain & Support windows servers and Domain controller.
 Maintain & Support exchange server 2010.
 Maintain & Support Hyper-V 2012.
 Maintain & Support HP Servers.
2.2 Ministry of interior – Traffic Head Office
Responsibilities:
 Maintain & Support windows Servers.
 Maintain & Support backup exec 2010.
 Maintain & Support HP MSL tape library.
 Maintain & Support HP Servers.
2.3 Ministry of interior – COCA residing illegally
Responsibilities:
 Maintain & Support windows servers and Domain controller.
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Khaled Gamal

4.  Maintain & Support Exchange server 2010.
 Maintain & Support fortigate firewall.
2.4 Warba Insurance Company
Responsibilities:
 Maintain & Support windows servers and Domain controller.
 Maintain & Support Hyper V and Microsoft DPM backup.
 Quarterly health check.
2.5 Hassan Abul Company
Responsibilities:
 Maintain & Support windows servers.
 Maintain & Support HP Blade System C7000 Enclosure.
 Maintain & Support HP Servers.
 Maintain & Support HP MSL2024 Tape Library.
 Quarterly health check.
2.6 Kout Food Group
Responsibilities:
 Maintain & Support HP Servers.
 Maintain & Support VMware ESXI.
 Quarterly health check.
2.7 Moevenpick hotel Kuwait
Responsibilities:
 Maintain & Support windows servers and Domain controller.
 Maintain & Support HP Servers.
 Configure and Support Backup Exec 2014.
 Configure and Support Symantec anti-virus end point production 12.
 Quarterly health check.
2.8 National Takaful Insurance
Responsibilities:
 Maintain & Support windows servers and Domain controller.
 Maintain & Support IBM Servers.
 Quarterly health check.
2.9 Royal Foodco Services
Responsibilities:
 Design and implement Hyper-V 2012 and Exchange server 2013.
 Design and implement Symantec antivirus and Symantec anti-spam.
 Maintain & Support IBM Servers and IBM storage.
 Maintain & Support veeam Backup.
 Maintain & Support fortigate firewall.
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Khaled Gamal

5. KOUT Food Group
System Administrator
April 2009 to April 2014
Responsibilities:
 Prepared the environment for deployment of Windows Server 2003 and Server 2008.
 Maintain, monitor and Troubleshooting Windows Server 2008 acting as a Domain Controller, Microsoft
Exchange Server 2003, exchange 2010, File Server and GFI Mail Security.
 Administration of All Servers, Clients, Network, DNS, DHCP etc.
 Administration of VMware, Windows Servers, Microsoft TMG, Forefront Security, ISA Servers, etc.
 Administration of Tivoli System Manager for Storage and Backup.
 Administration of Symantec Backup exec.
 Administration of blackberry server (creating, configuring, & troubleshooting users).
 Administration of Microsoft Cloud Office 365 (creating, configuring, & troubleshooting users).
 Administration of VMware & V sphere (creating hosts, configuring, & troubleshooting).
 Administration of System center configuration manager 2007.
 Coordination with vendors for AMC, User Licenses for windows.
 Configured automatic updates for network clients by using Group Policy.
 Managed user accounts, groups, print queues and controlling access rights using Active Directory.
 Supported all remote offices and home-based users using, SCCM, PCAnywhere and Cisco VPN.
 Day-to-day support on Windows Server and backup/restoration for more than 50; job entailed frequent visit to
Data Center, due to the nature of the work.
 Manage TMG Server (Web filtering, publishing Sites, FTP Share and allow dined traffic).
 Manage antivirus server Trend Micro Office scans.
 Manage NetApp storage.
Accomplishments:
 Design and implement Remote Installation services.
 Design and implement Systems Management Server 2003.
 Design and implement Exchange 2003 OWA for different sites
 Design and implement internal Web site for Contact Center.
 Design and implement Windows Server Update Services in KW and UK Site.
 Design and implement Sophos Web, Email Appliance and Anti-Virus.
 Design and implement Microsoft Forefront Endpoint production 2010 in Kuwait and UK.
 Design and implement Microsoft System Center Configuration Manager 2007 in Kuwait and UK Site.
 Design and implement Windows deployment services server 2008.
 Design and implement an additional domain controller and new site for Call center.
 Move KFG data center to KEMZ Data Center.
 At the time of shifting our servers from our office to date center, I have suggested to have high availability in
order to prevent our call center of being completely shutting down.
 Migrate two ISA server 2006 to Forefront Threat Management Gateway (TMG) 2010.
 Migrated Users form Exchange 2010 on premises to Microsoft cloud office 365.
 Upgrade VMware ESX 4.0 to 5.1 and V Sphere client.
 Upgrade Symantec backup exec version 10 to Symantec Backup Exec 2012.
 Upgrade Windows Server 2003 domain controllers to Windows Server2008 R2.
 Upgrade Exchange server 2003 to 2010.
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Khaled Gamal

6. KOUT Food Group
Support Engineer
February 2008 to April 2009
Responsibilities:
 Provided functional and technical support, troubleshooting and diagnosing hardware and software problem
including desktop, laptop, LAN, and remote systems.
 Full responsibility for the call center in terms of system installation as well as in the head office.
 Deploy and configuring PCs, Workstations and Laptops.
 Maintenance, Troubleshooting of Desktop Pc’s, Laptops,
 Imaging PCs, Workstation and Laptop using Symantec Ghost.
 Hardware and Microsoft support for the Client machines.
 Installation and configuration of network Printers.
 Outlook configurations and support.
TE-Data Network Solution, Egypt
IT Support
October 2006 to January 2008
 Provided computer help desk support via telephone communications with end-users.
 Performed diagnostics and troubleshooting of system issues.
 Manage user rights.
Skills
 Windows 7, Windows 2008 R2 and 2012 R2 server installation, configuration and troubleshooting.
 Group Policy Object, Active Directory Roles installations and configuration.
 Hyper V, VMware Workstaion9, ESXi, vCenter, VM Ware, Experience with VM Ware ESXi Clustering,
Vm ware Troubleshooting, Configuration, VM Templates , cloning, upgrades etc DRS, SRM and HA.
 DFS, DHCP, DNS, WDS, WSUS, Migration, Backup & Restore.
 Exchange Server 2003, 2007, 2010.2013
 Office 365
 Configuration and Managing of Servers and Workstations.
 Good troubleshooting skills.
 VMware Server and Tivoli Storage Manager.
Languages Known
Language Speaking Reading Writing
Arabic Native Native Native
English Good Good Good
Personal Details
Nationality Egyptian
Age & Date of Birth 21th July 1987
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Khaled Gamal

7. Gender Male
Marital Status Married
Visa Status Transferable
Driver license Available
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Khaled Gamal