The document discusses innovation in advertising. It defines creativity as generating something new, while innovation is applying creativity to have a measurable impact. Advertising has traditionally used the same paradigm since the 1800s of broadcast messaging to tell people how to feel. More recently, advertising has tried to make people feel emotions through going viral, using data mining and targeting, and focusing on current customers for retention. However, these approaches still have limitations like minimal emotional impact and lack of measurable ROI. To truly solve engagement, the document suggests advertisers should talk to customers, bridge connections between customers, involve customers in the process, gamify advertising, and integrate advertising into customers' experiences.