Prepared by Kate Fogelberg, Regional Manager Water for People, South America. Monitoring Sustainable WASH Service Delivery Symposium, 9 - 11 April 2013, Addis Ababa, Ethiopia

1. Measuring More than Pipes
and Pumps: The Evolution
towards Levels of Service
and Sustainability Monitoring
at Water For People
Kate Fogelberg
Regional Manager, South America
IRC Symposium, April 2013
Addis Ababa, Ethiopia

2. • The statistics of the global water crisis do not tell the whole story.
• Billions of dollars have been invested in water projects throughout the world through foreign aid;
government financing; individual, corporate, and foundation philanthropy; and Corporate Social
Responsibility (CSR) programs. The results have been less than impressive.
• Over 30 percent of all water projects fail due to:
• Poor planning and execution
• Lack of local ownership driven by charitable investments
• Lack of a functional support environment, which undermines
operation, maintenance, replacement, and extension of services
• Lack of follow-up (monitoring) to see if the projects are working over time.
• A staggering number of people are caught in this cycle of disease and poverty.

3. • Everyone: Every family, every • Districts reach full water and
school, every clinic in defined districts sanitation coverage and approach
is replicated and scaled-up
• Build local capacity to
administer, operate, expand, and replace • Communities become self-sufficient
water systems
• Water coverage is maintained long-
• Ensure monitoring of level of service and term
sustainability for at least 10 years

4. FROM “ADOPT A PROJECT” TO
SERVICE DELIVERY
• Donor-driven • Monitoring Service
• Dispersed water projects Delivery and Sustainability
• No post-construction • Support to service
follow up providers
• Minimal training, at best • Capacity support to
• Reactive, no potential for service authorities (LGs)
(Lockwood and Smits, 2011).
scale

5. EVOLUTION OF MONITORING
The Experimental Teenage Years….
Infancy Responsible adulthood
Number Funds
MOA
Proj. Total of Needing App
Project Name Cat. Donor Receive
# Cost Beneficia Adoptio Received lied
d
ries n
BOL Liollata Water Project W $ Pennsylvania $4,320.0 $ 3,563.00 7/6/ 11/19/99
9074 4,320 225 0 00

6. LEVEL OF SERVICE
Level of Service Scoring Key Level of Service Metrics Points
Scores Colour Label Has Improved Water Point 1
0 Black No Improved System # of Users Meets Standards 1
Inadequate Level of Majority of Community Members Have
1 Red
Service Access to the Improved System 1
Basic Level of There Is Enough Drinking Water Every Day
2-3 Orange
Service Of The Year 1
Intermediate Level of The System Was Down For 1 Day or Less
4-5 Yellow
Service In The Last 30 Days 1
Quantity Of Water Available Meets
6 Green High Level of Service
Standards 1
Total 6
6

7. LEVEL OF SUSTAINABILITY
Level of Sustainability Scoring Key Level of Sustainability Metrics Points
Scores Colour Label Has Improved Water Point 1
0 Black No Improved System Water Was Available On The Day Of The Visit 1
Unlikely to be
1-3 Red Sustainable A Tariff Or User Fee Is Collected For Water 1
Somewhat Likely to be
4-5 Orange Sustainable Water Point Financial Records Were Reviewed By Monitors 1
6-7 Yellow Likely to be Sustainable There Is A Positive Balance Listed In The Financial Records 1
Highly Likely to be
8-9 Green Sustainable Spare Parts are Available In or Near the Community 1
There Is Someone Responsible For Water Point Management,
Operations And Maintenance 1
There Are No Current Problems With The Water Point 1
The System Has Been Expanded To Incorporate New Users 1
Total 9
7

8. DONOR ACCOUNTABILITY
http://reporting.waterforpeople.org

9. GOVERNMENT ACCOUNTABILITY
http://watermapmonitordev.appspot.com/ 9

10. EQUITY AND ACCOUNTABILITY:
REACHING THE LAST HOUSEHOLD
Cuchumela 2011 Level of Service Metrics
Yes No
ALTERNATIVA TECNICA DE SOLUCION PARA LAS FAMILIAS SIN CONEXION DE AGUA
COSTO APROXIMADO
Nro. Familias sin conexión PROBLEMAS TECNICOS ALTERNATIVA TECNICA DE SOLUCION
(Bs)
100% 1 1
1 GABRIEL RODRIGUEZ 90% 3
80% 6 6
9
70%
2 MICO RODRIGUEZ 60% Construir, un pequeño sistema de red (por
Estas 6 Familias se beneficiaron con el proyecto de
50% 15 gravedad) que consta de: Construir una
15
saneamiento de Cuchumuela proyecto 2010 que 13
40% cámara en el lugar de la vertiente que
3 ALFREDO RODRIGUEZ 30% falta concluir, estos baños no están conectados al
10 10
7 funcione como Toma-Tanque al mismo 4800
20% sistema de agua de Cuchumuela por que están
tiempo para efectivizar costos, red de
aislados del pueblo, además están a mayor altura en
4 ROLANDO RODRIGUEZ 10% diámetros 1", 3/4" y 1/2" y Piletas
0% relación al Tanque del Sistema de Agua.
domiciliarias y publicas.
Has Improved # of Users Majority of There Is The System Quantity Of
5 ESTELA RODRIGUEZ
Water Point Meets Community Enough Was Down For Water
Standards Members Drinking 1 Day or Less Available
6 FRANCISCO GALVEZ Have Access Water Every In The Last 30 Meets
to the Day OfConexión a la red del sistema de agua. L=
The Days Standards 2750
7 ISIDRO ROJAS La Familia permanece más en Punata.
Improved Year m de D=1/2"
60
System
10

11. INSPIRING OTHERS

12. THANK YOU!