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Monitoring for service delivery


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Monitoring for service delivery

  1. 1. ASPECTS OF SUSTAINABLE SERVICES –EVERYONE FOREVER• Finance• Institutions• Water Resources• Monitoring 2
  2. 2. WHY MONITORING• To be able to see changes taking place• To be able to identify success and good practice, and to change course when things are not going well• Needs to have a view to the long-term, changes over time, and capacity to analyze and use data collected 3
  3. 3. WHY NOT MONITORING• It is hard to establish a robust system which requires long- term horizon• Valuing monitoring but the project cycle so many are locked into will not pay for it• Culture of caring about lasting results 4
  4. 4. 1983 5
  5. 5. WHAT TO MONITOR• Users – level and sustainability of the service being received at the system level• Service Providers and Operators – effectiveness of service delivery approach• Regulators – effectiveness of enabling environment• Common National and sub-national frameworks – providing information to inform decisions and allocations to support services that last 6
  6. 6. FINALLY…..• Embedding Monitoring within local institutional environment• Emerging Practice and Tools make for more illuminating future 7
  7. 7. TOOLS - 8
  8. 8. LEVELS OF SERVICE: QUESTIONS THAT ARE SCORED Do the number of Do the users live within Is this an improved users meet government standards water point? government of distances to the standards? water point? Does the water source Has the water system Do the number of fecal provide enough been down for more coliform present meet drinking water for the than 1 day in the last government community every day 30 days? standards? of the year? Does the number of liters of water per person per day meet government standard
  11. 11. Nick BurnInternational Programs Director Water For People +44 79747 99049