Hospitality is an industry composed of wide-range businesses that cater guests away from their homes.
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2. Hospitality
From the French word hospice:
“To provide care/shelter for travelers”
“The reception and entertainment of
guests or strangers with (quality) and
kindness”
Providing hospitality means: Offering a
welcoming environment to visitors.
Hospitality business is people business.
3.
4. Sectors of The Hospitality Industry and their Core
Operational Departments
SECTOR
ACCOMMODATION/
LODGING
CORE OPERATIONAL
DEPARTMENTS
1.1 FRONT OFFICE
1.2 HOUSEKEEPING
1.3 FOOD AND BEVERAGE
CAREER OPPORTUNITIES
• Front Office Manager
• Reservation Staff
• Cashier
• Telephone/PBX Operator
• Concierge
• Valet Parker
• Door Greeter
• Bell Captain, Bell Men/Porter
• Night Auditor
• Executive Housekeeper,
Supervisor
• Room Attendant/
Chambermaid
• Public Area Attendant
• Laundry and Linen Attendant
• Restaurant Manager
• Executive Chef, Sous chef etc.
• Line cooks
• Captain Waiter
• Wait staff
• Banquet and Catering
Manager
(Coordinator and staff)
• Dishwasher, Buss boy
5.
6. Restaurants/F&B Production
and Service
Restaurant Manager
Dining Manager
Catering Manager and Staff
Supervisor
Captain Waiter
Wait staff
Receptionist/Host
Cashier
Bartender
Barista
Buss boy/Runner
Kitchen Manager
Supervisor
Chef
-Executive, Sous
-Pastry chef
Butcher
Cook
Kitchen Assistant/Helper
Dishwasher
7.
8.
9. Other Sectors:
Gaming and Entertainment
Event Management
Sales and Marketing
Guest Relations
Leisure, sport and recreation
Cruise ship
10. MAKING IT HAPPEN
People who work in the hospitality industry must
possess: K-S-A
Good interpersonal skills
Sound communication skills
Flexibility in working hours
High level of technical skills
Organizational skills
Self motivation
Teamwork ability and
Well-groomed/well presented
13. Jomil Illanza
Kitchen Staff
Hotel Intercontinental Manila(Past)
EDSA Shangri-La Hotel (Past)
Norwegian Cruise line (Present)
Alfred Llanes Jr.
Costa Cruises
15. Baristas/Coffee Masters
Anne Charlaine De Luna, CBTL Mark Krizztopher Esplana,
Seattle’s Best
Jozelle Llames, Starbucks Camilo Doneza, Starbucks BGC/ PAUL