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Overview of the
Hospitality Industry
HOSPITALITY
Kate S. Magpoc
1.1 Early Hospitality
• Greek/Roman culture
– Noted as early as 40 BC
– Social and religious purposes
• Roman businessmen traveled
• Romans were the first pleasure
travelers
• After fall of roman empire, public
hospitality fell to religious orders
1.2 Medieval Period
• English travelers
• Inns were actually private
homes
• Nobility stayed in
monasteries
• Stagecoach became
favored transportation
1.3 Renaissance Period
(16th Century)
• High demand for inns and taverns
• 1st hotel - Hotel de Henry IV 1788
– built at cost of $17,500
– 60 beds
• Coffee houses
Hotel de Henry IV
1.4 The New World
(18th Century)
• New York / New England - taverns
• Pennsylvania - inns
• Southern colonies - ordinaries
Eating and Sleeping Places
Characteristics of the Hospitality Industry
–Largest and fastest growing
industry
–Emphasis on service, and guest
satisfaction
–Product is intangible and
perishable
–No such thing as business hours
–Characterized by shift work
PINEAPPLE
• Universal symbol for
hospitality
• Signify that visitors are
welcomed to the place
• Displayed at the
doors/gates
• Symbol of welcome,
friendship, hospitality
Hospitality Umbrella
Corporate Philosophy
• Philosophy:
– Focused on employee empowerment
– Guest and employee satisfaction
– Strong links to TQM (Total Quality Management)
– Service philosophy as a way of life
• Culture:
– Overall style and feel of the company
• Mission statement:
– Central purposes, strategies, and values
Corporate Philosophy
Corporate Culture (cont.)
• Goal:
– Broad statement geared toward
accomplishment
• Strategy/tactics:
– Actions needed to reach goals

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Hospitality Industry

  • 1. Overview of the Hospitality Industry HOSPITALITY Kate S. Magpoc
  • 2. 1.1 Early Hospitality • Greek/Roman culture – Noted as early as 40 BC – Social and religious purposes • Roman businessmen traveled • Romans were the first pleasure travelers • After fall of roman empire, public hospitality fell to religious orders
  • 3. 1.2 Medieval Period • English travelers • Inns were actually private homes • Nobility stayed in monasteries • Stagecoach became favored transportation
  • 4. 1.3 Renaissance Period (16th Century) • High demand for inns and taverns • 1st hotel - Hotel de Henry IV 1788 – built at cost of $17,500 – 60 beds • Coffee houses
  • 6. 1.4 The New World (18th Century) • New York / New England - taverns • Pennsylvania - inns • Southern colonies - ordinaries Eating and Sleeping Places
  • 7. Characteristics of the Hospitality Industry –Largest and fastest growing industry –Emphasis on service, and guest satisfaction –Product is intangible and perishable –No such thing as business hours –Characterized by shift work
  • 8. PINEAPPLE • Universal symbol for hospitality • Signify that visitors are welcomed to the place • Displayed at the doors/gates • Symbol of welcome, friendship, hospitality
  • 10. Corporate Philosophy • Philosophy: – Focused on employee empowerment – Guest and employee satisfaction – Strong links to TQM (Total Quality Management) – Service philosophy as a way of life
  • 11. • Culture: – Overall style and feel of the company • Mission statement: – Central purposes, strategies, and values Corporate Philosophy
  • 12. Corporate Culture (cont.) • Goal: – Broad statement geared toward accomplishment • Strategy/tactics: – Actions needed to reach goals