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Hospitality Industry

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Hospitality Industry

  1. 1. Overview of theHospitality IndustryHOSPITALITYKate S. Magpoc
  2. 2. 1.1 Early Hospitality• Greek/Roman culture– Noted as early as 40 BC– Social and religious purposes• Roman businessmen traveled• Romans were the first pleasuretravelers• After fall of roman empire, publichospitality fell to religious orders
  3. 3. 1.2 Medieval Period• English travelers• Inns were actually privatehomes• Nobility stayed inmonasteries• Stagecoach becamefavored transportation
  4. 4. 1.3 Renaissance Period(16th Century)• High demand for inns and taverns• 1st hotel - Hotel de Henry IV 1788– built at cost of $17,500– 60 beds• Coffee houses
  5. 5. Hotel de Henry IV
  6. 6. 1.4 The New World(18th Century)• New York / New England - taverns• Pennsylvania - inns• Southern colonies - ordinariesEating and Sleeping Places
  7. 7. Characteristics of the Hospitality Industry–Largest and fastest growingindustry–Emphasis on service, and guestsatisfaction–Product is intangible andperishable–No such thing as business hours–Characterized by shift work
  8. 8. PINEAPPLE• Universal symbol forhospitality• Signify that visitors arewelcomed to the place• Displayed at thedoors/gates• Symbol of welcome,friendship, hospitality
  9. 9. Hospitality Umbrella
  10. 10. Corporate Philosophy• Philosophy:– Focused on employee empowerment– Guest and employee satisfaction– Strong links to TQM (Total Quality Management)– Service philosophy as a way of life
  11. 11. • Culture:– Overall style and feel of the company• Mission statement:– Central purposes, strategies, and valuesCorporate Philosophy
  12. 12. Corporate Culture (cont.)• Goal:– Broad statement geared towardaccomplishment• Strategy/tactics:– Actions needed to reach goals

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