1. The document provides guidance on how to solve problems in the classroom. It recommends showing students a video or audio to identify a problem and have them work in groups to solve it. 2. The document notes that the goal of problem-solving is to create an environment where students are engaged in the process, and not to worry if students don't solve problems correctly. 3. Suggested activities for teaching a sample conversation about opening a bank account include doing speaking activities before and after listening, listening to the dialogue twice, and having students work in pairs to switch speaker roles.

1. Solving problems

3. Speaking & listening
Speaking is the delivery of language through the mouth and many parts
of our body, including the lungs, vocal tract, vocal chords, tongue, teeth
and lips.
Listening is the process of receiving language by ears as messages
to make respond by using mouth to another listener.

4. How to solve a problem in your class?
There are some processes:
 Play a video or dialogue audio and students need to identify
the problem let them try to figure the solution
 During students working on groups, go around each group
and listen to them. Does everyone participant?
 Ask open- end questions to let students wondering and ask
you more explanation
 Try to let your students increase their observations and
creative skills.

5. Note:
1. keep in your mind the goal of problem-solving
are creating an environment that supports
problem-solving and intent to engage students in
the process.
2. Don’t worry about whether or not your students
are solving all the problems correctly or
completely. Are your students engaged? Are they
all participating? Are they asking questions?

6. Listening Activities

7. Opening account dialogue
https://www.youtube.com/watch?v=UX1MdxnIPvw

8. Customer Employee
1. good morning.
2. I want open an
account, please
3. Yes.
4. I am looking to
have checking and
saving accounts.
5. Student
6. here it is.
7. here it is.
8. okay.
9. Imm, $ 300
10. No Sir, you did a
great job. Thanks a
lot. Have a good day.
1. good morning. What Can I help you with?
2. Yeah, sure. Do you bring your identity
documents?
4. First of all, what type of account you are
looking for?
5. ok, Are you student or employee?
6. ok, let’s start with your state ID and
Driver License.
7. Cool, now I need your social security
number, please.
8. ok, we offer for students checking and
saving accounts without any charge
monthly. Would you mind to sign here and
your card password?
9. How much would you like to deposit to
activate your account?
10. Sounds good, here is your card, and you
can use it at any time. Your account number
is: 535990. Is there anything else I can help
you with?
11. You two

9. What "pre-listening" and "post-listening"
questions would you ask?

10. 1. Did you open an account by
using your second language?
2. Do you like open account
online or face to face? Why?
3. How often are you visiting
bank per week?
4. Any tragedy or funny story
happened with you at any
bank?
Pre-listening questions
1. How much the short dialogue is
similar to the real conversation?
Why?
2. Do you the employee speak slang or
standard?
3. What is your perspective on it?
Post-listening questions

11. How would you explain the use of fillers, slang, false
starts (you know, you see) if the conversation contains
such elements?
Teaching both standard and slang ways are necessary.
Students are facing many problems with their daily life. Students
should notice the popular slangs by the native speaker and explore
the meaning of words. During classroom period, a teacher should
explain some slangs to avoid students are not understanding. There
are two options for teachings slang for students. Firstly, teacher
knowledge. Secondly, using some sources such as books, websites,
or using technology in the classroom.

12. What activities would you use to teaching the conversation?
1. Speaking activities before and after listening to the
conversation.
2. Listening to the dialogue two times
3. Working on group of two students and switch the
speakers in conversation.

13. Speaking activities

14. C. What oral skills must a student possess in order to
take part in a class and/or group discussion?
Students’ role interaction in class is very important. To participant
in class successfully, students need many things:
 To prepare themselves for class, they read their textbook.
 Writing notes about something they didn’t understand.
 Learning new vocabularies that are related to the new chapter
 Explain their ideas or perspective
 Asking questions in the classroom in cases they didn’t
understand some points
 They should feel confident in order to participant in class
whether individuals or in groups.

15. What phrases must they know?
• knowing the basic common phrases for communication skills.
• They should know how to ask by using “Wh” questions?
• Knowing some common American phrases or idioms.

16. How would you teach them these skills? These
phrases?
• Using many Techniques to support teachings such as
videos, Google images, and Ted.com
• Provided some time by end of class for any students
have questions
• Using handouts to help students for more explanation
and clarification.
• Focusing on visuals learning more than hearing.