The document summarizes a webinar on driving performance through learning. It provides an agenda that includes discussing trends in corporate learning and performance, investments in formal and informal learning, using learning to retain top talent, and measuring learning program success through performance. It also provides an example of how Arrow Electronics implemented a learning program that led to improved productivity, better ability to use new skills on the job, and increased ability to assist others.

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2. Speakers: Camilla Edberg
EMEA Director, Talent Recruitment and Management
Arrow Electronics
Claire Schooley
Senior Analyst
Forreseter Research
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6. 6 | CONFIDENTIAL
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CONFIDENTIAL
Learn the Secret to Driving Performance
Moderated by
Emilie Colker, GlobalEnglish
Guest Speakers
Claire Schooley, Forrester Research Inc
Camilla Edberg, Arrow Electronics

7. 7 | CONFIDENTIAL
7 | Confidential
Guest speakers from: Sponsored by:
Today’s Guest Speakers
Claire Schooley
Senior Analyst
Forrester Research Inc.
Camilla Edberg
HR Director EMEA – Talent
Recruitment & Management
Arrow Electronics

8. 8 | CONFIDENTIAL
8 | Confidential
Guest speakers from: Sponsored by:
Agenda
Today’s corporate learning environment
Top 3 trends in learning affecting performance
Investments in both formal and informal learning
Using learning to actively retain top talent
Measuring learning program success by way of performance
In practice: Arrow Electronics
Live Q&A

9. 9 | CONFIDENTIAL
9 | Confidential
Guest speakers from: Sponsored by:
Many and varied learning
experiences increase employee
performance results

10. © 2013 Forrester Research, Inc. Reproduction Prohibited
Generations and Cultures Have
Different Characteristics But…
10
…everyone wants to perform well

11. © 2013 Forrester Research, Inc. Reproduction Prohibited
Why Align Performance and Learning?
Helps you achieve performance goals
through formal and informal learning
11

12. © 2013 Forrester Research, Inc. Reproduction Prohibited
Source: March 2, 2011, “Recruitment Aligns With Talent Management” Forrester report
HR Strategic Processes
12
8% 7.9% 16.5% 7.0%
Recruitment
Learning
management
system (LMS)
Performance Compensation
• Requisition
management
• Sourcing
• Applicant tracking
• Interview
management
• Onboarding
• Workforce planning
• Training
administration
• Online learning
delivery
• Learning reports
• Course catalog
• Learning content
management
• Individual learning
plans
• Compliance
• Skills and
competencies
• Goal management
• Performance
appraisals
• Multirater appraisals
(360)
• Succession planning
• Career planning
• Pay for
performance
• Salary
administration
• Market pricing
• Commission plans
• Pay-equity analysis
• Stock programs
• Recognition and
rewards
HRMS transaction system

13. 13 | CONFIDENTIAL
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CONFIDENTIAL
Trend #1: Investments in Both Formal and Informal Learning
Trend #2: Using Learning to Actively Retain Top Talent
Trend #3: Measuring Learning Program Success By
Way Of Performance

14. © 2013 Forrester Research, Inc. Reproduction Prohibited
Performance Management
Goals, Appraisals, Succession,
Career development
Integration of Performance and Learning
Learning Management
Formal and Informal Learning
14

15. © 2013 Forrester Research, Inc. Reproduction Prohibited
Social Tools are Transforming the Way
We Work
Employees are learning and working with social
media.
Networks of people are solving problems faster
across distances by engaging with peers, partners,
and customers.
Work culture is experiencing the rise of a culture of
sharing.
Work and learning are blending together.
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16. © 2013 Forrester Research, Inc. Reproduction Prohibited
Source: July 14, 2011, “Informal Learning Garners Acceptance As A Legitimate Learning Approach” Forrester report
Examples of Formal and Social
Learning Tools
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• Wikis
• Podcasts
• Blogs
• Videos
• Content rating
• Interactive learning games
• Virtual world
• Smartphones
• Blogs
• Communities
• Internet
• Intranets
• Expertise location
• Online mentoring
• Community of
practice
• EPSS (electronic
performance support
system)
• Simulated learning
• Intelligent search
(results based on role)
• Smartphones
• Tablets
• RSS feeds
• User-generated content
Structured
formal learning
LEARNER
Search and
learn
Contextual
learning
Social
learning
communities
Mentor
advisory
learning

17. © 2013 Forrester Research, Inc. Reproduction Prohibited
Today, Employees Initiate Their Own
Learning
17
Communities of
practice
Search
Expertise location
Podcasts,
Vodcasts, YouTube
Blogs and wikis
Employee
Social networks
Document libraries
Mentors
Instant messaging

18. 18 | CONFIDENTIAL
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CONFIDENTIAL
Trend #1: Investments in Both Formal and Informal Learning
Trend #2: Using Learning to Actively Retain Top Talent
Trend #3: Measuring Learning Program Success By
Way Of Performance

19. © 2013 Forrester Research, Inc. Reproduction Prohibited
Retaining the best
employees in today’s
multigenerational
workforce is a goal but
also a major challenge
for executives
Companies Need to Keep the Best
Employees
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20. © 2013 Forrester Research, Inc. Reproduction Prohibited
Stages of Honing Employee Performance
20
Employee
career
planning
Management
review and
discussions
Competencies,
goals and skill
development
1
2
3

21. © 2013 Forrester Research, Inc. Reproduction Prohibited
Learning Has Come a Long Way
21
Classroom
• Instructor-led,
scheduled
classroom event
• Skills-based
• Tactical, technical,
and personal
skills
Online
• eLearning
• Anywhere,
anytime access
• One-size-fits-all
• Classroom
content online
Blended
• Blend depends
on content
• Self-paced,
online classroom
• Competency-
based
• Aligned with
enterprise goals
Contextual
• Contextual,
continuous
delivery
• Just-in-time and
embedded
• Learning built into
the application
• Course ratings,
learner forums,
blogs
• Mapped to real
world
Learner-driven
• Collaboration with
other learners
• Efficient self-
service learning
• Personalized for
an by the learner
• Integration of
learning and work
• Social networks
Learning and the business process must be intertwined

22. 22 | CONFIDENTIAL
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CONFIDENTIAL
Trend #1: Investments in Both Formal and Informal Learning
Trend #2: Using Learning to Actively Retain Top Talent
Trend #3: Measuring Learning Program Success By
Way Of Performance

23. 23 | CONFIDENTIAL
23 | Confidential
Guest speakers from: Sponsored by:
How do you measure achievement
as a result of learning and
performance?

24. 24 | CONFIDENTIAL
24 | Confidential
Guest speakers from: Sponsored by:
Arrow Electronics
Industry: Electronics
Head quartered: USA
Employees: 16,500
Countries: 55
Locations: 470
The secret of our success is the phone-based coaching, which we find
invaluable--individuals are provided with personalized practice, feedback
and materials to read and discuss. This makes the learning come alive, and
the learners come back!
— Camilla Edberg, HR EMEA Director, Talent Recruitment and Management, Arrow Electronics

25. 25 | CONFIDENTIAL
25 | Confidential
Guest speakers from: Sponsored by:
Arrow Electronics
Challenge
• Need to communicate
and connect with
colleagues, customers,
and channel partners
wherever they are in
EMEA
• Consistent and quality
learning and
deployment across the
region
Solution
• Learning program
addresses relevant
business situations
• Personalizing levels of
study for each individual
• Combining online
instruction with a
dedicated virtual coach
over the phone
• Enable managers to add
English skills
improvement as individual
development goals
Results
•Approximately 3000
person days in improved
productivity annually
•93% have been able to
use what they’ve learned
on the job
•76% are better able to
offer assistance

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CONFIDENTIAL
Key Takeaways

27. © 2013 Forrester Research, Inc. Reproduction Prohibited
Integrate Performance and Learning to Achieve
Performance Goals Through Formal and Informal Learning:
Integrate learning programs into employee annual
performance goals and expectations
Review employee learning progress in relation to goals
regularly (at the individual and group level)
Involve managers – manager involvement is essential to
encourage learning and reinforce positive behavior
Always develop a mechanism to measure success at the
start of a program
Ensure selected learning solutions or programs can be
personalized to the needs of the employee for maximum
motivation and engagement
27

28. 28 | CONFIDENTIAL
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CONFIDENTIAL
Thank You!
GlobalEnglish
Emilie Colker
ecolker@globalenglish.com
@globalenglish
Forrester Research Inc.
Claire Schooley
cschooley@forrester.com
@forrester

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