The document provides an overview of a collaboration between AMG Systems Inc. and Premiere Global Services. Premiere Global Services is a global provider of communications services with over $560 million in annual revenue and 50,000+ customers. AMG Systems Inc. is a platinum partner of Premiere Global that generates close to $2 million in annual revenue. The collaboration allows AMG Systems to offer Premiere Global's full suite of audio and web conferencing services to clients with aggressive pricing and local support.
4. Premiere Conferencing & AMG Systems Inc
Vision
To be the highest quality
global provider of innovative
group communications
solutions.
Mission
We are dedicated to being an
integral and indispensable
partner to our clients by
consistently exceeding
expectations.
6. Growing Roster of Global Enterprises
Retail/ Financial
Hospitality Services/Banking Technology Manufacturing
7. Award Winning
Conferencing Customer Care
• Our support for your customers sets the standard in the industry.
– Consistently ranks high in quarterly customer satisfaction ratings
– Event specialists with average tenure of 3.6 years experience
– Some of the highest paid operators in the industry
– Ongoing training and specialized course for reservationists, event
managers and operations
– Customer service redundancy
8. Unmatched Reliability
• Active bridges on standby for
immediate increased capacity
• Redundant processors and
controls in the switches
• Battery & diesel generator
power backups
• Operational center
redundancy
• Rapid development of product
enhancements.
• Independent network
connections utilizing various
carriers
10. Conferencing Applications
• Team Meetings
• Training
• Product Rollouts
• Document Review
• Investor Relations calls
• Sales & Marketing seminars
• Town Hall Meetings
• Continuing Education
• Sales Presentations & Demos
• Focus Groups
• HR Announcements
• Virtual Events
11. Conferencing Services
Automated Audio Conferencing
• ReadyConference Plus Audio
• GlobalMeet Audio
Web Conferencing
• ReadyConference Plus Web
• Netspoke
• ReadyCast (WebEx Meeting Center)
• VisionCast Meeting (MS Live Meeting)
• VisionCast Event (MS Live Meeting for Op Assist)
• Adobe Acrobat
• Streaming Audio and Video
Operator Assisted Audio Conferencing
• PremiereCall Connection
• PremiereCall Auditorium
• PremiereCall Event
12. ReadyConference Plus Audio
– ReadyConference® Plus
• Automated audio conferencing:
• Available 24/7, up to 125 participants
• Toll and Toll free dial in #s, Moderator & Participant Passcodes
• *22 Reservationless recording, *95 Dial Out
• Free “star” features, Moderator can control audio features via web
• Welcome kit including wallet card
• Moderator login for reporting, etc.
• Post Conference Email Summary
• *0 Operator Assistance
13. Global Presence Utilizing VOIP Technology
• Offices in 24 countries and 62 cities
• VOIP technology in Europe and the Pac Rim- Global Meet
• Redundant U.S. operations centers in Kansas City and Colorado
Springs.
Canada United Kingdom
Ireland Germany
Kansas City France
Japan
Colorado Atlanta Hong Kong
Springs
Singapore
Australia
= Current Operations New Zealand
14. Global Meet Welcome Kit
Card - back
Phone Number
Card - front Reference
Debra Smith
Client ID: 123456
Moderator Passcode: 1231232
Participant Passcode: 123123
US/Canada Toll Free: 800 123 0000 Global Meet Dial-in Numbers
US Direct Dial: 719 123 0000 US/Canada Toll Free 1 800 123-0000
US Direct Dial 1 719 987-0000
London Local Access + 44 (0) 207 663 0000
Paris Local Access + 33 (0) 1 73 04 00 00
Frankfurt Local Access + 49 (0) 69 3 65 07 0000
Hong Kong Local Access + 852 3008 0000
Singapore Local Access + 65 6419 0000
Tokyo Local Access + 81 3 4455 0000
Sydney Local Access + 61 2 8207 0000
15. GlobalMeet Audio
Group 5
Group 1 Group 3 Argentina – Intl Toll Free
Americas Asia Pac Czech Republic – Intl Toll Free
US Toll / Direct Dial Singapore Local Access Greece – Intl Toll Free
US & Canada - Toll Free Hong Kong Local Access India – Intl Toll Free
EMEA Japan, Tokyo Local Access Indonesia – Intl Toll Free
France, Paris - Local Access Australia, Sydney Local Access Japan – Intl Toll Free
Germany, Frankfurt - Local Access Latvia – Intl Toll Free
UK, London - Local Access Group 4 Mexico – Intl Toll Free
Australia – Intl Toll Free Norway – Intl Toll Free
Austria - Intl Toll Free Portugal – Intl Toll Free
Group 2 Belgium - Intl Toll Free Russia – Intl Toll Free
EMEA Brazil - Intl Toll Free Slovenia – Intl Toll Free
Austria, Vienna - Local Access Chile - Intl Toll Free Spain – Intl Toll Free
Belgium, Brussels - Local Access Denmark – Intl Toll Free Sweden – Intl Toll Free
Denmark, Copenhagen - Local Access France - Intl Toll Free Uruguay – Intl Toll Free
Ireland, Dublin - Local Access Group 6
Germany – Intl Toll Free
Italy, Milan - Local Access Bahamas – Intl Toll Free
Hong Kong - Intl Toll Free
Italy, Rome - Local Access China – Intl Toll Free
Hungary - Intl Toll Free
Italy, Turin - Local Access Colombia – Intl Toll Free
Israel - Intl Toll Free
Netherlands, Amsterdam - Local Access Costa Rica – Intl Toll Free
Luxembourg – Intl Toll Free
Spain, Barcelona - Local Access Dominican Republic – Intl Toll Free
Malaysia - Intl Toll Free
Spain, Madrid - Local Access Ecuador – Intl Toll Free
Monaco - Intl Toll Free
Spain, Valencia - Local Access Ireland – Intl Toll Free
Netherlands - Intl Toll Free
Sweden, Stockholm - Local Access Italy – Intl Toll Free
New Zealand – Intl Toll Free
Switzerland, Geneva - Local Access Lithuania – Intl Toll Free
Poland - Intl Toll Free
Switzerland, Zurich - Local Access Panama – Intl Toll Free
Singapore - Intl Toll Free
Philippines – Intl Toll Free
Switzerland - Intl Toll Free
South Africa – Intl Toll Free
United Kingdom - Intl Toll Free
Thailand – Intl Toll Free
Trinidad & Tobago – Intl Toll Free
Venezuela – Intl Toll Free (TBD)
16. Web Conferencing
WEB COLLABORATION – Integrated Audio & Web
• Share application, PPT, docs, web
• File share
• Video (webcam)
• Whiteboard
• Chat
• Polling
• Q&A
• Multiple Presenters
• Recording
• Registration
17. Web Conferencing-Netspoke
• Small to mid-size meetings (up to 125 participants)
• Integrated audio
• Easy, free self-branding
• Conferencing hub
• Content library for storage and re-use
• Custom invites, evaluations and quiz templates
• Live on-line help
• Multi-point video
• Excellent flat rate audio & Netspoke pricing plans available
• Cost-effective web solution
18. Web Conferencing- Webex
• Medium to large collaborative meeting or event
• Integrated ReadyConference audio
• Multi-media rich content & high resolution graphics
– video, flash, graphics
• Live, multi-point video up to 4
• Outlook integration
• Mac friendly
• Comprehensive suite offering, Meeting Center, Training Center, Event
Center, Sales Center, Support Center
• Per minute, named hosts, or seat license pricing, stand-alone Meeting
Center or Enterprise Edition
19. Web Conferencing- Microsoft Live Mtg
• Any size collaboration meeting or event
– Up to 1250 participants
– Town Hall, training, investor relations
• Use with ReadyConference or PremiereCall Auditorium/Event
• Easy record and playback
• Drag & drop content
• Excellent registration piece
• Per minute or Named Host Pricing
20. Web Conferencing-Adobe Connect
• Easy meeting entry - Adobe Flash technology
• Branded microsite
• Persistent URL – easy to remember per meetings
• Integrated ReadyConference Audio – includes audio controls
like mute/un-mute and active talker
• Good quality multi-point video
• Record/Archive
• Highly customizable interface
• Hosted or premise-based or annual license
21. What can Web Conferencing do for you?
• Cut travel costs
– Meeting requiring travel:
• 5 participants, 2 hour meeting + 1 day away from office = $3750
– Meeting conducted with ReadyCast:
• 5 participants, 2 hour meeting, no travel = $126
– Savings = $3624 or 97%
• Save time
• Make meetings more interactive
• Increase retention and effectiveness of materials covered
• Improve productivity and increase decision making speed
• Build stronger relationships with dealers, customers and
vendors
“A leading San Francisco professional services company cut executive travel costs by over 20%, while
at the same time recognizing a 50% improvement in both internal and external communications.”
22. More Effective Meetings
• People remember:
– 20% of what they see
– 25% of what they hear
– 40% of what they see and hear
– 75% of what they see, hear and do
“When presenters use visual aids
in their presentations, they are
twice as likely to achieve their
audience objectives, than
speakers who do not use visual
aids.”
-- Decker Communications
23. Operator Hosted Audio
– PremiereCall Connection (up to 30 participants)
• The ideal solution for conferences that require the sophistication and personal
attention of a live operator.
– PremiereCall Auditorium* (40 to 2,000 participants)
• PremiereCall Auditorium combines the convenience of instant participant
entry with the assurance of dedicated operator assistance.
– PremiereCall Event* (10 to 1,000s of participants)
• For high profile or large-scale meetings, this innovative solution provides a full
suite of customized professional services, including a dedicated operator and
Event Manager.
**Enhanced Services also available with above services: recording,
transcription, translation, etc.
24. Online Conferencing Billing
Premiere Global Service’s conferencing division proud to offer a complete solution
that starts with billing, and continues with many other benefits not readily available
from other telecom companies.
– Interactive Invoice
• View one billing cycle or select online reports with up to 18 months of
data (choose a date range)
• Drill Down Detail in Layers – Account Summary, Moderator Summary,
Call Summary, Participant Summary
• Data Sorting – quickly find the information you need
• Data Filtering – run reports for a sub-set of the total
• Data Export – download more detail into Excel (CSV file)
• Reporting for self-reliant End Users – without giving them access to
data of other users
– Immediate Access to paper invoice (PDF)
– Pay an Invoice Online
– One Global Platform for conferencing invoicing