Lateral violence exists on a spectrum, from seemingly ordinary behaviour such as gossiping or criticism, to intimidation, racism and outright physical intimidation or harm. Lateral violence cannot thrive when employers, co-workers, and team-members become ethically and legally responsible. We do not accept bullying in our schools or other workplaces so why do we accept it or turn a blind eye within our teams? The concern is that lateral violence is happening or fostered at various levels and going on where we have learned to oppress one another and has become normal. Often, lateral violence is a mind-set based on fear rather than respect.
The goal of the presentation is to empower individuals to recognize lateral violence and intervene, through conflict resolution and to avoid unhealthy coping strategies. Having the conversation is what matters . . . it shows that everyone shares the responsibility for behaviour that affects our teams and our communities; we need to show our students healthy communication and role models so they will be able to model behaviours to lead us into the future in a balanced and health way forward.
Z Score,T Score, Percential Rank and Box Plot Graph
Safety in the workplace from Lateral Violence to Lateral Kindness Awasis 2016
1. AW SIS 2016Ȃ
AWÂSIS Education Conference
Acceptance of Difference
awasis.com
Safety in the Workplace: From LateralViolence
to Lateral Kindness
Greg Riehl RN BScN MA
2. Outline
• What is lateral violence?
• What causes lateral violence?
• What are the effects of lateral violence
• Who gets targeted
• Types of bullies
• Hierarchy
• Mobbing
• Cultural competence and culture
• Zero tolerance policies
• Functional versus dysfunctional conflict
3. Objectives
1. Identify terms used to describe negative coworker
behavior
2. Describe an experience with negative coworker
behavior
3. Discuss strategies to manage negative coworker
behavior
4. Why am I here?
• I ask myself this every day, and I also ask those who I am
working with from time to time
5. Why Don’tWe Stop Bullying?
“It’s not a problem in our school”
“Everybody does it – just get used to it”
“If I say anything, I’ll be the next victim”
“We have policies but they aren’t enforced”
“She sets herself up for getting picked on”
9. What is an upstander?
• An “upstander” is someone who recognizes when
something is wrong and acts to make it right.
• When an upstander sees or hears about someone being
bullied, they speak up.
• Being an upstander is being a hero: we are standing up
for what is right and doing our best to help support and
protect someone who is being hurt.
10.
11. Stories
• I will use some of my experiences working in health, in
the north, and as a nurse, often an outsider, working in
different situations.
• You are a part of the story.
12. Objectives
To broaden the understanding of the Platinum Rule.
To describe how to apply the Platinum Rule.
Compare the Golden and Platinum Rules.
To explore cultural aspects of nursing care.
To identify the unique challenges faced by care providers
working with diverse clients.
13.
14. We Don’t SeeThings AsThey Are,
We SeeThem As We Are
• “It has been well said that we do not see things as they are, but as we are
ourselves. Every man looks through the eyes of his prejudices, of his
preconceived notions. Hence, it is the most difficult thing in the world to
broaden a man so that he will realize truth as other men see it.”
15. I try to be skeptical (question things) and not cynical (dismiss ideas &
find fault with them)
16. Hierarchy
• The more vertical an organization is in its hierarchy, the
more complicated communication becomes.
• We are hired into a certain job, or role, but no where does
it tell us of all the lateral violence that exists, or what to
do about it.
17. Communication is about listening
• My job description does not say, Greg, you will have to
listen to a lot of your co workers bitching and complaining
about each other, they will want you to fix their conflicts,
and will want you to keep it a secret and tell no one.
• This will happen on a very regular basis, consider this
‘duties as assigned’
18. LateralViolence
“Exists on a spectrum, from seemingly ordinary
behaviour such as gossiping or criticism, to
intimidation, racism and outright physical
intimidation or harm.”
Linda Rabyj, 2005
19. LateralViolence
LateralViolence (LV), also called Horizontal
violence, [bullying], incivility, and disruptive
behaviours, creates an unpleasant work
environment and has harmful effects on individual
nurses, patient safety, and health care
organizations.
Johnson, 2009 & Dimarino, 2011
20. Hurt people hurt people
When another person makes you suffer, it is because he
suffers deeply within himself, and his suffering is spilling
over. He does not need punishment; he needs help.
Tich Naht Hanh
21. Hurt people hurt people
Hurt people hurt people.That’s how pain patterns get passed on,
generation after generation after generation.
Break the chain today.
Meet anger with sympathy, contempt with compassion, cruelty with
kindness.
Greet grimaces with smiles.
When you forget about the fault, there is nothing to forgive.
Love is the weapon of the future
Yehuda berg
22. Who gets targeted?
Anyone who is different from the group norm on any major
characteristic
• Experience
• Education
• Race/ethnicity
• Gender
Targeted person’s gender
• 79% Female
• 21% Male
23. He said, She said• Men and women communicate differently
• Indirect communication
• Direct communication
• Asynchronous communication – text, email, voicemail
• Cyber LateralViolence
• CAPS LOCK
• We punish people for not being about to communicate
properly as opposed to helping them learn new skills..
24. Who is Doing the Bullying?
2009 survey byWorkplace Bullying Institute:
- Main perpetrator’s gender
• 65% Female
• 35% Male
2009WBI survey sited in NewYorkTimes:
- Men target men and women equally
-Women target women 70% of the time
25. Why does this happen in the myWorkplace?
• Isolated from the public and other staff
• High-stress environment
• Limited autonomy in practice
• High-paced environment
• Lack of experienced staff
• Cliques or closely bonded groups
• Hierarchical climate
• Gender imbalance
• Attitudes to training
• Non acceptance of difference
26. Why?
In my profession, nurses practice in a historically patriarchal
environment.
• Oppression leads to low-self esteem.
• Nurses exert power over one another through lateral violence.
Lateral violence is perpetuated through the culture of nursing (new
nurses, curriculum, etc).
• “Nurses eat their own”
• “See one do one teach one”
• The Bronze Rule…
We now work with four different generations in the workforce,
adding to the complexities of effective communication.
27. Who is doing it?
Co-worker-on-coworker aggression
• Directed toward individuals at same power level
• Intended to cause psychological pain
• Does not include physical aggression
Intergroup/hierarchy conflict
• Shift to shift/class to class/group to group…
• Cliques within a workgroup
• Department to department
• We are a team but some people are more important than the others??
• Crabs in a bucket – Fear of success
28. Risk and Rewards
• We often face a risk acting, and we also face a risk when
we do not act.
• It’s difficult to know what to make of a teacher who
crosses the line from basic discipline to regularly
berating, intimidating, humiliating.
30. Three types of BULLIES
Sydney based clinical psychologist and workplace bullying
specialist Keryl Egan has formulated three workplace bully
profiles:
1.Accidental bully
2.Narcissistic bully
3.Serial bully
31. Accidental bully
This person is task orientated and just wants to get things
done, tends to panic when things are not getting done, and
goes into a rage about it.This person is basically decent,
they don’t really think about the impact of what’s
happening or what they have done.
They are responding to stress and it is believed that they
can be coached out of this behavior.
32. Narcissistic Bully
They are grandiose and have dreams of breath taking
achievement.They feel they deserve power and position.
They can fly into a rage when reality confronts them.This
person is very destructive and manipulative, they don’t set
out in a callous way to annihilate any person – it is purely an
expression of their superiority.
33. Serial Bully
Has a sociopathic and psychopathic personality.This type of bully is intentional,
systematic and organized and is often relentless.They usually get things done in
terms of self-interest.
They employ subtle techniques that are difficult to detect or prove. Coaching is often
ineffective.
They exhibit the following:
•Grandiose, but charming
•Authoritative, aggressive and dominating
•Fearless and shameless
•Devoid of empathy or remorse
•Manipulative and deceptive
•Impulsive, chaotic or stimulus seeking
•Master of imitation or mimicry
34. Conflict It’s not all Bad
Functional Conflict is considered positive, as it can increase
performance, support change, and identify weaknesses or
areas that need to be supported.
Dysfunctional Conflict is harmful to people and the
organization.This type of confrontation does nothing to
support goals or objectives.
35. In Conflict who are you: Victim, Villain, Hero or
Resolutionary?
In conflict, each person
feels hit first.
The size of the villain
determines the size of the
hero.
“Without goliath, David is
just some punk, throwing
rocks.”
Billy Crystal, My Giant
36. Victims
• Are you a victim of the victim syndrome?
• http://sites.insead.edu/facultyresearch/research/doc.cfm?did=50114
39. 10 Most Common Forms of LateralViolence in
1. Non-verbal innuendo,
2. Verbal affront,
3. Undermining activities,
4. Withholding information,
5. Sabotage,
Griffin. 2004
40. 10 Most Common Forms of LateralViolence in
6. Infighting,
7. Scapegoating,
8. Backstabbing,
9. Failure to respect privacy, and
10.Broken confidences.
Griffin. 2004
41. Mobbing
A group of coworkers gang up on another
• Often with the intent to force them to leave the work group
Five phases of Mobbing
1. Conflict
2.Aggressive acts
3.Management/Faculty Involvement
4.Branding as Difficult or Mentally ill
5.Expulsion
42.
43. Impact is on all staff
•Physical
•Psychological
•Social
44. Impacts on NewTeam Members
• New team members are extremely susceptible to
LateralViolence and experience more negative impacts
than experienced team members.
Prevention Strategies are needed
• Top down and bottom up approaches
• Mentoring and investigation systems
• Role Models
• Education
• Empowerment
45. We All need to ask ourselves:
• “Did I participate in bullying?”
• “Did I support this kind of behavior in others?”
• “Did I intervene if and when I observed it?”
“We must work to uncover and reverse atrocities, one person, one
company, and one law at a time”
BullyproofYourself atWork, G & R Namie
46. Who else is involved?
Other Students? Parents? Friends?
Teachers? Heros?
47. Cyber bullying
• Exclusion, Flaming
• Exposure, Sexting
• Email threats and Dissemination
• Harassment
• Phishing
• Password theft lockout
• Bash Boards, Griefing
• Chicanery
• Pseudonyms
• Impersonation
• Denigration
• Email/cell phone image and video
dissemination
• Pornography and marketing list
inclusion
• Cyber Stalking
• Website creation may include
Voting/polling booths
• Happy Slapping
48. What to do?
• Awareness
• Education
• Dialogue
• Zero tolerance policy
• Be confident
• Develop effective coping
mechanisms
• Confront the situation
• Rehearsal
• Enact policy and procedure
• Code of conduct
• Don’t accept it!
49. ZeroTolerance
• Zero tolerance policies – the APA has a resolution calling
for schools to modify this approach, as it ‘can actually
increase bad behaviour and also lead to higher drop-out
rates’
51. Bronze silver gold platinum rules
The culture ofWestern medicine places diagnosis as a
central goal
Aboriginal medicine, see diagnosis as less central and pay
more attention to finding a safe environment in which the
patient may recover.
For conditions such as mental disorders, this latter
approach may prove more effective than struggling to
attach a label to the disorder.
57. Tips for Creating a HealthyWork
Environment by Kathleen Bartholomew
• Never be a “silent witness”. Never stand by and listen while others are gossiping,
criticizing or talking badly about someone else
• Be a team player. If you see someone in need of help, offer assistance.The
greatest safety net cast is to catch mistakes and this is only as strong as your
relationships
• Speak your truth – always say what’s on your mind. Start the conversation by
sharing your perception of what happened and then what you need
• Always stay client focused and problem solving focused (personally I want a win-
win)
• Address issues directly. Ask the manager or your mentor to help role model
difficult conversations with you
58.
59. Lateral Silence
• It is part of the culture – the Culture of Silence
• Everybody knows about it
• Everybody does it
• No body talks about it
60. Our Culture needs to change
• We do not accept bullying in our schools or other
workplaces so why is it ok in the workplace?
61. Why Don’tWe Stop LateralViolence?
“It’s not a problem in our work area”
“Everybody does it – just get used to it”
“If I say anything, I’ll be the next target”
“We have policies but they aren’t enforced”
“She sets herself up for getting picked on”
62. Bullies andVictims or just people?
• Bullies are evil, victims are innocent? Really???
• Who decides?
• What if there are no bullies?
• What would you do?
• What would teachers or parents do?
63. Lateral Kindness
• Please be kind to each other
• Respectful and responsible relationships, there are no
apps for that.
• Be Grateful
• Be Great!
64. There is hope and reality
• Effective anti-bullying practices must include a
statement of exactly what constitutes bullying.
• We need to work with everyone, bullies, victims,
targets, and bystanders…
65. You only live once?
False.
You live every minute of every day.
You only die once.
69. How do we deal with the stress?
• 75% talk to family, friends, colleagues
• 50% experience a desire to resign
• 49% lose interest in job, disengage
• 23% use more sick time
• 35% use formal channels
23% HR representative
12% Union or professional organization representative
70. What can you do?
• Dialogue is ultimately far more effective than pointing
fingers
• Cognitive RehearsalTechniques
• Health care professionals across the spectrum working
together more effectively and patients receiving better
care.
71. DESC COMMUNICATION MODEL
Describe – the behavior
Explain – the effect the behavior has on you,
coworkers, patient care
State – the desired outcome
Consequences – what will happen if the behavior
continues?
72. Rehearsal
Research has demonstrated the benefit of rehearsal for new
employees.
I.e.
When a staff member makes a facial gesture (raising an
eyebrow) the participant was instructed to say “I see
from your facial expression that there may be something
you wanted to say to me. It’s ok to speak directly to me”.
Griffin, 2004
73. Teamwork and Communication
• Involve everyone in solving problems related to these
issues.
• Develop a set of “RIGHTS” for everyone.
• Effective anti-bullying practices must include a statement
of exactly what constitutes bullying.
• Communication needs to be a part of culture.
74. Statement of Commitment to Co-workers
As your co-worker with a shared goal of providing excellent service to people
and families, I commit the following:
I will accept responsibility for establishing and maintaining healthy
interpersonal relationships with you and every member of this staff.
I will talk to you promptly if I am having a problem with you. The only
time I will discuss it with another person is when I need advice or help
in deciding how to communicate with you appropriately.
I will establish & maintain a relationship of functional trust with you and
every member of this staff. My relationships with each of you
will be equally respectful, regardless of job titles or levels of educational preparation.
I will not engage in the '3B's (bickering, back-biting and bitching) &
will ask you not to as well.
I will not complain about another team member & ask you not to as well.
If I hear you doing so, I will ask you to talk to that person.
I will accept you as you are today, forgiving past problems,
& ask you to do the same with me.
I will be committed to finding solutions to problems rather than
complaining about them or blaming someone, & ask you to do the same.
I will affirm your contribution to quality service.
I will remember that neither of us is perfect, & that human errors
are opportunities not for shame or guilt, but for forgiveness and growth.
(Adapted from Marie Manthey, President of Creative Nursing Management in Caroline Flint's Midwifery Teams and Caseloads 1993; p. 138)
Editor's Notes
Lateral Violence
Greg Riehl
What is lateral violence
What causes lateral violence
What are the effects of lateral violence
Who gets targeted
Types of bullies
Hierarchy
Mobbing
Identify terms used to describe negative coworker behavior
Describe an experience with negative coworker behavior
Discuss strategies to manage negative coworker behavior
Cultural competence and culture
Zero tolerance policies
Functional versus dysfunctional conflict
Better communication strategies
Types of teams and teamwork
Commitment to co-workers
Denial that behavior is a problem
Negative behavior is accepted as the norm
Information about negative behaviors is suppressed
Policies are in place but not enforced
Blame is shifted to the victim
An “upstander” is someone who recognizes when something is wrong and acts to make it right. When an upstander sees or hears about someone being bullied, they speak up. Being an upstander is being a hero: we are standing up for what is right and doing our best to help support and protect someone who is being hurt.
Someone is always watching you,
The Golden Rule “do unto other as you would have them do unto you” or treat others how we would like to be treated, is a value many people learn growing up. Nursing education reinforces this adage and supports nurses to treat clients with similar conditions in similar ways. But, the Golden Rule does not support holistic care of addressing physical, mental, spiritual, or emotional needs of the client who may be culturally, ethnically, or spiritually different from the person or group providing care. For social justice to support inclusivity there needs to be a shift to the Platinum Rule, “do unto other as they want do unto them” or treat others how they want to be treated. The challenge implementing the Platinum Rule is evident in practice and occurs when providers work with clients who are culturally, ethnically, or socially different from themselves or with clients who actively engaging in risky behaviours or unhealthy choices.
The Golden Rule supports healthcare provider morals and personal values; the Platinum Rule supports clients’ values and realizes that all humans have certain rights, even the right to make “bad” choices. In nursing, we should not treat everyone the same; we are all different. Patients, families, groups, and communities possess the knowledge to be active consumers and partners in health programming. Acceptance of all clients, with a focus on genuine empathy, regardless of lifestyles, behaviours, and choices, is required to deliver optimal client-first health care. This presentation is about the Platinum Rule and you.
To increase awareness of Medicine Wheel teachings to support health care workers to care effectively for their clients.
http://quoteinvestigator.com/2014/03/09/as-we-are/
1891, The Province of Expression: A Search for Principles Underlying Adequate Methods of Developing Dramatic and Oratoric Delivery by S. S. Curry (Samuel Silas Curry) (Dean, School of Expression: Instructor of Elocution, Harvard College), Quote Page 392, Published by School of Expression, Boston, Massachusetts. (Google Books Full View) link ↩
New nurses finding that to survive and succeed one needs to be able to throw one’s weight around in this fashion may constitute a pool of new recruits to the culture. Many more, however, are deciding that this is not for them. Health care facilities cannot afford this loss.
Often, experienced nurses have firm views on the necessity for younger nurses to endure what they themselves had to endure in their "training" for the profession.
http://www.reseaufranco.com/en/best_of_crosscurrents/bullying_in_nursing.html Building a culture of respect combats lateral violence
Tackling the nursing shortage and addressing retention and recruitment requires action.
It is not enough to train RNs and LPNs with skills and competencies.
We need to make it easier for them to stay and be a part of the team.
Many senior nurses expect graduates to hit the ground running," says Judith Tompkins, chief of Nursing Practice and Professional Services and executive vice-president of Programs at the Centre for Addiction and Mental Health (CAMH) in Toronto.
"When there is a lack of collegiality and mentoring from peers, young nurses are thrown into the workforce and are left feeling unsupported."
Women were more often the perpetrator – 65%
Men target men and women equally
Women target other women 70% of the time
Hierarchy makes us different
https://www.achievesolutions.net/achievesolutions/en/Content.do?contentId=10241
The #1 Mistake in Modern Communication
no emotional communication ever No emotional communication via email, text or voicemail (AKA asynchronous media). Ever.
Image http://www.homebirth.net.au/2010/03/bullying-culture-of-midwifery.html
To effectively intervene in situations where toxic work environments lead nurses to exit the profession, understanding the dynamics of relational aggression (RA) can be helpful.
Females and males express negative feelings differently across different ages and stages of development. This is relevant to female-dominated professions like nursing.
http://nursing.advanceweb.com/Features/Articles/Why-Nurses-Bully-What-You-Can-Do-About-It.aspx
Image http://nursing.advanceweb.com/Features/Articles/Why-Nurses-Bully-What-You-Can-Do-About-It.aspx
Hierarchy versus the medicine wheel
Major characteristics of oppressed behavior stem from the ability of dominant groups to identify the “right” norms and values and from their power to enforce Them.
Connection of lateral violence in health and first nations to the behaviors of oppressed groups, where inter-group conflict is seen in the context of being excluded from the power structure.
Nurses generally don't have sufficient control over their work environment and have a high degree of accountability coupled with a low degree of autonomy.
Used to describe a person (or subculture) that does everything in it's power to destroy the ambitions of those among them who wish to improve themselves. It comes from the story of catching crabs in a bucket. When you catch a crab and place him in a bucket, the first thing he'll try to do is escape. Now, if you put two crabs in a bucket (hence the plural form of 'Crabs in a Bucket') and place them in there together, as soon as one tries to climb up out of the bucket the other will grab the escaping crab by the legs and try to escape itself, to which the process gets repeated to the point where NO crabs end up escaping. http://www.urbandictionary.com/define.php?term=Crabs+in+a+Bucket
This meeting only took place after both sides had waited for 40 days.
Are you facing a big problem? Do you know what you are facing?
Stop comparing yourself to others.
Everybody pulls for David, nobody roots for Goliath.
http://www.mediate.com/articles/belak1.cfm
roles focus on problems, feed on each other, generate anxiety and perpetuate the toxic interplay between the people within the drama. Sometimes you switch back and forth between these roles so fast you can't keep it all straight.
Drama Triangle Gary Harper
Reasons for bullying behavior. A British study suggests that nursing has always condoned intimidating behavior.7 The profession established itself at a time when public health was a reform movement, requiring its practitioners to educate the "lower orders" in health-related behavior for their own good. A bossy and controlling manner was seen as part of the nurse’s role. The first published academic analysis of the behavior as a negative characteristic, however, may have only appeared in 1984; this was in the form of advice to nurses on how to manage the stress associated with this kind of behavior.8
http://content.healthaffairs.org/cgi/content/full/21/5/189
Overt examples:
Verbal abuse from surgeons, anaesthetists, coworkers, abrupt responses, vulgar language
Refusing to perform assigned tasks, reluctance or refusal to answer questions, return phone calls or pages
Shouting, yelling or other intimidating behaviour
Physical violence
Temper-tantrums
Physical abuse, throwing instruments, pushing and inappropriate body contact
Covert examples:
Judging others on age, gender, sexual orientation, ethnicity or size
Failure to respect privacy, and broken confidences
Blaming and gossiping behind a colleague’s back
Scapegoating and Humiliation,
Infighting and bickering
Sabotage such as setting up a new hire for failure
Withholding needed information or advice
Obnoxious behaviour making the Nurse feel inadequate
Undermining behaviour such as ignoring questions, constantly criticizing or excluding individuals from discussion, quietly exhibiting uncooperative attitudes during routine activities
Aggressive or mocking body language such as non-verbal innuendo, raising eyebrows or making faces, condescending language or voice intonation
Emotional abuse committed directly or indirectly by a group.
Physical
Fatigue or insomnia
Stress
GI distress
Headaches, depression
Increased blood pressure
Psychological
Shame or guilt
Prolonged duress stress disorder or post traumatic stress disorder
Substance abuse.
Increased stress, anxiety, irritability
Poor concentration, feeling overwhelmed
Inability to concentrate
Social
Isolation
Loss of libido
Loss of self confidence, decreased self esteem
Avoidance and withdrawal behaviors, disconnection from others
Increased use of tobacco, alcohol, and other substances
Griffin, m. Teaching cognitive rehearsal as a shield for lateral violence: an intervention for newly licensed nurses. Journal of continuing nursing. 2004; 35(6): 257-263.
Cortina & Magley, 2003; Gilmour & Hamlin, 2003; Longo & Sherman, 2007; Normandale & Davies, 2002
May also be PTSD and suicidal ideation
Individual factors:
Type A personality
Emotional state – anger, burnout
Inadequate conflict management skills
Beliefs and expectations
No time for reflection
No acknowledgement of the emotional work required
Pui Ling Fung The Open University of Hong Kong bplfung@ouhk.edu.hk
Intentional, hurtful, behaviours (physical, verbal, psychological) repeatedly used by one or more individuals who exercise power to intimidate, threaten harm, and/or victimize another person/victim who is perceived as relatively weaker; bullying behaviours can be direct and open, or indirect and subtle; use of e-mail or Internet to harass and/or intimidate others
http://blog.griffieworld.com/2011/06/social-exclusion/
If social exclusion isn’t blatant bullying, it is its first cousin.
Phishing s the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication.
Flaming Online arguament, vulgar language, power, position of dominance
Griefing Cyber bully causes grief to the person, group, of community. Common with online gaming, exclusionary tactics
Password theft The bully steals passwords and starts to chat with other people. Phishing
Bully makes a website with sole purpose of harming the target
Chicanery - Like phishing, target trusts the bully and shares information that is later published online.
There is also cyber name mirroring where a bullying constructs names that are very similar to the target.
Happy Slapping - When an accomplice video tapes a bullying event and then posts it online for social network and public consumption.
Gossip, telling secrets and information that is not supposed to be shared.
Nickname a bully calls themselves, cowardly act
Warning Wars
http://www.tolerance.org/magazine/number-45-fall-2013/there-are-no-bullies image from this website
What to do?
When nurses don't have control but must be accountable, you can see where they might not be happy with one another.
Other unhealthy coping strategies include taking up smoking, using alcohol excessively and abusing prescription medication.
Anti-harassment and diversity initiatives can make a big difference.
"People don't take drugs because Amy Winehouse takes drugs," added Kushlick. "It entirely misses the point. They take drugs because they make them feel better or they stop them feeling bad."
http://prezi.com/v3b2mwjd7ucz/change-theory-medicine-wheel/
http://prezi.com/kquoc_divsqh/medicine-wheel-change-theory/
http://prezi.com/1mrkcpdxdc8g/change-theory-medicine-wheel/
http://xnet.kp.org/permanentejournal/winter00pj/wheel.html
http://www.med.uottawa.ca/sim/data/Aboriginal_Medicine_e.htm
Unfortunately this is often how nursing is, we had to endure certain hardships as new nurses, and many feel the need to see one, do one, and teach one in the same manner, putting new graduate nurses through the same hardships they endured.
Confucius or One should not treat others in ways that one would not like to be treated
This is really what we are trying to do with all people. Basically treat other people how they want to be treated.
The Platinum Rule meets people where they are at, it is a balanced approach that gives power to the client. Just like all areas of the medicine wheel need to be balanced for (w)holistic health for the client, where the client is the person, family, group, or community. Indigenous teachings support addressing all areas of the person to achieve balance.
We all know the Golden Rule “do unto others…” but in health care, this does not work all the time for all people receiving or providing care. The Platinum Rule supports acceptance of all and avoids value and moral judgments to support care. Learn about the Platinum Rule and you.
DESC Model
Describe the behaviour (facts first)
D: When…..
Explain the impact of the behaviour (Story second)
E: I feel… and then pause, pause, pause
State the desired outcome (check for understanding)
S: Therefore, I want
Consequences will help get your peer’s attention OR
C: So that
End with a question
E: Would you be willing to do that?
Exercise, listening,
Kathleen Bartholomew quote
http://www.reseaufranco.com/en/best_of_crosscurrents/bullying_in_nursing.html Building a culture of respect combats lateral violence
We often personalize our experiences and assume they are unique to ourselves.
"Our program empowered nurses to advocate for themselves. As it liberated them, retention rates improved. We attribute this to recognition of lateral violence. Newer nurses can learn from those who've gone before.“
Dr. Martha Griffin, 2005
Denial that behavior is a problem
Manager condones the behavior
Manager exhibits the behavior
Negative behavior is accepted as the norm
Information about negative behaviors is suppressed
Manager protecting someone with good clinical skills
Employee fear of retaliation causes ‘silencing of voice’
Policies are in place but not enforced
Manager lacks confrontation skills
Time pressure used as an excuse not to confront perpetrators
Human resources department not consulted or not helpful
Blame is shifted to the victim
http://www.tolerance.org/magazine/number-45-fall-2013/there-are-no-bullies Image from this website
Practice what you Teach.
Let’s start with what nurses say they actually do when they have, in this study, been bullied. It is discouraging to see they don’t often see formal ways to deal with the problem. This information just validates how much we need
to work on finding ways to stop LV and VV from happening. 96% of the nurses in this study said that their institution had no written policy or inservice about bullying. 65% didn’t try to get formal help.
Cognitive Rehearsal Techniques
Introduced by Dr. Martha Griffin in her study with new graduate nurses
Taught nurses about the behaviors
Provided suggestions for what to say in response to each behavior
Provided laminated cards with the information that nurse could put behind her ID badge
Gave nurses the opportunity to practice responding to lateral violence behaviors
Image http://nursing.advanceweb.com/features/articles/no-tolerance-for-bullying.aspx
“I feel (state a feeling) when you (describe the behavior). I
would really like to do something about this situation so
that it will not happen again. I’m wondering if you have
any ideas about possible solutions. Here are some of my
ideas. (State alternative solutions and come to an
agreement on one of them.) Now, since this problem has
come up before, I want some assurance that the problem
will work this time. (Negotiate positive and/or negative
consequences.) I feel much better now that we’ve spoken
about this issue. I appreciate your willingness to work this
out with me.”
2. What do you say after you hear that someone has been backstabbing you?
D “I’d like to talk with you in private. I heard from another nurse that you said I didn’t
know what I was doing, that I am a terrible nurse.”
E “When I hear that someone has been saying things about me and I don’t know why, or
even what situation it pertains to, I feel sabotaged and set up to fail.”
S “I want to be a good nurse, and I can’t do that without your honest feedback and support.
Can you say what you feel and think directly to me in private?”
C “Without that support, I am sure to fail. I will have to find another place to work, even
though this is the specialty I had chosen.” (Bartholomew 2007)
Issues such as this, within both organizations and professions, need to be brought out into the open in a non-blaming way with a focus on the future
Policy documents on bullying and intimidation was developed.
Specify the sorts of behavior that would not be tolerated, and instead the policy referred to the general "rights" of individuals to be treated fairly and with respect.