This document summarizes how an organization has gained wealth through improved works management processes and data. It discusses establishing common systems and feedback loops that have provided visibility and clarity into maintenance needs. Performance management based on works data has highlighted priorities and driven behavioral changes among contractors. Analyzing defects and response times has revealed surprises and allowed for robust discussions. Going forward, the organization aims to further leverage works management data to track changing defect patterns, develop network health metrics, set maintenance targets, and continually improve processes to increase wealth through knowledge.

1. Analysing the Wealth of Works
Management Data - WhgDC
Presented by: Scott Verevis of
Asset Management Engineers

2. Content
• Creating Wealth – What have we Done
– Works Management Process
– What Wealth has been gained
• Maintenance Achievement
• Performance Management
• A Few Home Truths
• Getting Wealthier – Where to Next
– More Wealth from Works Management Data
• Tracking Changing Nature of Defects
• Network Health Knowledge
• Setting Maintenance Targets
• Stop, Stand Back. Will this help increase our wealth?
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3. Creating Wealth
• Works Management Process
– Defining Process and Ownership - Engineering 101?
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4. Creating Wealth - Cont.
• What Wealth has been gained
– Maintenance Achievement, some simple stuff yet the wealth in
knowledge being gained is invaluable
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5. Creating Wealth - Cont.
• What Wealth has been gained
– Common Systems Approach - Single common process and systems
approach. Data is robust and can be compared across the networks
and contracts.
– Feedback Loop – Contractors work crews are given this data on a
monthly basis. This provides visibility to the guys on the ground that
what they are doing matters. We care.
– Clarity on Buying Services – The analysis is starting to provide clarity
on what we are buying in terms of Service.
• Edge Break LS, not featuring but is a known problem? Do we have this
right?
• Looks like we have an EMP issue. Can we find a better way to deal with
this?
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6. Creating Wealth - Cont.
Contract ZZZZZ Performance Scoring Sheet
• What Wealth has been gained Monthly Performance Score July 2012 - June 2013
Contractor Name: YYYYYYY WDC Road Maintenance
– Performance Management Month
July
Score
21
Performance Payment
$2,884.62
• A significant amount of the August
September
42
74
$0.00
$0.00
October 18 $3,461.54
performance system is based on
Year 1
November 15 $4,038.47
December 25 $2,115.40
the Works data January 25 $2,115.40
February 8 $5,000.00
• This process has highlighted to March
April
our contractors what is important May
June
to WDC
Contract ZZZZZ Monthly Performance Score
• Our Contractors are actively
DOWN = GOOD PERFORMANCE
80
70
involved in shaping this with us 60
50
• Our Team understands what is 40
30
required our Contractors are 20
10
clear on what is required 0
• This has driven a change in
behaviours Score Complying
Contract Year
Investigate Performance Review
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7. Creating Wealth - Cont.
• What Wealth has been gained
– A Few Home Truths
• Tradition - Traditional Maintenance Contract. New thinking. No change in
in the terms of the delivery.
• Great Expectations - We set some great expectations. Some of these have
been achieved some if these we have had to rethink.
• Measure Once Cut Twice! – To measure is to understand, to understand is
in some case is to be surprised. 4578 Pot holes in 8 months. And we
expect 48hr turn around for repair? Response Times analysis has told us
something else.
• Cards on The Table - This has resulted in some robust discussion with our
Contractors. Why did this robust discussion occur?
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8. Creating Wealth - Cont.
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9. Creating Wealth - Cont.
• What Wealth has been gained
– The WDC team and our Contractors are clear on what is important to
delivery of our vision.
– We are gaining appreciation of what we are asking for.
– We are understanding better, the true Cost Of Ownership.
– We are becoming a knowledgeable owner
– Our Suppliers in turn can become more knowledgeable
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10. Getting Wealthier
• More Wealth from Works Management Data
– Tracking Changing Nature of Defects
• Analysing how defects are moving through the priority system
– Network Health Knowledge
• Developing a Maintenance Health Dashboard based on key maintenance
defects
– Setting Maintenance Targets
• Using Achievement data in relation to condition and Renewal
programmes to start to set Annual Pavement Maintenance Achievement
targets
– Continuous Improvement – Stop, Stand Back. Will this help increase
our wealth?
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11. Getting Wealthier
• THANK YOU
• QUESTION?
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