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Chapter 3 – personal mgt
Chapter 3 – personal mgt
Chapter 3 – personal mgt
Chapter 3 – personal mgt
Chapter 3 – personal mgt
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Chapter 3 – personal mgt

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Transcript

  • 1. Chapter 3 – Management and Interpersonal Skills
    • Objectives:
    • Understand the importance of Personal Management
    • Understand the importance of planning, prioritizing and organizing office work.
    • Identify and use various sources of information.
    • Explain the importance of good interpersonal skills, teamwork in performing office tasks.
  • 2.
    • Identify the attributes of a good team member.
    • Explain the role of a receptionist.
    • Describe the basic responsibilities of a receptionist.
    • Identify the skills and qualities needed to be a good receptionist.
    • Design a reception area.
    • Describe how to handle difficult visitors.
  • 3. Why is there a need to manage yourself well? ( PERSONAL MANAGEMENT)
    • A well-groomed person leaves a good impression on others.
    • This leaves a good impression of the company or organization.
  • 4. Managing Work
    • Setting Objectives and Goals
    • Setting priorities .
    • a) The shorter the deadline, the greater the need the prioritze.
    • b) The more tasks there are, the greater the need to prioritize.
    • c) The higher the status of the person who assigned the work, the greater the priority.
    • Keeping to Schedules / Meeting Deadlines
  • 5.
    • Using tools
      • Desktop computer
      • Laptops
      • Personal Digital Assitants (PDAs)
      • Organizer
      • Notebook
      • Handphone
    • Sourcing for information
      • Trade directories
      • Telephone Directory
      • Street directory
      • Internet

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