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CREATINGEMOTIONALLY
RELEVANTCONTENT
@garyedgar
The original promise of social media…
Conversations
Dialogue
Interactions
Instead
weget
stuff like
this

People are looking
for
answers, informatio
n and help.
of people are using the
web to research
products
90%
Is this
what you
want them
find?
Loyalty?
We are the
gatekeepers
to the
brand’s
story
• Heineken - Dropped
30videos
35million+views
Across208countries
Longervideossaw90%more
engagement
What do they have in
common?
$$$$$
5KEYS
TO DEVELOPING
AWESOME
CONTENT
Understand
your
audience, and
give them what
they want
Do the research: Who are your fans? What
speaks to them? What do they care about?
Most importantly, always approach them like
people, not demographics
Create
emotional
connections
Motivate
people, make
them feel part of
something
Don’t allow people to be passive - trigger
engagement, ask questions, insist that they
participate. Always include calls to action.
Integrate:
Don’t rely on
one channel
Inform
AND
entertain
Help
people, they’re
searching for
answers and
information, but
have fun doing it.
Be human, and
deliver something
you would enjoy
reading.
1. Knowyouraudience
2. Createemotional
connections
3. Makethemfeelpartof
something
4. Integrate
5. Informandentertain
Thanks
@garyedgar

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Beyond slogans - Creating Emotionally Relevant Content

Editor's Notes

  1. ROI takes a back-seat to perceived cleverness
  2. The best – most successful campaigns aren’t campaigns at all – they’re culture shifts for brandsA long-term way of doing businessNot just financial investments, but emotional and social ones as well
  3. 82% of consumers researched their purchase onlineOnly 1% considered Facebook a useful tool for product research
  4. (how?) Birchbox - make up AND pop-culture contentWe conduct deep blueprinting sessions and rigorous research to ensure we know the audience and create things they wantWe also test, tweak and adapt so that we’re not spending time on things that don’t work
  5. People are searching for connectionsPeople are looking for depth and breadth – trust, value, informationMore information, searching for connections (emotional, social) - Points of mutual interest
  6. Consumer’s opinions are being shaped by stories and information (research)PR are they gatekeepers to a brand’s backstoryWe’re natural story tellers and are positioned perfectly to lead this charge
  7. (how?) Birchbox - make up AND pop-culture contentWe conduct deep blueprinting sessions and rigorous research to ensure we know the audience and create things they wantWe also test, tweak and adapt so that we’re not spending time on things that don’t work
  8. (how?) Birchbox - make up AND pop-culture contentWe conduct deep blueprinting sessions and rigorous research to ensure we know the audience and create things they wantWe also test, tweak and adapt so that we’re not spending time on things that don’t work
  9. (how?) Birchbox - make up AND pop-culture contentWe conduct deep blueprinting sessions and rigorous research to ensure we know the audience and create things they wantWe also test, tweak and adapt so that we’re not spending time on things that don’t work
  10. Hub and spoke how many people were burned by Facebook’s algorithm? Keep things diverse because your entire audience isn’t just on Facebook or Instagram or Twitter - different people want different things
  11. (how?) Birchbox - make up AND pop-culture contentWe conduct deep blueprinting sessions and rigorous research to ensure we know the audience and create things they wantWe also test, tweak and adapt so that we’re not spending time on things that don’t work
  12. Help people – they’re searching for answers and information – give them what they’re looking forExperiment, have fun, stop being confined by constantly selling, turn off your marketing brand, and turn on your human brain - give people what they’re looking for - information, interesting content, fun, play around with what worksamplify the things that do
  13. (how?) Birchbox - make up AND pop-culture contentWe conduct deep blueprinting sessions and rigorous research to ensure we know the audience and create things they wantWe also test, tweak and adapt so that we’re not spending time on things that don’t work