Presented at GaCOMO15 by Taw North and James Chester.

1. HappyStaff
Engaged Patrons
Power ofTechnology
Taw North and JamesChester

2. Library
Experience
Technology Planning, Design,
Implementation and Operation
Experience in New Construction and
Renovation
 8 New Libraries and 2 Renovations for Atlanta Fulton
Public Library System
 Renovation of 63 Libraries for City of Jacksonville
 New Library in Seguin,Texas
Inventory and Asset Management
Integration of RFID and Bar Code systems
Implementation of Automated Materials Handling
Systems

3. Library
Experience
Self-service planning, design and
Implementation
Self-service systems for check-in, check-out, payment
of fines and fees
PCI Compliant Credit Card processing systems
Patron Experience Systems
Video conferencing andVoIP systems
Virtual books, digital signage, and wayfinding
Interactive video walls and special collection displays
Patron collaboration stations and systems
Circulation desk design

4. Libraries:
Technology
Service
Centers

5. Happy Staff
MoreTime for
Programs
Increased
Interaction
with Patrons
Efficient work
flows
SavesTime

6. Engaged
Patrons
GiveThem Options
Self Check or Staff Assistance
Cash or Credit
Quiet or Busy
Bridging theTechnology Divide
BringYourOwn Device (BYOD)
Business Services
Collaborative Spaces
Access to Sensitive Collections

7. New
Technologies
Self Service Stations/Devices
Collaboration Stations
Wireless Presenting
PC Reservation
CD/DVD Dispensing
Virtual Book/Media

8. SelfService
Stations/Devic
es
Payment
Terminals
Printing
Services

9. Collaboration
Stations
Video
Teleconferencing
ScreenSharing
Digital
Whiteboards

10. Wireless
Presentation
BYOD
AirMedia
AppleTV
Sharelink

11. PC
Reservation
Management
Self Managing
System

12. CD/DVD Disc
Dispensing
System
“Redbox” for
the Library

13. Virtual Books

14. Community
Rooms
Easily
accessible
User-Friendly
Technology,
“Plug-n-Play”

15. Lessons
Learned

16. Placement is
Key

17. Early Success
Brings
Adoption

18. Staff
Involvement is
Essential

19. PCI
Compliance
PCI compliance (payment
card industry compliance)
Adherence to a set of
specific security standards
to protect card information
during and after a financial
transaction.
PCI compliance is required
by all card brands.

20. Securing
CreditCard
Data
Isolation of all devices
Avoidance of storing of credit card numbers
on library systems
Eliminate staff touching or storing patron’s
card information
Credit Card
Processing
Gateway
Credit Card
Transaction
Processing
Service
Automated
Cash
Register
Credit Card
Terminal

21. Integration
with
Information
Technology –
Just DO IT
Integrated Library System (ILS)
Public and Private Networks
Network Security (Staff and Public Separate)
RobustWireless Network

22. Technical
Support Never
Ends
Avoid the “Out of Oder” Sign
Help Desk Procedures

23. Taw North 904.813.2305
taw.north@tlc-eng.com
JamesChester 404.405.2882
james@chestercg.com