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Communication in the Workplace: Challenges and Strategies in Diverse Library Settings


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Presented at GaCOMO15 by Pat Herndon, Elissa Checov, Pat Ziebart.

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Communication in the Workplace: Challenges and Strategies in Diverse Library Settings

  1. 1. A panel sponsored by the Reference and Instruction Services Interest Group COMO, October 8, 2015 Athens, GA Communication in the Workplace
  2. 2. Challenges & Strategies in Diverse Library Settings  Elissa Checov – Librarian at Gwinnett Technical College, a two year, career-based technical school with over fifty program options which will expand to two campuses in 2016.  Pat Herndon – Director of GLASS, Georgia's talking book and braille library with an administrative office, regional and subregional libraries, and three regional outreach programs.  Pat Ziebart – Reference and Instruction Librarian at Georgia Perimeter College, a two year associate degree school on five campus plus a robust online program.
  3. 3. Huh? What did you say?
  4. 4. Four Pillars of Industrial Relations To aid me in my approach to managing people Internal and external customers
  5. 5. I. Everyone is the center of his or her own universe
  6. 6. II. Every fire begins with a spark.
  7. 7. II. (continued) Stamp out the sparks and a fire won’t occur.
  8. 8. III. As long as communication lines are open there are no problems that can’t be solved
  9. 9. III. (continued) A key to communication is the second line - the person who represents labor to management and management to labor.
  10. 10. IV. Talk. Be aware of the sparks and what triggers good behavior.
  11. 11. Our Communication Problem. We needed to… Enhance our presence Reach distance education students Present learning materials online
  12. 12. LibGuides, etc. An amazing toolbox!
  13. 13. Internal – Library Team  LibGuides  Centralized content  Workflow management  Permissions – Private / Public / Password Protection  Customizing  Creativity  Addictive!  Library Staff  Sharing  Student Assistants  Training  Instructional  Everybody has same information and is clear about direction
  14. 14. Internal – Library Team LibAnswers Rolodex - efficiencies Research assistance LibSurveys Vacation requests Assessing – post instruction LibAnalytics Tracking / Counting
  15. 15. Internal Examples Library Staff Student Assistants Commons Collection Development Program Review
  16. 16. Campus Connections  Presentations  Program Reviews  Accreditation - SACS & College and Specific Programs  QEP  Research Services for Executive Leadership  Partner with Distance Education Department  Guides  Queue  Publicizing (e.g., MoveIt!)  Partner with Dean of Academic Affairs  Partner with Training Coordinator
  17. 17. Campus Connecting Examples Online Learning Faculty FAQs QEP Faculty Training
  18. 18. In a nutshell Technology tools that serve the fundamentals Hear Be Heard Work together
  19. 19. Our Communication Problem. GLASS needed to… • Aggregate statistics for activity in our libraries • Document problems and resolutions • Track customer feedback
  20. 20. Problem: Lots of people doing the same thing… but reporting not streamlined
  21. 21. We all can appreciate free!
  22. 22. The BASIC plan is completely free. You can create and send a survey in any language in a matter of minutes and view survey results instantly in your account. The BASIC plan offers: • 10 questions (including descriptive text or images) per survey • 100 responses per survey • 3 collectors per survey • 1 analyze rule (Filter, Compare, or Show) per survey at a time
  23. 23. Advantages: • Simple to design a form • Drops answers into a collector that you can download and manipulate in spreadsheet software • Provides its own reporting tools
  24. 24. Advantages: • Integrated in our website • Important in our setting for accessibility • Sends alerts when comments are sent • Keeps our communication channel with our online customers open 24/7
  25. 25. Herding cats is hard…..but with the right tools it can be done!
  26. 26. GPC Solutions
  27. 27. Doodle Polls
  28. 28. Google Drive
  29. 29. So many librarians, so little time Situation: many part-time librarians who seldom crossed paths with full-time staff. Need: a means to communicate important information about Assignments New Resources Opportunities Technology
  30. 30. Clarkston Reference
  31. 31. Dunwoody Reference
  32. 32. Sharing the wealth Librarians on five campuses doing professional development. • Reports from conferences • Notices of opportunities • Sharing tips and ideas
  33. 33. Blogs for professional sharing
  34. 34. Questions or Comments?