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Hello.
Eaon Pritchard
Behavioural Science
Sputnik Agency
@eaonp
Good	
  morning	
  Sydney	
  –	
  anecdote	
  about	
  first	
  thing	
  I	
  knew	
  about	
  Australia	
  as	
  a	
  kid	
  was	
  the	
  
men;on	
  of	
  Narabeen	
  Beach	
  in	
  Surfin	
  USA	
  –	
  back	
  in	
  70s	
  we	
  oBen	
  learned	
  about	
  stuff	
  first	
  from	
  
popular	
  culture	
  	
  
CHINDOGU
Something	
  I	
  learned	
  about	
  this	
  year….	
  
UN-USELESS
Is	
  a	
  lot	
  of	
  what	
  we	
  churn	
  out	
  in	
  digital	
  marke;ng	
  like	
  this?	
  Kinda	
  works	
  a	
  bit	
  but	
  mostly	
  un-­‐
useless….	
  
Some	
  lessons	
  we	
  s;ll	
  haven’t	
  properly	
  learned	
  from	
  back	
  in	
  1999…	
  
unless	
  you	
  include	
  "recep;ve",	
  you're	
  was;ng	
  your	
  ;me…	
  HT	
  @johndodds	
  
Good	
  grief	
  
THE TECHNOLOGY
ALWAYS COMES FIRST…
Redundant	
  tech…then	
  DJ	
  Pierre	
  found	
  one	
  in	
  a	
  bargain	
  bin	
  in	
  1986	
  
A	
  genre	
  was	
  born	
  
THE TECHNOLOGY
ALWAYS COMES FIRST…

THE TECHNOLOGY GETS
 ADOPTED BY PEOPLE

MARKETERS PILE IN AND
  SPOIL EVERYTHING
THE
        TEXAS SHARPSHOOTER
              FALLACY
See	
  h[p://eaonpritchard.blogspot.com.au/2012/12/the-­‐facebook-­‐texas-­‐sharpshooter-­‐
fallacy.html	
  
See	
  h[p://eaonpritchard.blogspot.com.au/2012/12/the-­‐facebook-­‐texas-­‐sharpshooter-­‐
fallacy.html	
  
BEHAVIOUR
WHAT KIND OF THING?
                               FEW CHOICES




                          Considered   Copying
                              choice   Experts
  INDEPENDENT
                                                 COPYING
       CHOICE
                          Guesswork    Copying
                                       Peers




                               MANY CHOICES
thx	
  @herdmeister	
  
Don’t	
  drink	
  and	
  drive?	
  Bit	
  of	
  behavioural	
  economics/nudgey-­‐ness	
  
PERSPICACITY
Blackadder:	
  There	
  was	
  one	
  ;ny	
  flaw	
  in	
  the	
  plan.	
  	
  
Baldrick:	
  what	
  was	
  that?	
  	
  
Blackadder:	
  It	
  was	
  bollocks.	
  	
  
	
  
The	
  standard	
  economic	
  analysis	
  assumes	
  that	
  humans	
  are	
  ra;onal	
  
cost-­‐minimising	
  and	
  socially	
  isolated	
  individuals	
  with	
  stable	
  preferences	
  
This	
  is	
  also	
  bollocks.	
  	
  
	
  
We all…

Use ‘rules of thumb’ (heuristics)

Are heavily influenced by what we
think/see others doing (norms)

Are influenced by how choices are
presented (framing)
Bat	
  and	
  ball	
  




Daniel	
  Kahneman	
  Bat	
  and	
  Ball	
  test	
  	
  
	
  
We	
  know	
  she’s	
  angry	
  automa;cally	
  	
  
	
  
23 x 17 = 391

But	
  we	
  have	
  to	
  think	
  to	
  do	
  this	
  	
  
	
  
Even	
  judges	
  are	
  fallible	
  HT	
  @brainjuicer	
  	
  
	
  
You’re	
  more	
  likely	
  to	
  get	
  a	
  lenient	
  sentence	
  if	
  the	
  judge	
  sees	
  you	
  aBer	
  a	
  coffee	
  break	
  	
  
	
  
Mostly	
  system	
  2	
  a[ributes…hmm	
  	
  
	
  
2012	
  greatest	
  hits	
  –	
  Julia’s	
  emo;onal	
  rant	
  against	
  Tont	
  Abbot’s	
  sexism	
  	
  
	
  
P&G	
  ‘best	
  job	
  in	
  the	
  world’	
  	
  
	
  
Nike	
  	
  
	
  
Naked	
  –	
  Steal	
  Banksy	
  for	
  Art	
  Series	
  Hotels	
  	
  
	
  
Dumb	
  ways	
  to	
  die	
  	
  
	
  
Is	
  it	
  ;me	
  to	
  stop	
  talking	
  about	
  the	
  death	
  of	
  brand	
  adver;sing?	
  	
  
	
  
A	
  phenomenon…see	
  h[p://eaonpritchard.blogspot.com.au/2012/11/thats-­‐entertainment.html	
  	
  
	
  
MOMENTUM

Word	
  of	
  the	
  year…	
  
Kickstarter	
  –	
  great	
  example	
  of	
  momentum	
  HT	
  @johndodds…	
  
MOBILE?



Mobile	
  now	
  less	
  about	
  tech	
  –	
  it’s	
  a	
  behaviour…	
  
Anecdote:	
  Hillsborough	
  cover	
  up	
  couldn’t	
  happen	
  today	
  now	
  we	
  all	
  have	
  the	
  power	
  to	
  report	
  
2013	
  –	
  which	
  bubble	
  might	
  burst?	
  
BIG DATA?


Big	
  data?	
  Big	
  bollocks	
  more	
  like?	
  We	
  s;ll	
  need	
  human	
  interven;on	
  
And	
  the	
  way	
  even	
  small	
  data	
  is	
  presented	
  triggers	
  biases	
  such	
  as	
  anchoring.	
  
More	
  is	
  not	
  be[er,	
  in	
  fact	
  it’s	
  harder	
  to	
  find	
  the	
  insights.	
  
Joe	
  Pyne	
  –	
  Frank,	
  does	
  that	
  long	
  hair	
  mean	
  you	
  are	
  a	
  girl?	
  
Frank	
  –	
  Does	
  your	
  wooden	
  leg	
  mean	
  you	
  are	
  a	
  table.	
  
*Anchoring	
  
V
Nate	
  Siver	
  –	
  used	
  stats	
  to	
  prdict	
  US	
  elec;on	
  pre[y	
  accurately	
  
Students	
  with	
  no	
  data	
  also	
  did	
  pre[y	
  good	
  just	
  by	
  looking	
  at	
  faces	
  
Big	
  data	
  is	
  the	
  new	
  oil?	
  Maybe	
  the	
  new	
  	
  cocaine	
  –	
  go	
  easy	
  –	
  once	
  you	
  pop	
  you	
  can’t	
  stop	
  
Cookies,	
  tracking,	
  retarge;ng?	
  
Or	
  emo;onal,	
  valuable	
  experiences	
  that	
  people	
  want	
  to	
  be	
  involved	
  in?	
  
Last	
  word	
  from	
  Paul…	
  
Feliz Navidad.
       Eaon Pritchard
       Behavioural Science
       Sputnik Agency
       @eaonp

Thanks	
  and	
  Merry	
  Christmas…	
  

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