Performance and Passion: Creating New Connections

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John Hagel, The Power of Pull and Co-Chairman, Center for the Edge, Deloitte & Touche's Keynote presentaion from Enterprise 2.0 Conference in Boston on June 21, 2011. …

John Hagel, The Power of Pull and Co-Chairman, Center for the Edge, Deloitte & Touche's Keynote presentaion from Enterprise 2.0 Conference in Boston on June 21, 2011.

The successful transition to Enterprise 2.0 hinges on explicitly tying social software deployments to performance metrics that matter. But these metrics have an even more powerful, second-order effect: they foster passion among participants in ways that accelerate learning and performance improvement. Weaving together performance and passion gives companies a significant advantage in a world of steadily increasing economic pressure.

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Transcript

  • 1. 1
  • 2. “What problemare you trying to solve?” 2
  • 3. Sharing, connecting,& the revolution in Tunisia. But not business value. 3
  • 4. 3 examplesReal problems & how to solve them. 4
  • 5. “Help me get better at key roles.” 5
  • 6. 1Communities of Practice 6
  • 7. Communities20.015.010.0 5.0 0 Aug Nov Feb May Aug 7
  • 8. Members5000.03750.02500.01250.0 0 Aug Nov Feb May Aug 8
  • 9. 5 divisions preparing to launch 30+ more communities 9
  • 10. “Help us get through compliance.”Businesses “Help us avoidCompliance surprises.” 10
  • 11. 2DB Social Media Council 11
  • 12. Share best practicesBusinesses + Shape central servicesCompliance 12
  • 13. Simpler process Better-qualified projectsCheaper to do things right, once 13
  • 14. “Help us work better.” 14
  • 15. 3 An Enterprise Platform + Center of Excellence + Collaboration Community 15
  • 16. 1 portal 20 communities 100 teams1000 answers 16
  • 17. $10+ million1000 man-days25% email/meetings50% service calls 17
  • 18. Employee engagementRole proficiencyBusiness examples 18
  • 19. Donʼt just retweet the revolution. 19
  • 20. Change the work. 20