3. Interpersonal Communication Skill dapatdipahamisebagaikeahlianseseorangdalamberkomunikasidenganoranglain,khususnyadalamduniabisnisuntukmendapatkanefektertentu.
InterpersonalCommunicationSkill,memegangperananpentingdalamorganisasibisnismelaluiinteraksidankomunikasiinterpersonal.Keahlianinidapatmeningkatkanprodukstivitasdanmengurangikonflik,baikinternalmaupuneksternal.Karenaadalnyakeahlianinterpersonalakanmembuatseseorangmempunyaikepekaanterhadapsituasisulitdalamorganisasibisnis.
DEFINISI –wikipedia: Interpersonal Communication Skill refers to mental and communicative algorithms applied during social communications and interaction in order to reach certain effects or result. The term “ICS” is used often in business contexts to refer to measure of a person ability to operate within business organizations through social communication and interactions. ICS is how people relate to one another.
HavingpositiveICSincreasetheproductivityintheorganizationsincethenumberofconflictsisreduce. Informalsituation,itallowscommunicationtobeeasyandcomfortable.Peoplewithgoodinterpersonalskillcangenerallycontrolthefeelingsthatemergeindifficultsituationandrespondappropriately,insteadbeingoverwhelmedbyemotion.
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ModelICMmengacupadakaryaStephenP.Robins(1989),keahlianInterpersonalSkillsetidaknyaterdiridari4halyaitu:
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Listening(Mendengarkan)
Listeningadalahmenangkapmaknadarisuarayangkitadengar(Listeningrequirespayingattention,intrepretatingandrememberingsoundstimuli)sedangkanHearingadalahmendengarkan.
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ProvidingFeedback(MemberiUmpanBalik)
Umpanbalikmerupakanbentukkomunikasiyangdisampaikankepadaseseorangdengantujuanagarorangtersebutmengetahuidampatperilakuterhadapanda/oranglain.
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Persuading(Membujuk)
Komunikasitatapmukayangdilakukandengansengajadengantujuanagarpihaklainmaumengikutidengansukarelakehendakseseorangtadi.
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ResolvingConflicts(Meredakan/MenyelesaikanKonflik)
ResolvingConflictmerupakanusahameredakanataumenyelesaikan“gap”komunikasidenganberbagaicaramenghindar,menanggapi/bernegoisasidll.
Social Identity
Social Perception
Coding
Coding
Social Perception
Social Identity
SOCIAL CONTEXT
Hartley’s Model of Interpersonal Communication
6. Interpersonal Skill jugadikaitkandenganLeadership, Networking danTeamwork. Masing-masingkomponensalkingterhubungdanmembentuksuatuwilayahyang mengintegrasikanduadan/atautigakomponen. (http://science.universe.edu.au/projects/skill/jatrial/interpersonal.htm)
LEADERSHIP
Mentoring
Decision Making
Delegation
Motivating Others
NETWORKING
Self Confidence
Network Building
Effective Communication
TEAMWORK
Mentoring
Group work
Decision Making
Delegation
Collaboration
Interpersonal Communication Skill
Teamwork : Involves working with others in a group towards a common goal. This requires cooperating with other, being responsive to other ideas, taking a collaborative approach to learning, and taking a responsibility for developing an achieving group goals. Teamwork uses the background skill of collaboration, mentoring decision making and delegation.
Networking:Theabilitytoactivelyseek,identifyandcreateeffectivewithothers, andtomaintainthosecontactsformutualbenefit.Inadditiontostrongcommunicationskillandpersonalskills,networkingusesthebackgroundskillofnetworkbuildingandmotivatingtogether.
Leadership : The process off successfully influencing the activities of a group towards the achievements of a common goal. A leader has the ability to influence other through qualities such as personal charisma, expertise, command of language, and the creation of mutual respect. As well ad requiring strong communication skill and personal skill leadership uses the background skill of mentoring, decision making, delegation and motivating other.
7.
Verbal Communication
Komunikasidenganmenggunakanpesanverbal, yaknisemuajenissimbolyang menggunakansatukataataulebih; BahasaVerbal adalahsaranautamamenyatakanpikiranyang merenpresentasikanberbagaiaspekrealitasindividual ; Kata-kataadalahabstraksirealitaskitayang tidakmampumenimbulkanreaksiyang merupakantotalitasdariobjek/ konsepyang diwakilikata-katatersebut.
Non Verbal Communication
Komunikasidenganmenggunakanisyaratyang bukankata-kata, ygmencakuprangsangandalamsuatusetting komunikasiygdihasilkanolehindividudanpenggunalingkunganolehindividuygmemilikipesanpotensial, mencakupperilakuyang disengajaatautidakdisengajasebagaibagianproseskomunikasi, pesannon verbal terkadangtanpadisadaribermaknabagioranglain ;