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Chapter 13 - Control Systems: Financial and Human

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Control Systems: Financial and Human
Learning Outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],After studying this chapter, you should be able to:
Learning Outcomes (cont’d) ,[object Object],[object Object],[object Object],After studying this chapter, you should be able to:
IDEAS ON MANAGEMENT at The Ranch Golf Club ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 13 – 1 ● The Systems Process with Types of Controls
Organizational Systems Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Organizational Systems Control (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Exhibit 13 –2 ● Systems Processes for Functional Areas/Departments
Exhibit 13 –2 ● Systems Processes for Functional Areas/Departments (cont’d)
Exhibit 13 –3 ● The Feedback Process between Functional Areas/Departments
Exhibit 13 –4 ● The Control Systems Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identify Critical Success Factors (CSFs)
Exhibit 13 –5 ● Operations Performance Report
Join the Discussion Ethics & Social Responsibility ,[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 13 –6 ● Types, Frequency, and Methods of Control
 
Exhibit 13 –7 ● Steps in the Master Budgeting Process
Budgeting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Join the Discussion Ethics & Social Responsibility ,[object Object],[object Object],[object Object]
Financial Statements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 13 –8 ● IBM Financial Statements (in millions) Source : http://www.ibm.com, as of December, 2006.
Human Controls ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 13 –9 ● Coaching Model
Human Controls (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 13 –10 ● Problem Employees The late employee The absent employee The dishonest employee The violent or destructive employee The alcoholic or drug user The nonconformist The employee with a family problem The insubordinate employee The employee who steals The sexual or racial harasser The safety violator The sick employee The employee who’s often socializing or doing personal work
Human Controls (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Disciplining ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 13 – 11 ● Guidelines for Effective Discipline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Join the Discussion Ethics & Social Responsibility ,[object Object],[object Object],[object Object]
Exhibit 13 – 12 ● The Discipline Model
KEY TERMS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Chapter 13 - Control Systems: Financial and Human

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  • 5. Exhibit 13 – 1 ● The Systems Process with Types of Controls
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  • 9. Exhibit 13 –2 ● Systems Processes for Functional Areas/Departments
  • 10. Exhibit 13 –2 ● Systems Processes for Functional Areas/Departments (cont’d)
  • 11. Exhibit 13 –3 ● The Feedback Process between Functional Areas/Departments
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  • 13. Exhibit 13 –5 ● Operations Performance Report
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  • 15. Exhibit 13 –6 ● Types, Frequency, and Methods of Control
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  • 17. Exhibit 13 –7 ● Steps in the Master Budgeting Process
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  • 21. Exhibit 13 –8 ● IBM Financial Statements (in millions) Source : http://www.ibm.com, as of December, 2006.
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  • 23. Exhibit 13 –9 ● Coaching Model
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  • 25. Exhibit 13 –10 ● Problem Employees The late employee The absent employee The dishonest employee The violent or destructive employee The alcoholic or drug user The nonconformist The employee with a family problem The insubordinate employee The employee who steals The sexual or racial harasser The safety violator The sick employee The employee who’s often socializing or doing personal work
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  • 31. Exhibit 13 – 12 ● The Discipline Model
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