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BA 15 Chapter 10

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Building Stronger Relationships with Positive Energy

Economy & FinanceTechnology
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Chapter Ten Building Stronger Relationships with Positive Energy
Chapter Preview: Building Stronger Relationships with Positive Energy ,[object Object],[object Object],[object Object],[object Object],[object Object]
Energy Defined ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Energy Force in Our Lives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Actions and Events that Create Positive Energy ,[object Object],[object Object],[object Object],[object Object],[object Object]
Our Need for Positive Reinforcement ,[object Object],[object Object],[object Object]
Support from Maslow ,[object Object],[object Object],[object Object]
Support from Maslow ,[object Object],[object Object],[object Object]
Support from Skinner ,[object Object],[object Object],[object Object]
Support from Berne ,[object Object],[object Object],[object Object],[object Object]
Support from Berne ,[object Object],[object Object],[object Object],[object Object]
Total Person Insight ,[object Object],[object Object],[object Object]
Positive Reinforcement — Creating Positive Energy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Figure 10.2 - Dipper and Bucket Theory
Positive Reinforcement Defined ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Power of Praise ,[object Object],[object Object],[object Object],[object Object],[object Object]
Table 10.1
Courtesy Can be Contagious ,[object Object],[object Object],[object Object],[object Object]
Figure 10.3 - Congratulatory Letter Reinforcing Desirable Behavior
Active Listening ,[object Object],[object Object],[object Object],[object Object]
Pride as a Source of Positive Energy ,[object Object],[object Object],[object Object]
Barriers to Positive Reinforcement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Preoccupation with Self ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Total Person Insight ,[object Object],[object Object],[object Object]
Misconceptions About Positive Reinforcement ,[object Object],[object Object],[object Object]
The “Too Busy” Syndrome ,[object Object],[object Object],[object Object]
Failure to Identify Commendable Actions ,[object Object],[object Object],[object Object]
Not Knowing What to Say or Do ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Table 10.2
Activities ,[object Object],[object Object],[object Object],[object Object],[object Object]
Rewarding Individual and Team Performance ,[object Object],[object Object],[object Object],[object Object]
Figure 10.4 - Shared Responsibility for Positive Reinforcement
Incentive Programs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Incentive Programs ,[object Object],[object Object],[object Object],[object Object],[object Object]
Incentive Programs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Table 10.3
Criticisms of Incentive Programs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Overcoming Criticisms of Incentive Programs ,[object Object],[object Object],[object Object],[object Object]
Re-examining Our Ideas About Productivity ,[object Object],[object Object],[object Object],[object Object]
The Critical Importance of Environment ,[object Object],[object Object],[object Object]
Chapter Review ,[object Object],[object Object],[object Object]
Chapter Review ,[object Object],[object Object],[object Object],[object Object]
Chapter Review ,[object Object],[object Object],[object Object]
Chapter Review ,[object Object],[object Object],[object Object],[object Object],[object Object]
Chapter Review ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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