ommunication Theory- UMass/Boston - Group presentation

1. Communication Theory
Fall 2013
Kristen Niarchos & Debra Mascott

2. Overview
Health Literacy:
• National health initiative from US Dept. Health &
Human Services (The Healthy People 2020 Initiative)
called “Ask Me Three”TM
• Improve communication between patients and
physicians, nurses, clinicians, etc.
• Promote understanding, health safety and outcome
• Be a member of your own “health care team”

3. http://youtu.be/B3EB-icaNKQ

4. Discussion…
• Did the doctor’s message change after being asked
one of the three questions?
• Do you think the presence of a family member was
helpful to the conversation?
• What do you think are the reasons for limited
healthcare literacy?

5. Communication
• Asking these three questions can ensure good fidelity,
encoding and feedback between healthcare
practitioners and patients
• Having a family member or other support person
presence can help facilitate both comprehensive and
critical listening
• Make the most of the typical healthcare channel and
setting by taking notes to aid your recall of the
conversation

6. Ask Me Three
1. What is my main problem?
2. What do I need to do?
3. Why is it important for me to do
this?