the most effective processes for developing IS
professionals in recent years.

By Aditya Mahardhika Yustika Putra
s3175004
RMIT 2009 . Management of Computing Resources

Agenda
• Where are we?
• Things to stick during the presentation
• Ineffective Process support by IS
• Effective Process support by IS
• Current trends on IS software
• The used of Process-Awareness IS (PAIS)
framework
• “Change”. Again! What now?

1. Process Evolution
2. Hard-Coded Process Logic
3. Complex Software
Customising
1. Inadequate Business
Functions
2. Missing Process
Information

Current degree process sufficiency
• Only 32.92% sufficient

Problem 1: The need to continuously adapt IS to
evolving processes
• 40.51% only partly
• 27.85% largely

Problem 4: Inadequate business function support

Recap Problems
• Process Evolution
• Hard-Coded Process Logic
• Complex Software Customising
• Inadequate Business Functions
• Missing Process Information

• If the process maturity of an organisation is
low, it will be more difficult to implement
(optimised) business processes
• Results:
• end-user participation (47.14%)
• access to required information (42.86%)

• Deal with project-driven attributes
• Results:
– management commitment (67.14%)
– communication with end users (45.71%)

• Deal with the technical infrastructure for
developing and maintaining IS.
• Result:
– None of the listed technological-specific CSFs is
considered as essential
– Good documentation (17.14%)
– Usability (20%)

Hardly seems possible to consider all technology-
specific CSFs when introducing an IS
WHILE
These CSF represent a validated baseline for
enterprises that want to increase the
effectiveness of their process-oriented IS

Why “Process Orientation” is scarce and why
“Process Awareness” is needed?

Process-Oriented Software
Technologies
• Process support paradigms
– e.g. work-flow management, service
orchestration, service choreography, case
handling.
• Process specification standards
– e.g. WS-BPEL, BPML, BPMN
• BPM tools
– e.g. ARIS Toolset, Tibco Staffware, FLOWer

• Current degree of “process orientation” in
IS is by far not satisfactory
• Conventional process-oriented IS are
scarce
• Needs process-aware IS (PAIS)

PIT STOP
• What is the main presentation idea needs to stick
during this presentation?

How to Implement PAIS
1. By developing an organisation-specific
process support system; or
2. By configuring a generic process support
system.

PAIS Conditions
• Separate process logic from application code;
in other words
• Driven by process models rather than
program code.

• Based on powerful process engines that
orchestrate processes at run-time.
• Process engines provide extensive libraries of
process-oriented functions at build-time.
• Enable the fast and cost-effective
implementation and customisation of new
and of existing process.
• Implies a significant shift in the field of IS
engineering.

• Shift is difficult to accomplish as IS projects
often use software technologies-at least
today-that do not support the needed degree
of process orientation.
• INSTANT QUESTION:
– What is the reason behind?

Resist to change – intangible impact factor – increase cost

What is this all about?
• Imply the recruiting and training of IT
Professionals
• The involvement of consultants
• The integration of application-specific
knowledge and technical expertise into the
project team.

Three CSF that particularly important
• Management commitment
• Communication
• Participation of end users

• CSF = ability of an organisation to align its IS to business
processes and business strategy.
• User involvement during IS development will enhance system
usage and information satisfaction. Moreover, growing user
satisfaction results in greater system usage.

• “process orientation” is scarce, but “process
awareness” is needed in practice.
• Helps both IT professionals and researchers to
understand factors that can improve the
operational effectiveness of process-oriented IS