Trained by animation: How we’re re-imagining our help desk training with cartoons
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presentation (with Emily Patterson) highlighting the use of cartoon videos as a replacement of traditional training manual procedures in libraries, given at the Georgia Council of Media Organizations, Athens, GA, October 2015
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Trained by animation: How we’re re-imagining our help desk training with cartoons
- 1. Trained by Animation: How We’re Re-imagining Our Help Desk Training with Cartoons Emily Patterson, Library Public Services Specialist Derek Malone, Assistant Professor, Instructional Services Librarian University of North Alabama - tinyurl.com/comotoon
- 4. What we’re doing Powtoon Founded in 2012 Multiple account options We have an educational account license
- 7. What we’re doing Powtoon Educational license could be purchased for a classroom Effectively, a student could purchase his/her own license and create for a class project Also, it’s an interactive presentation experience for the student employee that he/she can carry to the classroom and workforce
- 8. Why are we doing this
- 9. Why we’re doing this
- 10. Why we’re doing this Not necessarily a replacement, but an addition to
- 11. Why we’re doing this Consistency & Accuracy
- 12. Why we’re doing this Video availability at all times (Emily is here 7:30-4 M-F, while students work all hours and weekends)
- 13. How we’re doing it
- 14. How we’re doing it
- 15. How we’re doing it
- 16. How we’re doing it
- 17. How we’re doing it
- 18. How we’re doing it
- 19. How we’re doing it We use Camtasia Studio for “mash-ups”
- 20. How we’re doing it
- 21. How we’re doing it
- 22. How we’re doing it
- 23. How we’re doing it
- 24. How we’re doing it
- 25. How we’re doing it (Symbaloo w/ subsections)
- 26. How we’re doing it
- 27. What it looks like
- 28. What it looks like
- 29. Similar initiatives “Mission Impossible” like training for management class
- 30. Issues Encountered Powtoon takes some time and practice to learn Video becomes “permanent” wherever located Thus, editing is a multi-step process Additionally, links and videos might take multiple replacement/fixing
- 31. Student Feedback (Quotes) “I think the video training is a much more efficient system and fills in the gaps and moments of confusion when a supervisor is too busy to facilitate hands-on training” -Student AW
- 32. Student Feedback (Quotes) “The pictures and music add entertainment to some of the dull topics” Student RG
- 33. Student Feedback (Quotes) “The video was cool because I had never been in the library before, so the virtual tour of the building helped me get a picture before I had to go to all of the floors.” -Student BB
- 34. Student Feedback (Quotes) “After I went back and watched them, I understood better.” Student KB
- 35. Student Feedback (Quotes) “I think that they training videos are very helpful. It’s a better introduction to the work done in the library than just being thrown into it.” -Student BB
- 36. Questions Emily - elpollard@una.edu Derek - dmalone3@una.edu