1. Super User 101 [ December 4, 2008 Cristin Merritt Insite Objects GREG CAPPS [ ASUG INSTALLATION MEMBER MEMBER SINCE:1998 ISRAEL OLIVKOVICH [ SAP EMPLOYEE MEMBER SINCE: 2004 GRETCHEN LINDQUIST [ ASUG INSTALLATION MEMBER MEMBER SINCE: 1997
13. 72% of the SAP Community uses some form of the Super User Model Survey of 100 SAP Users, Insite Objects, 2008
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17. What are their powers? Survey of 100 SAP Users, Insite Objects, 2008 Real Experience. Real Advantage.
18. What are their powers? Super Training Senses 78% End User Training Survey of 100 SAP Users, Insite Objects, 2008 Real Experience. Real Advantage.
19. What are their powers? Super Training Senses 78% End User Training 77% One-to-One First Defense Support Power Survey of 100 SAP Users, Insite Objects, 2008 Real Experience. Real Advantage.
20. What are their powers? Super Training Senses Unafraid of Testing SAP 78% End User Training 77% One-to-One First Defense Support Power 44% Special Projects Survey of 100 SAP Users, Insite Objects, 2008 Real Experience. Real Advantage.
21. What are their powers? â Leadershipâ Survey of 100 SAP Users, Insite Objects, 2008 â Caringâ â Experiencedâ â Patientâ â People Personâ â Talentedâ Real Experience. Real Advantage.
22. Where do they come from? Survey of 100 SAP Users, Insite Objects, 2008
23. Where do they come from? Survey of 100 SAP Users, Insite Objects, 2008
24. Time Spent in Role: GO LIVE (50%) Stable System (10%) Testing (25%) Provided by Applied Materials, 2008 Real Experience. Real Advantage.
25. Time Spent in Role: GO LIVE (50%) Stable System (10%) Testing (25%) Provided by Applied Materials, 2008 Real Experience. Real Advantage.
26. Super User Ratios: : How big is my group? Real Experience. Real Advantage.
27. Super User Ratios: : How big is my group? Whatâs the turnover? Real Experience. Real Advantage.
28. Super User Ratios: : How big is my group? Whatâs the turnover? Is the model necessary? Real Experience. Real Advantage.
29. Super User Ratios: : The ideal class! 20 users Real Experience. Real Advantage.
30. Super User Ratios: : Medium Management! 50 users Real Experience. Real Advantage.
31. Super User Ratios: : Large but safe! 100 users Real Experience. Real Advantage.
46. Manual Automated Training Asking for Help Online Documentation & Support Real Experience. Real Advantage.
47. Automation in Documentation & Support Own a Tool (63%) No Tool (44%) Survey of 100 SAP Users, Insite Objects, 2008 Real Experience. Real Advantage.
54. Current Ways to Provide Online Support: Installed 63%* *Survey of 100 SAP Users, Insite Objects, 2008 ** Survey of 41 SAP Users, Insite Objects, 2008 Real Experience. Real Advantage.
55. Current Ways to Provide Online Support: Installed 63%* Cloud 40%** *Survey of 100 SAP Users, Insite Objects, 2008 ** Survey of 41 SAP Users, Insite Objects, 2008 Real Experience. Real Advantage.
56. Current Ways to Provide Online Support: Installed 63%* Cloud 40%** Wiki *Survey of 100 SAP Users, Insite Objects, 2008 ** Survey of 41 SAP Users, Insite Objects, 2008 Real Experience. Real Advantage.
57. Current Documentation Tools Available: Installed OnDemand uPerform RESITE STT Real Experience. Real Advantage.
64. In Person Online Meetings Events Surveys Forums Social Networking Real Experience. Real Advantage.
65. Keeping Super Users Connected Social Networking (39%) Mixture of Events (20%) Medium Scale Recognition / Meetings (7%) Small Scale Recognition / Meetings (7%) Survey of 41 SAP Users, Insite Objects, 2008 Real Experience. Real Advantage.
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67. Super Userâs Arch Enemies: â Resource Reverserâ Diverts or Changes Your Super Users Real Experience. Real Advantage.
68. Super Userâs Arch Enemies: â Resource Reverserâ Diverts or Changes Your Super Users Real Experience. Real Advantage.
Good morning and afternoon to everyone joining, my name is Cristin Merritt. Iâm with the company Insite Objects, and my topic today is the SAP Super User.