1.
PUBLIC
May 2020
Process Optimization
and Automation for
SAP S/4HANA
Understand, improve, automate, and
monitor your business processes

2.
2PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
“Used appropriately, RPA
can be a very useful tool
in a strategic transformation
initiative. But if approached
incorrectly, they can
perpetuate legacy
system problems.”1
In 2021, AI augmentation
will create $2.9 trillion of
business value2
$2.9T
Of current work activities are
technically automatable by
adapting current technologies5
50%
Hours of avoidable work that
Finance departments could
save annually with RPA4
25,000
1 Forbes, The Big RPA Bubble, December 2, 2018
2
Gartner, Gartner Says AI Augmentation Will Create $2.9 Trillion of Business Value in 2021, Aug 2019
3
Grand View Research, Robotic Process Automation Market Size, Share & Trends Analysis Report, Feb 2020
4 Gartner, Gartner Says Robotic Process Automation Can Save Finance Departments 25,000 Hours of Avoidable Work Annually, Oct 2, 2019
5 World Economic Forum, Over half of the world's jobs are replaceable by a robot - is yours?, Dec 16, 2019
Global RPA market projected
CAGR 2020-20273
33.6%

3.
3PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Intelligent enterprises run best with SAP S/4HANA
Roles, challenges, and impact
CEO: Overhaul corporate strategy
increase in revenue from new
offerings; 10-20% increase in
customer satisfaction
10-20%
CIO: Constantly deliver innovation
lower TCO, 50% reduction of
data footprint, 10-40% increase
in productivity
75%
EMPLOYEE: Deliver customer value
reduction of total vendor invoice
processing time; 10-30%
increase in on-time deliveries
60-70%
COO: Improve operational excellence
reduction of total logistics costs;
up to 10% reduction of total
manufacturing costs
10-15%
CFO: Rapid, accurate decisions
reduction of time spent on period end close; 25-30%
reduction of risk and compliance costs40-50%
Traditional
Business Models
Best Run
Business Models
Mass market
products
Equipment
manufacturing
Disconnected
intermediaries
OEM
Simple efficiency
Point to point
Reactive processes
& systems
Personalized ‘smart’
products & services
Service-driven
Consumer direct/
connected channel
Recognized
brand
Resiliency
Multi-enterprise
orchestration
Proactive processes
& systems

4.
4PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Integration platform and process
management tools for BPM are
some of the most used tools for
SAP S/4HANA migration
SAP provides SAP Cloud Platform
Integration Suite as the integration
platform for SAP S/4HANA and SAP
Intelligent Business Process
Management for process management
tools and BPM.
SAPinsider: SAP S/4HANA Migration Benchmark Report
Popular technologies and migration tools
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
SAP
Readiness
Check
SAP ERP
Integration
Platform
SAP
BSR
ETL
Tools
Process
Management
Tools for BPM
Data
Cleansing
Tools
Currently using or have used Implementing Evaluating
Source: SAPinsider, SAP S/4HANA Migration Benchmark Report, February 2020

5.
5PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Opportunities to future-proof business critical processes
Understand
existing processes
Build new
business processes
Automate manual
activities and
consistency checks
Integrate SAP
S/4HANA with SAP
and non-SAP apps
Monitor SAP S/4HANA
processes to optimize
and automate
SAP Process Mining
by Celonis
SAP Cloud Platform Integration Suite,
SAP Intelligent Business Process Management,
SAP Process Orchestration
SAP Cloud Platform Business Rules,
SAP Cloud Platform Workflow
SAP Intelligent Robotic
Process Automation
SAP Cloud Platform
Process Visibility

6.
6PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Streamline, optimize, and automate SAP S/4HANA processes
Increase automation. Decrease manual and repetitive tasks.
Integrate Automate MonitorBuild
• Integrate EDI documents to
backend applications
• Integrate SAP S/4HANA
with SAP and non-SAP apps
• Integrate, optimize, and
automate business processes
• Leverage prebuilt integration
content and connectors
• Automate manual entries,
reconciliations and
consistency checks
• Automate duplicate entry
removals
• Monitor SAP S/4HANA
processes to optimize and
automate systems
• Monitor process execution
status against KPIs
• Track process performance to
remediate issues and improve
process governance
• Understand current status of
the existing processes
• Identify and prioritize
opportunities for automation
and improvement
• Benchmark process
performance before and
after project
• Automate processes using
workflow and decision
management
• Streamline process creation
using predefined content
• Flexibly modify live
processes without
implementation project
Understand
SAP Process Mining
by Celonis
SAP Intelligent Robotic
Process Automation
SAP Cloud Platform
Integration Suite
SAP Intelligent Business
Process Management
SAP Process Orchestration
SAP Cloud Platform
Process Visibility
SAP Cloud
Platform Workflow
SAP Cloud Platform
Business Rules

7.
7PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Integrate and automate business processes with SAP Cloud Platform
SAP Cloud Platform Integration Suite and SAP Intelligent Business Process Management
SAP Cloud
Platform
Integration Suite
Integrate SAP S/4HANA
with SAP and third-party
applications
SAP Intelligent
Business Process
Management
Automate, modify, and
extend SAP S/4HANA
business processes
SAP Cloud
Platform Business
Rules
SAP Cloud
Platform Workflow
SAP Intelligent
Robotic Process
Automation
SAP Cloud
Platform Process
Visibility
Automate
process step
Add new
process step
Modify
Automate Extend
SAP
S/4HANA
Modify
process step
SAP C/4HANA
Digital
Compliance
Non-SAP
Apps
SAP
Apps
Business to
Business
(B2B)
SAP Cloud
Platform
Integration
SAP Cloud
Platform API
Management
SAP Cloud Platform
Integration Advisor SAP Cloud
Platform Open
Connectors
SAP Cloud
Platform Enterprise
Messaging

8.
8PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Process Mining by Celonis, cloud edition
• Deliver data-driven insights into business processes
• Identify process weaknesses and improve compliance
through remediation of noncompliant processes
• Data-based assessment of as-is processes
• Identification of process bottlenecks for continuous
process improvement
Understand existing processes, identify bottlenecks, and manual tasks
Get unprecedented visibility, increase efficiency, and improve compliance
Analysis dashboard illustrates process variants

9.
9PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Cloud Platform Integration Suite
• Cloud solution for cloud and hybrid integration scenarios
• Seamlessly integrate anything, anywhere (A2A/B2B/B2G) in real time
• Capabilities: Process integration, API management, ETL data
integration, and real-time event messaging
SAP Process Orchestration
• On-premise solution for on-premise and hybrid integration scenarios
• SAP Business Process Management, SAP Business Rules
Management, and SAP Process Integration on a single platform
• Prebuilt content for business-to-business communications, including
EDI protocols and message standards
Integrate SAP S/4HANA with SAP and non-SAP apps
Accelerate and simplify end-to-end integration
Deployed integration content view and process
model view in SAP Process Orchestration
SAP Cloud Platform Integration: Message monitoring
SAP provides a comprehensive set of integration tools for cloud, hybrid
and on-premise architectures supporting major integration protocols,
pre-built B2B content and an open connectors architecture.

10.
10PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP S/4HANA integration patterns with
SAP Cloud Platform Integration Suite
Lead management
Segmentation and campaign
management
Omni-channel order management
Trial to subscription
Create or maintain suppliers
Prepare purchase order
Receive goods from supplier
Enable payment
Payroll integration
Benefits & compensation
Recruiting & onboarding
Time management
Travel to expense
External payments
system integration
Treasury workstation
payment integration
Issue detection to
problem identification
Develop solution to resolution
Return to replace
Closed loop feedback
eDocuments
eVAT/Invoice
Payroll
Third-party warehouse integration
Manufacturing Execution System(MES) integration
Lead
to Cash
Source
to Pay
Hire to
Retire
Issue
to Resolution
Payment
Integration
Digital
Compliance,
Business to
Business (B2B)
Plan to
Production
1.4K+
Prebuilt Integrations
Fully Maintained by SAP
32
Prebuilt Events
10x
Savings
5x
Faster Execution

11.
11PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Pre-built SAP S/4HANA integrations with
SAP and third-party applications
Lead
to Cash
Source
to Pay
Hire to
Retire
Issue
to Resolution
Payment
Integration
Digital
Compliance,
Business to
Business (B2B)
Plan to
Production
1.4K+
Prebuilt Integrations
Fully Maintained by SAP
32
Prebuilt Events
10x
Savings
5x
Faster Execution
SAP C/4HANA
SAP C/4HANA

12.
12PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Optimize and automate live business processes with
SAP Intelligent Business Process Management
Process Experiences*
Qualtrics integration of sentiments on
product, brand, customer, and employee
experience to live processes
Process Flexibility*
Configuration of process variants for
LoB experts, process extensions,
decisions, and responsibilities
Process Intelligence
SAP Cloud Platform Process Visibility
integrated with SAP Cloud for Analytics
and SAP Process Mining by Celonis,
cloud edition
Conversational User Experience
Process Intelligence assistance with SAP CoPilot
Machine Learning identifies hidden patterns in
knowledge intensive processes and learns from
the data without being explicitly programmed
Intelligent Automation
Integrated offering of SAP Cloud Platform
Workflow to automate structured processes
with SAP Intelligent Robotic Process
Automation to run repetitive, unstructured,
and user interface-focused tasks
Automation of decisions with SAP Cloud
Platform Business Rules
Process Intelligence
Process documentation from enterprise
architecture to value and process flows
Implementation blueprints
Digital Experience
Manage tasks centrally in Portal, Central Fiori
Launchpad, Mobile BPMLife Processes
Manage Workflows
& Decisions
Workflow
& RPA
Inbox
Process
Visibility
SAP Conversational
AI / CoPilot
Decision
Management

13.
13PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Cloud Platform Business Rules
• Empower users to manage business logic independently from
application development
• Create application specific business vocabulary independent
of the runtime container
• Integrate rules as a service into your applications using the
REST API
SAP Cloud Platform Workflow
• Rapidly build and modify workflow applications with
web-based tooling
• Create and adapt value-adding processes in your company
• Increase efficiency and transparency
• Users can manage their workflow tasks using the My Inbox
Fiori application
Build new business processes
Rapidly create workflow applications with business logic
Build workflow using SAP Cloud Platform Workflow
Design decision table using SAP Cloud Platform Business Rules

14.
14PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Intelligent RPA studio for bot development
Reduce automation time
with 70+ free prebuilt
SAP S/4HANA best
practice bots
Simplify UI integration
with dedicated connectors
to SAP Fiori and SAP GUI
Automate data collection
with SAP and third-party
applications to feed SAP
Digital Boardroom
Accelerate bot
development with
best-in-class integration
with SAP applications
Automate manual activities and consistency checks
Purpose-built automation for SAP applications

15.
15PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Intelligent Robotic Process Automation
Store to access prebuilt bots
Increase productivity and
quality with reusable
components
Maximize performance
with high-speed
robotic processing
Get started
quickly with
SAP Cloud Platform
Enterprise Agreement
Use ready-to-deploy
bots from the
SAP Intelligent Robotic
Process Automation Store
Automate manual activities and consistency checks
Faster time to value with automation

16.
16PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Intelligent RPA dashboard for
monitoring the execution
Automate any business
process with or without
human intervention
using attended and
unattended bots
Automate processes
with unstructured
information using
embedded AI and
intelligent services
Integrate seamlessly
with Microsoft Office
components and files
such as Excel, Word,
and Outlook
Increase developer
efficiency with complete
set of development,
debugging, and
monitoring tools
Automate manual activities and consistency checks
Complete capabilities to automate any process

17.
17PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Design, run, orchestrate, and monitor SAP and non-SAP applications
SAP Applications
Non-SAP Applications
Third-party tools
Legacy applications
Web applications
Internet portals
SAP
Intelligent
RPA Integration via
UIs and APIs.
Servers and
desktops.
Design
with Studio
Orchestrate and Monitor
with Cloud Factory
Run with
Agents

18.
18PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP S/4HANA automation use case: Physical inventory count
Updates are manually executed based on physical inventory documents generated in SAP S/4HANA
Create physical
inventory document
Create physical inventory
count templates for each
document
Conduct physical
inventory count
Post inventory updates
into SAP S/4HANA
Updated inventory
status is reflected
Physical inventory
count – Generate
count list
SAP Intelligent RPA
Bot 49R
Physical inventory
count – Upload
count list
SAP Intelligent RPA
Bot 4A8
Replace manual steps with:

19.
19PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
7 key reasons to
choose SAP Intelligent
RPA to automate SAP
S/4HANA processes
Best-in-class integration with SAP applications
Pre-defined bots
Reusable components
Comprehensive bot development tools
Fully attended and unattended RPA capabilities
Flexible pricing using SAP Cloud Platform Enterprise Agreement
Embedded AI and machine learning

20.
20PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Cloud Platform Process Visibility
• Clear and concise visibility into your internal process
performance in relation to stated KPIs
• Easily identify and isolate process bottlenecks to achieve
business objectives
• Benefit from quick and simple action in resolving process
related issues
• Works with on-premise, cloud, and SAP and non-SAP
Monitor SAP S/4HANA processes to optimize and automate
Gain real-time visibility into processes for better, faster decision making, and more agile business operations
SAP Cloud Platform, Process Visibility: Lead to Cash process

21.
21PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Driving energizing business
processes with SAP Process Mining
Software by Celonis
Company
LANXESS AG
Headquarters
Cologne, Germany
Industry
Chemicals
Products and Services
Plastics, intermediates,
and specialty chemicals
Employees
16,200 (2016)
Revenue
€7.9 billion (2016)
Web Site
lanxess.com
Partner
Enowa AG
enowa.ag (German)
Objectives
• Make process analysis faster. more accurate. and repeatable
• Identity and eliminate bottlenecks in business processes
• Continuously improve key business processes and support
template management for the underlying key applications
• Track the sustainability of implemented improvement
measures
Why SAP
• Ability to analyze as-is processes based on huge amounts of
data from production systems
• Capacity to investigate issues from multiple directions based
on highly detailed data and drill-down reporting
• Strong visual support for analyzing as-is processes and
tracking conformance with to-be processes
• Identification of outlier processes through process event data
Accelerated
Setup of process analysis
Improved
Data quality and
consistency
Faster
Cash flow
Resolution
• Formed a small team of business and IT experts from
LANXESS, Celonis, and Enowa to conduct an
operational excellence initiative
• Conducted a proof of concept for SAP Process Mining
by Celonis
• Uploaded data from the source system
• Organized a 4-day training for database experts
Benefits
• Fast and accurate analysis of as-is processes
• Reviews and continuous improvement of process
performance indicators
• More accurate planning
Large organizations have invested millions of euros in ERP systems. SAP
Process Mining by Celonis provides visibility into as-is processes based
on actual transactional data. This visibility helps us drive continuous
process improvements to accelerate the return on this investment.”
Heiner Homberg. Head or Marketing and Sales Solutions. LANXESS Deutschland GmbH

22.
22PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Integrate business processes and
streamline collection and analysis of
data to improve oil well operations
Company
Murphy Oil Corporation
Headquarters
El Dorado, AK
Industry
Oil & Gas
Products and Services
Exploration, production,
and sale of petroleum and
natural gas
Employees
1,294 (2016)
Revenue
$1.809 billion (2016)
Web Site
murphyoilcorp.com
Objectives
• Create a one-stop platform to capture data from
multiple business processes, allow real-time data
processing, and enable administrative teams to
proactively monitor resources and assign tasks swiftly
Why SAP
• With SAP Cloud Platform, the company created a
mechanism which allows better management of people,
processes, and ultimately improves oil production rates
• The new platform ensures intelligent data management
smart allocation of resources, improved safety
conditions of staff, and a seamless flow of processes
15+
Disparate systems
integrated
15%
Productivity increase
10 weeks
Roll-out
ROI
Realized in less than 1
year
Resolution
• The SAP Cloud Platform integration, combined with
features such as offline capability and ease of use across
multiple devices, automated downtime capture in
production, and smart predictive analytics added visibility
and ensured seamless flow of operations
Benefits
• 10 weeks roll-out
• Integrated 15+ disparate systems
• ROI realized in <1 year
• 15% productivity increase
It’s super-exciting in terms of different technologies we are using in
SAP Cloud Platform. It has truly solved a business problem.”
Rajesh Satewar, Director, SAP and Enterprise Applications
Source: SAP Innovation Awards 2019 entry

23.
23PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Managing capital expenditures with
SAP S/4HANA and SAP Cloud Platform
Company
Delivery Hero
Headquarters
Berlin, Germany
Industry
Online
Products and Services
Online food and beverage
ordering and delivery
Employees
6,000+
Revenue
€792 million (2018)
Web Site
deliveryhero.com
Objectives
• Automate the capital approval process to enable the effective and quick deployment of capital to support many
development projects. These projects drive the company’s growth.
Why SAP
• Leadership in enterprise-grade ERP
• Best-practice-based solutions that support both stability and innovation
• Scalability of processes with SAP S/4HANA and SAP Cloud Platform
• Flexibility to extend current business applications while keeping the digital core intact
30
More business cases
approved every month for
faster growth globally
2 days
For approvals, down from
20+ days
Faster
Response to new
consumer requests
After: Value-Driven Results
• Thorough standardization of core processes to increase efficiency and flexibility
• Tighter approval processes for capitalization requests to add value quickly
• Faster response to new consumer requests to raise satisfaction
• Augmentation of existing procurement processes in SAP Ariba solutions
Now, a background of highly automated and intricately connected
business processes lets us offer our internal customers an
award-winning user experience.
Johannes Langguth, Senior Director of Finance Systems, Delivery Hero

24.
24PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Acea Ato 2: Gaining transparent claims
processing with SAP Process Mining and
SAP Operational Process Intelligence
Company
Acea Ato 2 SpA
Headquarters
Rome
Industry
Utilities
Products and Services
Production, sale, and
distribution of water and
water services
Employees
1,428
Revenue
€503.9 million
Web Site
aceaato2.it (Italian)
Objectives
Ÿ Improve visibility of potential issues and inefficiencies
in the claims process on an aggregated and detailed
transactional level
Ÿ Comply with authority regulations with regards to
maximum allowed lead time to process claims
Why SAP
Ÿ Intelligent business operations bundle from SAP to
answer company’s need for complex process
orchestration and monitoring
Ÿ SAP Process Mining by Celonis to uncover process
deviations and hidden inefficiencies
Ÿ Tight integration with the installed SAP ERP and SAP
Customer Relationship Management applications
>20,000
Claims processed per
year
100%
Process transparency
Faster
Processing of claims
Watch the
Customer Video!
Resolution
Ÿ Defined 10 key performance indicators (KPIs) related to the
claims process, including revenues potentially at risk related
to a claim, claims process cycle time, percentage of claims
that are a risk when not completed on time, average
processing time, and lead time between the four major
steps within the claims process
Ÿ Established near-real-time monitoring of KPIs with SAP
Operational Process Intelligence
Ÿ Detected violations and inefficiencies in the as-is claims
process through SAP Process Mining by Celonis
Benefits
Ÿ Faster processing of claims and better task prioritization
Ÿ Better detection of bottlenecks in the claims process
Ÿ Improved customer satisfaction
The intelligent business operations bundle from SAP in combination with
SAP Process Mining by Celonis is extremely powerful. We now have full
end-to-end process visibility, for example, in our claims process. This
helps us to optimize our processes continuously and ensure that we meet
our target KPIs.”
Paolo Falconi, Customer Care Director, Acea Ato 2 SpA

25.
25PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Simplify and improve reliability of processes
to enable faster customer onboarding and
increase agent efficiency
Company
BNP Paribas
Headquarters
Paris, France
Industry
Financial Services
Products and Services
Banking and insurance
Employees
202,500+ (2018)
Revenue
€42 billion
Web Site
hellobank.com
Objectives
• Simplify complex onboarding process
involving KYC controls, validations in
external systems, and administration
steps in the central back office
information systems
Why SAP
• Contextor from SAP enabled the
company to quickly automate and
integrate two major processes involving
12+ applications and 30+ manual steps
80%
Reduction in handling
time (from 25 mins to less
than 5 mins)
6 weeks
Time to market
1 week
Operational deployment
Higher
Customer satisfaction
Resolution
• Created application assistants to automate all KYC control tasks and
systemize checks
• Wizards launch many third-party cloud applications to provide a
comprehensive report on the subscriber’s eligibility
• Real-time contextual banner (dynamic panel) on workstations enabled
quick appropriation and live assistance through next best action guidance
Benefits
• Wizards support 200+ operators by offering the right decisions,
while eliminating redundant tasks and reducing execution errors
• Fast integration of diverse technologies like 3270, Web, Windows
client - without touching the business applications
• Major reduction in the average handling time for subscriber KYC
and account activations

26.
26PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Automate business workflows to boost
efficiency and enable focus on fulfilling
strategic goals with SAP Intelligent RPA
Company
REHAU Polymer China
Co. Ltd
Headquarters
Taicang, China
Industry
Mill Products
Products and Services
Windows & doors,
Mechanical & plumbing,
Gaskets & profiles,
Millwork & cabinetry,
Automotive & mobility
Employees
450+
Revenue
$99.75 million US (2018)
Web Site
rehau.com
Objectives
• Automate business workflows to increase
efficiency and enable employees to focus
on fulfilling strategic goals
Why SAP
• SAP Intelligent Robotics Process
Automation (SAP Intelligent RPA)
automates use cases that required
significant manual intervention and
redundant work
10 minutes
Reduction in financial
accounting document
handling time (from 4
days to 10 minutes)
2 minutes
Reduction in order
closing time (from 1 day
to 2 minutes)
1,000
Financial accounting
documents uploaded
automatically
Greater
Opportunities for
innovation and strategic
accomplishments
Resolution
• Upload 1,000 financial accounting documents automatically
• Created a bot that automatically processes 3,000 production orders to be
technically completed, and another 3,000 to be closed and deleted
• Process 500 orders per batch for improved order closing
Benefits
• Significant time savings and reduction in human error
• Automating financial accounting documents transformed four days of work
into a 10-minute task
• Improvements in order closing transformed an entire day’s work for one
employee into a two-minute task for a bot
We used SAP Intelligent RPA to automate use cases that required
significant manual intervention and redundant work. This saves us time
and cuts down on human error, and our employees are spending more
time on innovative work.”
Chengo Yu, CIO, Asia Pacific Region, REHAU Polymer China Co. Ltd

27.
27PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Deliver great customer service and maximize
business value with SAP Intelligent RPA with
SAP Cloud Platform
Company
Villeroy & Boch Group
Headquarters
Metlach, Germany
Industry
Consumer Products
Products and Services
Bath & wellness
Tabletop & decor
Tiles
Employees
7,500
Revenue
€853 million
Web Site
villeroyboch-group.com
Objectives
• Free customer service, finance, and
purchasing staff from mundane tasks to
focus on higher priority activities
Why SAP
• Automate routine tasks with bots while
ensuring tight process integration with
SAP ERP and productivity solutions
Bots
Transform work for
customer service,
finance, and purchasing
staff by taking care of
frequently-occurring,
time-consuming tasks
Improved
Customer service and
time spent on strategic
priorities
Increased
Automation of more
complex tasks
Simplified
Integration with SAP
ERP and productivity
applications
Resolution
• Created “attended” bots (under staff supervision) that complete simple,
frequently occurring tasks such as responding to standard email inquiries
and making general ledger postings
• Evolving the bots to trigger tasks autonomously and leverage SAP Leonardo
AI Business Services such as Document Classification and Document
Information Extraction for automation of more complex tasks
Benefits
• Enable customer service staff to spend more time assisting wholesale
customers with non-routine inquiries
• Freed up finance and purchasing staff to focus on strategic tasks
Although we’re just at the beginning of our journey with SAP Intelligent
Robotic Process Automation, we are already realizing its potential to help
us work more efficiently, serve customers better, and gain competitive
advantage.”
Dr. Daniel Neuhauser, Head of ERP Core Solutions, Villeroy & Boch Group

28.
28PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Accelerate end-to-end master data
processes with SAP Business
Process Management
Company
Coca-Cola Hellenic
Bottling Company
Headquarters
Zug, Switzerland
Industry
Consumer Products
Products and Services
Bottled and canned soft
drinks and carbonated
water
Employees
33.000
Revenue
US$7 billion
Web Site
coca-colahellenic.com
Partner
ROIABLE
roiable.com
Objectives
• Standardize key business processes - vendor.
customer. and material - and roll them out lo 28
countries
• Eliminate master data inconsistencies and speed up
master record creation
• Introduce real-time reporting that shows the location
of the current process. current processor. estimated
time to completion, and if the process is included in
the service-level agreement
Why SAP
• Highly customizable solution that allows easier
rollouts with no additional development effort
• Configurable user interfaces with various layouts
and support for more than 150 fields and tables
0
Lines of code written after
production software went live
100%
Error-free master data records
50%
Faster processing of master
data requests
Resolution
• Implemented strict service-level agreements for each step of
the workflow
• Introduced SAP Business Process Management (SAP BPM),
including the Persistence Manager rapid-deployment solution
from ROIABLE
• Used complex business-rule decision tables to add flexibility
to the solution
Benefits
• Rollouts completed with no line of code written after the go-
live event in the first country of rollout
• Validations and derivations built in to process workflows
• Faster processing of master data requests
SAP BPM provides us with fully automated functionality to create and
control an integrated cross-system process for data collection and
maintenance of numerous master data objects. This has eliminated all
need for manual effort.”
Antonia Tacheva, Data Automation Team Leader, Coca-Cola Hellenic Bottling Company

29.
29PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Taking the work out of financial
reconciliation with process
automation and machine learning
Company
Döhler GmbH
Headquarters
Darmstadt, Germany
Industry
Food & Beverage
Products and Services
Producer and marketer of
technology based natural
ingredients, ingredient
systems, and solutions
Employees
6,000+
Revenue
1.55 billion (2016)
Web Site
doehler.com
20%
Increase in the number of
automated financial
postings
4 weeks
Go live with the
automated solution
Faster
Reconciliation of financial
transactions
Users in accounts receivable really like SAP Cash Application. It saves
them time that can be spent on non-administrative tasks such as
following up on unpaid invoices. And it is an important milestone in our
journey to digitally transform the finance function.”
Harald Muley, Head of Corporate Functions IT, Döhler GmbH
Döhler went live with SAP® Cash Application software running on SAP Cloud Platform in just four weeks
using the SAP Early Adopter Care program and the SAP Cloud Platform Integration service. Now the
company benefits from:
• Automated processing of roughly 3,000 postings per month – with the number of automated postings
increasing as new company codes are incorporated
• A fast and accurate end-to-end reconciliation process – in a matter of minutes the accounts receivable team
can pull items from SAP S/4HANA®, run them through SAP Cash Application, and repost to the ERP system
• Simple configuration to manage automation
• A continuous calibration of the algorithm, thanks to retraining the model with new data from SAP S/4HANA
every three months
• More time for value-added tasks

30.
30PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
AkzoNobel saved many millions of euros
through efficiency improvements identified
during a proof of concept project
Company
AkzoNobel N.V.
Headquarters
Amsterdam, Netherlands
Industry
Chemicals
Employees
46,000
Revenue
€14.2
Featured Solutions
and Services
SAP Process Mining by
Celonis and SAP Digital
Business Services
We expect that SAP Process Mining by Celonis will be at the core of
many of the changes we make to hit our operational efficiency targets for
2020. The solution will be instrumental in 20% to 30% of our savings
achieved as part of the overall transformation.”
Robert Bradford, Senior Vice President of Global Business Services Operations, Akzo Nobel N.V.
AkzoNobel N.V. is a major player in the paints and coating sector with 79 global brands. However, with multiple
business units across more than 80 countries, business processes were not as consistent or streamlined as they
could be. The company wanted to pinpoint and resolve inefficiencies by identifying best practices to be
implemented across all business units and understanding where to focus efforts to improve processes.
With SAP Process Mining by Celonis and SAP Digital Business Services, AkzoNobel was able to:
• Visualize how processes are actually executed to understand what is really going on
• Measure process performance more precisely across multiple ERP systems and different areas of the
business
• Detect all variants and deviations from the intended process design
• Quickly drill down to investigate deviations, identify root causes of inefficiencies, and understand why certain
processes didn’t work as desired
• Accelerate order-to-cash and procure-to-pay activities to provide better service to customers and suppliers
• Spend significantly less time gathering and analyzing process data, freeing up performance optimization
managers to focus on process improvement initiative

31.
31PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP solutions for proven automation and process optimization success
Move to SAP S/4HANA with greater ease, speed, and cost-efficiency
SAP integration and process optimization
• Deliver rapid ROI and impact in weeks
• Only PaaS with end-to-end integration and process optimization technology
• 1,400+ prebuilt integrations to connect SAP and non-SAP applications, plus
175+ Open Connectors to non-SAP systems
• Portfolio of data integration, IOT, and user-based integration technologies
• Machine learning and citizen developer-based capabilities to support
implementation, iteration, and ongoing operations
• Public cloud-based technology minimizes integration management needs
• 10,000+ SAP Process Integration customers, 9,000+ SAP Cloud Platform
Integration customers, and 1,300+ partners globally
SAP process mining, automation, and visualization
• SAP Process Mining by Celonis, cloud edition: 80+ consulting and implementation
partners and 220+ enterprise platform implementations
• SAP Intelligent Robotic Process Automation:
• Both attended and unattended modes of automation
• Built with JavaScript + Extensible Framework and low memory footprint
• Robust scripting language, graphical design, remote diagnosis
• SAP S/4HANA embedded RPA
• Services package: Handhold, adapt, and hypercare
• Fast time-to-value through prebuilt connectors for key SAP applications and
prebuilt content and analytics configurations for 50+ key SAP S/4HANA
processes

32.
32PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Simplify and accelerate your
cloud journey to SAP S/4HANA
on Microsoft Azure and deliver
continuous innovation with
SAP and Microsoft.
Embrace initiative
Simplify
Move with confidence to SAP S/4HANA on
Microsoft Azure, leveraging a consistent approach
that reduces complexity and mitigates risk.
Accelerate
Become an agile, efficient, digital enterprise on
Microsoft Azure, with a cloud platform optimized
for SAP, leveraging shared industry-leading best
practices and specialist expertise.
Innovate
Transform and evolve your business with
continuous innovation from SAP and Microsoft to
create new opportunities and drive growth.

33.
33PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Market Approved Journeys
Jointly created roadmap for
SAP S/4HANA and other SAP
solutions, by industry
Leveraging specialist expertise
and best practices
Optimized Platform
Foundational services
delivering continuous innovation on
SAP Cloud Platform
Integration and extension of SAP
solutions and third-party applications,
running on Microsoft Azure Cloud
Embrace Engagement
and Services
A catalyst and actionable plan
Assessment and discovery bringing
together the customer, SAP, Microsoft
Azure, and System Integrators, along
with a services plan for a successful lift
and shift to the intelligent enterprise
Reference Architecture
Jointly developed
technical blueprint
Incorporates the required
SAP and Microsoft Azure
technologies to run the
customer’s applications
SAP Microsoft alliance: Foundations, investments, and services

34.
34PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Optimize and automate processes.
Transform your business.
Intelligent
Enterprise
Understand processes to pinpoint inefficiencies
and identify opportunities to improve
Accelerate end-to-end integration with
out-of-the-box integrations and connectors
Reduce cost and increase accuracy by automating
repetitive manual tasks
Gain complete visibility and improve agility by
monitoring and adapting processes continuously

35.
35PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Visit sap.com/btp
Get started Set up an assessment workshop by contacting
your SAP Account Executive
Build a reference architecture to transform
your company to an Intelligent Enterprise
Create an implementation roadmap to achieve
your Intelligent Enterprise goals

36.
Saiprashanth Reddy Venumbaka
Senior Director
SAP Platform & Technology Product Marketing
saiprashanth.venumbaka@sap.com
Thank you.
Bala Ram
Global VP, Platform & Industry Sales Programs
SAP Platform & Data Management Sales
bala.ram@sap.com

37.
Additional Information

38.
38PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP process excellence: Transparency, automation, operational insights
Diagnose
1
2
3
4 Design
Implement
Monitor
5
Adjust
SAP User Experience
Management by Knoa
Front-end
process discovery
SAP Cloud Platform Integration Suite,
SAP Process Orchestration
SAP Intelligent Robotic Process Automation,
SAP Intelligent Business Process Management,
SAP Conversational AI, SAP Machine Learning Foundation
Business process designer
and documentation
SAP PowerDesigner
SAP Process Mining by Celonis
Back-end
process discovery
Process
monitoring
SAP Cloud Platform, Process
Visibility
Process
integration
Process
automation
Business Models
DataPeople

39.
39PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Step 2: Automate repetitive
manual processes aligned
with your strategy
SAP Intelligent Robotic Process
Automation enables automation of
human processes and tasks, increasing
accuracy and freeing up employees to
do more meaningful work.
Step 1: Understand and
standardize your processes
Robust and standardized
processes are ready for RPA.
SAP Process Mining by Celonis
enables standardization of
non-standardized processes.
Pave the way for automation with standardized processes

40.
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