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Process optimization and automation for SAP S/4HANA with SAP’s Business Technology Platform

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As you move to SAP S/4HANA, take this opportunity to optimize and automate your business processes to become an intelligent enterprise. With SAP’s business technology platform, you can understand your processes, integrate SAP and non-SAP apps with S/4HANA and help your knowledge works focus on higher-value tasks by automating repetitive manual tasks.

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Process optimization and automation for SAP S/4HANA with SAP’s Business Technology Platform

  1. 1. PUBLIC May 2020 Process Optimization and Automation for SAP S/4HANA Understand, improve, automate, and monitor your business processes
  2. 2. 2PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ “Used appropriately, RPA can be a very useful tool in a strategic transformation initiative. But if approached incorrectly, they can perpetuate legacy system problems.”1 In 2021, AI augmentation will create $2.9 trillion of business value2 $2.9T Of current work activities are technically automatable by adapting current technologies5 50% Hours of avoidable work that Finance departments could save annually with RPA4 25,000 1 Forbes, The Big RPA Bubble, December 2, 2018 2 Gartner, Gartner Says AI Augmentation Will Create $2.9 Trillion of Business Value in 2021, Aug 2019 3 Grand View Research, Robotic Process Automation Market Size, Share & Trends Analysis Report, Feb 2020 4 Gartner, Gartner Says Robotic Process Automation Can Save Finance Departments 25,000 Hours of Avoidable Work Annually, Oct 2, 2019 5 World Economic Forum, Over half of the world's jobs are replaceable by a robot - is yours?, Dec 16, 2019 Global RPA market projected CAGR 2020-20273 33.6%
  3. 3. 3PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Intelligent enterprises run best with SAP S/4HANA Roles, challenges, and impact CEO: Overhaul corporate strategy increase in revenue from new offerings; 10-20% increase in customer satisfaction 10-20% CIO: Constantly deliver innovation lower TCO, 50% reduction of data footprint, 10-40% increase in productivity 75% EMPLOYEE: Deliver customer value reduction of total vendor invoice processing time; 10-30% increase in on-time deliveries 60-70% COO: Improve operational excellence reduction of total logistics costs; up to 10% reduction of total manufacturing costs 10-15% CFO: Rapid, accurate decisions reduction of time spent on period end close; 25-30% reduction of risk and compliance costs40-50% Traditional Business Models Best Run Business Models Mass market products Equipment manufacturing Disconnected intermediaries OEM Simple efficiency Point to point Reactive processes & systems Personalized ‘smart’ products & services Service-driven Consumer direct/ connected channel Recognized brand Resiliency Multi-enterprise orchestration Proactive processes & systems
  4. 4. 4PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Integration platform and process management tools for BPM are some of the most used tools for SAP S/4HANA migration SAP provides SAP Cloud Platform Integration Suite as the integration platform for SAP S/4HANA and SAP Intelligent Business Process Management for process management tools and BPM. SAPinsider: SAP S/4HANA Migration Benchmark Report Popular technologies and migration tools 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% SAP Readiness Check SAP ERP Integration Platform SAP BSR ETL Tools Process Management Tools for BPM Data Cleansing Tools Currently using or have used Implementing Evaluating Source: SAPinsider, SAP S/4HANA Migration Benchmark Report, February 2020
  5. 5. 5PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Opportunities to future-proof business critical processes Understand existing processes Build new business processes Automate manual activities and consistency checks Integrate SAP S/4HANA with SAP and non-SAP apps Monitor SAP S/4HANA processes to optimize and automate SAP Process Mining by Celonis SAP Cloud Platform Integration Suite, SAP Intelligent Business Process Management, SAP Process Orchestration SAP Cloud Platform Business Rules, SAP Cloud Platform Workflow SAP Intelligent Robotic Process Automation SAP Cloud Platform Process Visibility
  6. 6. 6PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Streamline, optimize, and automate SAP S/4HANA processes Increase automation. Decrease manual and repetitive tasks. Integrate Automate MonitorBuild • Integrate EDI documents to backend applications • Integrate SAP S/4HANA with SAP and non-SAP apps • Integrate, optimize, and automate business processes • Leverage prebuilt integration content and connectors • Automate manual entries, reconciliations and consistency checks • Automate duplicate entry removals • Monitor SAP S/4HANA processes to optimize and automate systems • Monitor process execution status against KPIs • Track process performance to remediate issues and improve process governance • Understand current status of the existing processes • Identify and prioritize opportunities for automation and improvement • Benchmark process performance before and after project • Automate processes using workflow and decision management • Streamline process creation using predefined content • Flexibly modify live processes without implementation project Understand SAP Process Mining by Celonis SAP Intelligent Robotic Process Automation SAP Cloud Platform Integration Suite SAP Intelligent Business Process Management SAP Process Orchestration SAP Cloud Platform Process Visibility SAP Cloud Platform Workflow SAP Cloud Platform Business Rules
  7. 7. 7PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Integrate and automate business processes with SAP Cloud Platform SAP Cloud Platform Integration Suite and SAP Intelligent Business Process Management SAP Cloud Platform Integration Suite Integrate SAP S/4HANA with SAP and third-party applications SAP Intelligent Business Process Management Automate, modify, and extend SAP S/4HANA business processes SAP Cloud Platform Business Rules SAP Cloud Platform Workflow SAP Intelligent Robotic Process Automation SAP Cloud Platform Process Visibility Automate process step Add new process step Modify Automate Extend SAP S/4HANA Modify process step SAP C/4HANA Digital Compliance Non-SAP Apps SAP Apps Business to Business (B2B) SAP Cloud Platform Integration SAP Cloud Platform API Management SAP Cloud Platform Integration Advisor SAP Cloud Platform Open Connectors SAP Cloud Platform Enterprise Messaging
  8. 8. 8PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Process Mining by Celonis, cloud edition • Deliver data-driven insights into business processes • Identify process weaknesses and improve compliance through remediation of noncompliant processes • Data-based assessment of as-is processes • Identification of process bottlenecks for continuous process improvement Understand existing processes, identify bottlenecks, and manual tasks Get unprecedented visibility, increase efficiency, and improve compliance Analysis dashboard illustrates process variants
  9. 9. 9PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Cloud Platform Integration Suite • Cloud solution for cloud and hybrid integration scenarios • Seamlessly integrate anything, anywhere (A2A/B2B/B2G) in real time • Capabilities: Process integration, API management, ETL data integration, and real-time event messaging SAP Process Orchestration • On-premise solution for on-premise and hybrid integration scenarios • SAP Business Process Management, SAP Business Rules Management, and SAP Process Integration on a single platform • Prebuilt content for business-to-business communications, including EDI protocols and message standards Integrate SAP S/4HANA with SAP and non-SAP apps Accelerate and simplify end-to-end integration Deployed integration content view and process model view in SAP Process Orchestration SAP Cloud Platform Integration: Message monitoring SAP provides a comprehensive set of integration tools for cloud, hybrid and on-premise architectures supporting major integration protocols, pre-built B2B content and an open connectors architecture.
  10. 10. 10PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP S/4HANA integration patterns with SAP Cloud Platform Integration Suite Lead management Segmentation and campaign management Omni-channel order management Trial to subscription Create or maintain suppliers Prepare purchase order Receive goods from supplier Enable payment Payroll integration Benefits & compensation Recruiting & onboarding Time management Travel to expense External payments system integration Treasury workstation payment integration Issue detection to problem identification Develop solution to resolution Return to replace Closed loop feedback eDocuments eVAT/Invoice Payroll Third-party warehouse integration Manufacturing Execution System(MES) integration Lead to Cash Source to Pay Hire to Retire Issue to Resolution Payment Integration Digital Compliance, Business to Business (B2B) Plan to Production 1.4K+ Prebuilt Integrations Fully Maintained by SAP 32 Prebuilt Events 10x Savings 5x Faster Execution
  11. 11. 11PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Pre-built SAP S/4HANA integrations with SAP and third-party applications Lead to Cash Source to Pay Hire to Retire Issue to Resolution Payment Integration Digital Compliance, Business to Business (B2B) Plan to Production 1.4K+ Prebuilt Integrations Fully Maintained by SAP 32 Prebuilt Events 10x Savings 5x Faster Execution SAP C/4HANA SAP C/4HANA
  12. 12. 12PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Optimize and automate live business processes with SAP Intelligent Business Process Management Process Experiences* Qualtrics integration of sentiments on product, brand, customer, and employee experience to live processes Process Flexibility* Configuration of process variants for LoB experts, process extensions, decisions, and responsibilities Process Intelligence SAP Cloud Platform Process Visibility integrated with SAP Cloud for Analytics and SAP Process Mining by Celonis, cloud edition Conversational User Experience Process Intelligence assistance with SAP CoPilot Machine Learning identifies hidden patterns in knowledge intensive processes and learns from the data without being explicitly programmed Intelligent Automation Integrated offering of SAP Cloud Platform Workflow to automate structured processes with SAP Intelligent Robotic Process Automation to run repetitive, unstructured, and user interface-focused tasks Automation of decisions with SAP Cloud Platform Business Rules Process Intelligence Process documentation from enterprise architecture to value and process flows Implementation blueprints Digital Experience Manage tasks centrally in Portal, Central Fiori Launchpad, Mobile BPMLife Processes Manage Workflows & Decisions Workflow & RPA Inbox Process Visibility SAP Conversational AI / CoPilot Decision Management
  13. 13. 13PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Cloud Platform Business Rules • Empower users to manage business logic independently from application development • Create application specific business vocabulary independent of the runtime container • Integrate rules as a service into your applications using the REST API SAP Cloud Platform Workflow • Rapidly build and modify workflow applications with web-based tooling • Create and adapt value-adding processes in your company • Increase efficiency and transparency • Users can manage their workflow tasks using the My Inbox Fiori application Build new business processes Rapidly create workflow applications with business logic Build workflow using SAP Cloud Platform Workflow Design decision table using SAP Cloud Platform Business Rules
  14. 14. 14PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Intelligent RPA studio for bot development Reduce automation time with 70+ free prebuilt SAP S/4HANA best practice bots Simplify UI integration with dedicated connectors to SAP Fiori and SAP GUI Automate data collection with SAP and third-party applications to feed SAP Digital Boardroom Accelerate bot development with best-in-class integration with SAP applications Automate manual activities and consistency checks Purpose-built automation for SAP applications
  15. 15. 15PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Intelligent Robotic Process Automation Store to access prebuilt bots Increase productivity and quality with reusable components Maximize performance with high-speed robotic processing Get started quickly with SAP Cloud Platform Enterprise Agreement Use ready-to-deploy bots from the SAP Intelligent Robotic Process Automation Store Automate manual activities and consistency checks Faster time to value with automation
  16. 16. 16PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Intelligent RPA dashboard for monitoring the execution Automate any business process with or without human intervention using attended and unattended bots Automate processes with unstructured information using embedded AI and intelligent services Integrate seamlessly with Microsoft Office components and files such as Excel, Word, and Outlook Increase developer efficiency with complete set of development, debugging, and monitoring tools Automate manual activities and consistency checks Complete capabilities to automate any process
  17. 17. 17PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Design, run, orchestrate, and monitor SAP and non-SAP applications SAP Applications Non-SAP Applications Third-party tools Legacy applications Web applications Internet portals SAP Intelligent RPA Integration via UIs and APIs. Servers and desktops. Design with Studio Orchestrate and Monitor with Cloud Factory Run with Agents
  18. 18. 18PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP S/4HANA automation use case: Physical inventory count Updates are manually executed based on physical inventory documents generated in SAP S/4HANA Create physical inventory document Create physical inventory count templates for each document Conduct physical inventory count Post inventory updates into SAP S/4HANA Updated inventory status is reflected Physical inventory count – Generate count list SAP Intelligent RPA Bot 49R Physical inventory count – Upload count list SAP Intelligent RPA Bot 4A8 Replace manual steps with:
  19. 19. 19PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ 7 key reasons to choose SAP Intelligent RPA to automate SAP S/4HANA processes Best-in-class integration with SAP applications Pre-defined bots Reusable components Comprehensive bot development tools Fully attended and unattended RPA capabilities Flexible pricing using SAP Cloud Platform Enterprise Agreement Embedded AI and machine learning
  20. 20. 20PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Cloud Platform Process Visibility • Clear and concise visibility into your internal process performance in relation to stated KPIs • Easily identify and isolate process bottlenecks to achieve business objectives • Benefit from quick and simple action in resolving process related issues • Works with on-premise, cloud, and SAP and non-SAP Monitor SAP S/4HANA processes to optimize and automate Gain real-time visibility into processes for better, faster decision making, and more agile business operations SAP Cloud Platform, Process Visibility: Lead to Cash process
  21. 21. 21PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Driving energizing business processes with SAP Process Mining Software by Celonis Company LANXESS AG Headquarters Cologne, Germany Industry Chemicals Products and Services Plastics, intermediates, and specialty chemicals Employees 16,200 (2016) Revenue €7.9 billion (2016) Web Site lanxess.com Partner Enowa AG enowa.ag (German) Objectives • Make process analysis faster. more accurate. and repeatable • Identity and eliminate bottlenecks in business processes • Continuously improve key business processes and support template management for the underlying key applications • Track the sustainability of implemented improvement measures Why SAP • Ability to analyze as-is processes based on huge amounts of data from production systems • Capacity to investigate issues from multiple directions based on highly detailed data and drill-down reporting • Strong visual support for analyzing as-is processes and tracking conformance with to-be processes • Identification of outlier processes through process event data Accelerated Setup of process analysis Improved Data quality and consistency Faster Cash flow Resolution • Formed a small team of business and IT experts from LANXESS, Celonis, and Enowa to conduct an operational excellence initiative • Conducted a proof of concept for SAP Process Mining by Celonis • Uploaded data from the source system • Organized a 4-day training for database experts Benefits • Fast and accurate analysis of as-is processes • Reviews and continuous improvement of process performance indicators • More accurate planning Large organizations have invested millions of euros in ERP systems. SAP Process Mining by Celonis provides visibility into as-is processes based on actual transactional data. This visibility helps us drive continuous process improvements to accelerate the return on this investment.” Heiner Homberg. Head or Marketing and Sales Solutions. LANXESS Deutschland GmbH
  22. 22. 22PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Integrate business processes and streamline collection and analysis of data to improve oil well operations Company Murphy Oil Corporation Headquarters El Dorado, AK Industry Oil & Gas Products and Services Exploration, production, and sale of petroleum and natural gas Employees 1,294 (2016) Revenue $1.809 billion (2016) Web Site murphyoilcorp.com Objectives • Create a one-stop platform to capture data from multiple business processes, allow real-time data processing, and enable administrative teams to proactively monitor resources and assign tasks swiftly Why SAP • With SAP Cloud Platform, the company created a mechanism which allows better management of people, processes, and ultimately improves oil production rates • The new platform ensures intelligent data management smart allocation of resources, improved safety conditions of staff, and a seamless flow of processes 15+ Disparate systems integrated 15% Productivity increase 10 weeks Roll-out ROI Realized in less than 1 year Resolution • The SAP Cloud Platform integration, combined with features such as offline capability and ease of use across multiple devices, automated downtime capture in production, and smart predictive analytics added visibility and ensured seamless flow of operations Benefits • 10 weeks roll-out • Integrated 15+ disparate systems • ROI realized in <1 year • 15% productivity increase It’s super-exciting in terms of different technologies we are using in SAP Cloud Platform. It has truly solved a business problem.” Rajesh Satewar, Director, SAP and Enterprise Applications Source: SAP Innovation Awards 2019 entry
  23. 23. 23PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Managing capital expenditures with SAP S/4HANA and SAP Cloud Platform Company Delivery Hero Headquarters Berlin, Germany Industry Online Products and Services Online food and beverage ordering and delivery Employees 6,000+ Revenue €792 million (2018) Web Site deliveryhero.com Objectives • Automate the capital approval process to enable the effective and quick deployment of capital to support many development projects. These projects drive the company’s growth. Why SAP • Leadership in enterprise-grade ERP • Best-practice-based solutions that support both stability and innovation • Scalability of processes with SAP S/4HANA and SAP Cloud Platform • Flexibility to extend current business applications while keeping the digital core intact 30 More business cases approved every month for faster growth globally 2 days For approvals, down from 20+ days Faster Response to new consumer requests After: Value-Driven Results • Thorough standardization of core processes to increase efficiency and flexibility • Tighter approval processes for capitalization requests to add value quickly • Faster response to new consumer requests to raise satisfaction • Augmentation of existing procurement processes in SAP Ariba solutions Now, a background of highly automated and intricately connected business processes lets us offer our internal customers an award-winning user experience. Johannes Langguth, Senior Director of Finance Systems, Delivery Hero
  24. 24. 24PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Acea Ato 2: Gaining transparent claims processing with SAP Process Mining and SAP Operational Process Intelligence Company Acea Ato 2 SpA Headquarters Rome Industry Utilities Products and Services Production, sale, and distribution of water and water services Employees 1,428 Revenue €503.9 million Web Site aceaato2.it (Italian) Objectives Ÿ Improve visibility of potential issues and inefficiencies in the claims process on an aggregated and detailed transactional level Ÿ Comply with authority regulations with regards to maximum allowed lead time to process claims Why SAP Ÿ Intelligent business operations bundle from SAP to answer company’s need for complex process orchestration and monitoring Ÿ SAP Process Mining by Celonis to uncover process deviations and hidden inefficiencies Ÿ Tight integration with the installed SAP ERP and SAP Customer Relationship Management applications >20,000 Claims processed per year 100% Process transparency Faster Processing of claims Watch the Customer Video! Resolution Ÿ Defined 10 key performance indicators (KPIs) related to the claims process, including revenues potentially at risk related to a claim, claims process cycle time, percentage of claims that are a risk when not completed on time, average processing time, and lead time between the four major steps within the claims process Ÿ Established near-real-time monitoring of KPIs with SAP Operational Process Intelligence Ÿ Detected violations and inefficiencies in the as-is claims process through SAP Process Mining by Celonis Benefits Ÿ Faster processing of claims and better task prioritization Ÿ Better detection of bottlenecks in the claims process Ÿ Improved customer satisfaction The intelligent business operations bundle from SAP in combination with SAP Process Mining by Celonis is extremely powerful. We now have full end-to-end process visibility, for example, in our claims process. This helps us to optimize our processes continuously and ensure that we meet our target KPIs.” Paolo Falconi, Customer Care Director, Acea Ato 2 SpA
  25. 25. 25PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Simplify and improve reliability of processes to enable faster customer onboarding and increase agent efficiency Company BNP Paribas Headquarters Paris, France Industry Financial Services Products and Services Banking and insurance Employees 202,500+ (2018) Revenue €42 billion Web Site hellobank.com Objectives • Simplify complex onboarding process involving KYC controls, validations in external systems, and administration steps in the central back office information systems Why SAP • Contextor from SAP enabled the company to quickly automate and integrate two major processes involving 12+ applications and 30+ manual steps 80% Reduction in handling time (from 25 mins to less than 5 mins) 6 weeks Time to market 1 week Operational deployment Higher Customer satisfaction Resolution • Created application assistants to automate all KYC control tasks and systemize checks • Wizards launch many third-party cloud applications to provide a comprehensive report on the subscriber’s eligibility • Real-time contextual banner (dynamic panel) on workstations enabled quick appropriation and live assistance through next best action guidance Benefits • Wizards support 200+ operators by offering the right decisions, while eliminating redundant tasks and reducing execution errors • Fast integration of diverse technologies like 3270, Web, Windows client - without touching the business applications • Major reduction in the average handling time for subscriber KYC and account activations
  26. 26. 26PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Automate business workflows to boost efficiency and enable focus on fulfilling strategic goals with SAP Intelligent RPA Company REHAU Polymer China Co. Ltd Headquarters Taicang, China Industry Mill Products Products and Services Windows & doors, Mechanical & plumbing, Gaskets & profiles, Millwork & cabinetry, Automotive & mobility Employees 450+ Revenue $99.75 million US (2018) Web Site rehau.com Objectives • Automate business workflows to increase efficiency and enable employees to focus on fulfilling strategic goals Why SAP • SAP Intelligent Robotics Process Automation (SAP Intelligent RPA) automates use cases that required significant manual intervention and redundant work 10 minutes Reduction in financial accounting document handling time (from 4 days to 10 minutes) 2 minutes Reduction in order closing time (from 1 day to 2 minutes) 1,000 Financial accounting documents uploaded automatically Greater Opportunities for innovation and strategic accomplishments Resolution • Upload 1,000 financial accounting documents automatically • Created a bot that automatically processes 3,000 production orders to be technically completed, and another 3,000 to be closed and deleted • Process 500 orders per batch for improved order closing Benefits • Significant time savings and reduction in human error • Automating financial accounting documents transformed four days of work into a 10-minute task • Improvements in order closing transformed an entire day’s work for one employee into a two-minute task for a bot We used SAP Intelligent RPA to automate use cases that required significant manual intervention and redundant work. This saves us time and cuts down on human error, and our employees are spending more time on innovative work.” Chengo Yu, CIO, Asia Pacific Region, REHAU Polymer China Co. Ltd
  27. 27. 27PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Deliver great customer service and maximize business value with SAP Intelligent RPA with SAP Cloud Platform Company Villeroy & Boch Group Headquarters Metlach, Germany Industry Consumer Products Products and Services Bath & wellness Tabletop & decor Tiles Employees 7,500 Revenue €853 million Web Site villeroyboch-group.com Objectives • Free customer service, finance, and purchasing staff from mundane tasks to focus on higher priority activities Why SAP • Automate routine tasks with bots while ensuring tight process integration with SAP ERP and productivity solutions Bots Transform work for customer service, finance, and purchasing staff by taking care of frequently-occurring, time-consuming tasks Improved Customer service and time spent on strategic priorities Increased Automation of more complex tasks Simplified Integration with SAP ERP and productivity applications Resolution • Created “attended” bots (under staff supervision) that complete simple, frequently occurring tasks such as responding to standard email inquiries and making general ledger postings • Evolving the bots to trigger tasks autonomously and leverage SAP Leonardo AI Business Services such as Document Classification and Document Information Extraction for automation of more complex tasks Benefits • Enable customer service staff to spend more time assisting wholesale customers with non-routine inquiries • Freed up finance and purchasing staff to focus on strategic tasks Although we’re just at the beginning of our journey with SAP Intelligent Robotic Process Automation, we are already realizing its potential to help us work more efficiently, serve customers better, and gain competitive advantage.” Dr. Daniel Neuhauser, Head of ERP Core Solutions, Villeroy & Boch Group
  28. 28. 28PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Accelerate end-to-end master data processes with SAP Business Process Management Company Coca-Cola Hellenic Bottling Company Headquarters Zug, Switzerland Industry Consumer Products Products and Services Bottled and canned soft drinks and carbonated water Employees 33.000 Revenue US$7 billion Web Site coca-colahellenic.com Partner ROIABLE roiable.com Objectives • Standardize key business processes - vendor. customer. and material - and roll them out lo 28 countries • Eliminate master data inconsistencies and speed up master record creation • Introduce real-time reporting that shows the location of the current process. current processor. estimated time to completion, and if the process is included in the service-level agreement Why SAP • Highly customizable solution that allows easier rollouts with no additional development effort • Configurable user interfaces with various layouts and support for more than 150 fields and tables 0 Lines of code written after production software went live 100% Error-free master data records 50% Faster processing of master data requests Resolution • Implemented strict service-level agreements for each step of the workflow • Introduced SAP Business Process Management (SAP BPM), including the Persistence Manager rapid-deployment solution from ROIABLE • Used complex business-rule decision tables to add flexibility to the solution Benefits • Rollouts completed with no line of code written after the go- live event in the first country of rollout • Validations and derivations built in to process workflows • Faster processing of master data requests SAP BPM provides us with fully automated functionality to create and control an integrated cross-system process for data collection and maintenance of numerous master data objects. This has eliminated all need for manual effort.” Antonia Tacheva, Data Automation Team Leader, Coca-Cola Hellenic Bottling Company
  29. 29. 29PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Taking the work out of financial reconciliation with process automation and machine learning Company Döhler GmbH Headquarters Darmstadt, Germany Industry Food & Beverage Products and Services Producer and marketer of technology based natural ingredients, ingredient systems, and solutions Employees 6,000+ Revenue 1.55 billion (2016) Web Site doehler.com 20% Increase in the number of automated financial postings 4 weeks Go live with the automated solution Faster Reconciliation of financial transactions Users in accounts receivable really like SAP Cash Application. It saves them time that can be spent on non-administrative tasks such as following up on unpaid invoices. And it is an important milestone in our journey to digitally transform the finance function.” Harald Muley, Head of Corporate Functions IT, Döhler GmbH Döhler went live with SAP® Cash Application software running on SAP Cloud Platform in just four weeks using the SAP Early Adopter Care program and the SAP Cloud Platform Integration service. Now the company benefits from: • Automated processing of roughly 3,000 postings per month – with the number of automated postings increasing as new company codes are incorporated • A fast and accurate end-to-end reconciliation process – in a matter of minutes the accounts receivable team can pull items from SAP S/4HANA®, run them through SAP Cash Application, and repost to the ERP system • Simple configuration to manage automation • A continuous calibration of the algorithm, thanks to retraining the model with new data from SAP S/4HANA every three months • More time for value-added tasks
  30. 30. 30PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ AkzoNobel saved many millions of euros through efficiency improvements identified during a proof of concept project Company AkzoNobel N.V. Headquarters Amsterdam, Netherlands Industry Chemicals Employees 46,000 Revenue €14.2 Featured Solutions and Services SAP Process Mining by Celonis and SAP Digital Business Services We expect that SAP Process Mining by Celonis will be at the core of many of the changes we make to hit our operational efficiency targets for 2020. The solution will be instrumental in 20% to 30% of our savings achieved as part of the overall transformation.” Robert Bradford, Senior Vice President of Global Business Services Operations, Akzo Nobel N.V. AkzoNobel N.V. is a major player in the paints and coating sector with 79 global brands. However, with multiple business units across more than 80 countries, business processes were not as consistent or streamlined as they could be. The company wanted to pinpoint and resolve inefficiencies by identifying best practices to be implemented across all business units and understanding where to focus efforts to improve processes. With SAP Process Mining by Celonis and SAP Digital Business Services, AkzoNobel was able to: • Visualize how processes are actually executed to understand what is really going on • Measure process performance more precisely across multiple ERP systems and different areas of the business • Detect all variants and deviations from the intended process design • Quickly drill down to investigate deviations, identify root causes of inefficiencies, and understand why certain processes didn’t work as desired • Accelerate order-to-cash and procure-to-pay activities to provide better service to customers and suppliers • Spend significantly less time gathering and analyzing process data, freeing up performance optimization managers to focus on process improvement initiative
  31. 31. 31PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP solutions for proven automation and process optimization success Move to SAP S/4HANA with greater ease, speed, and cost-efficiency SAP integration and process optimization • Deliver rapid ROI and impact in weeks • Only PaaS with end-to-end integration and process optimization technology • 1,400+ prebuilt integrations to connect SAP and non-SAP applications, plus 175+ Open Connectors to non-SAP systems • Portfolio of data integration, IOT, and user-based integration technologies • Machine learning and citizen developer-based capabilities to support implementation, iteration, and ongoing operations • Public cloud-based technology minimizes integration management needs • 10,000+ SAP Process Integration customers, 9,000+ SAP Cloud Platform Integration customers, and 1,300+ partners globally SAP process mining, automation, and visualization • SAP Process Mining by Celonis, cloud edition: 80+ consulting and implementation partners and 220+ enterprise platform implementations • SAP Intelligent Robotic Process Automation: • Both attended and unattended modes of automation • Built with JavaScript + Extensible Framework and low memory footprint • Robust scripting language, graphical design, remote diagnosis • SAP S/4HANA embedded RPA • Services package: Handhold, adapt, and hypercare • Fast time-to-value through prebuilt connectors for key SAP applications and prebuilt content and analytics configurations for 50+ key SAP S/4HANA processes
  32. 32. 32PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Simplify and accelerate your cloud journey to SAP S/4HANA on Microsoft Azure and deliver continuous innovation with SAP and Microsoft. Embrace initiative Simplify Move with confidence to SAP S/4HANA on Microsoft Azure, leveraging a consistent approach that reduces complexity and mitigates risk. Accelerate Become an agile, efficient, digital enterprise on Microsoft Azure, with a cloud platform optimized for SAP, leveraging shared industry-leading best practices and specialist expertise. Innovate Transform and evolve your business with continuous innovation from SAP and Microsoft to create new opportunities and drive growth.
  33. 33. 33PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Market Approved Journeys Jointly created roadmap for SAP S/4HANA and other SAP solutions, by industry Leveraging specialist expertise and best practices Optimized Platform Foundational services delivering continuous innovation on SAP Cloud Platform Integration and extension of SAP solutions and third-party applications, running on Microsoft Azure Cloud Embrace Engagement and Services A catalyst and actionable plan Assessment and discovery bringing together the customer, SAP, Microsoft Azure, and System Integrators, along with a services plan for a successful lift and shift to the intelligent enterprise Reference Architecture Jointly developed technical blueprint Incorporates the required SAP and Microsoft Azure technologies to run the customer’s applications SAP Microsoft alliance: Foundations, investments, and services
  34. 34. 34PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Optimize and automate processes. Transform your business. Intelligent Enterprise Understand processes to pinpoint inefficiencies and identify opportunities to improve Accelerate end-to-end integration with out-of-the-box integrations and connectors Reduce cost and increase accuracy by automating repetitive manual tasks Gain complete visibility and improve agility by monitoring and adapting processes continuously
  35. 35. 35PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Visit sap.com/btp Get started Set up an assessment workshop by contacting your SAP Account Executive Build a reference architecture to transform your company to an Intelligent Enterprise Create an implementation roadmap to achieve your Intelligent Enterprise goals
  36. 36. Saiprashanth Reddy Venumbaka Senior Director SAP Platform & Technology Product Marketing saiprashanth.venumbaka@sap.com Thank you. Bala Ram Global VP, Platform & Industry Sales Programs SAP Platform & Data Management Sales bala.ram@sap.com
  37. 37. Additional Information
  38. 38. 38PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP process excellence: Transparency, automation, operational insights Diagnose 1 2 3 4 Design Implement Monitor 5 Adjust SAP User Experience Management by Knoa Front-end process discovery SAP Cloud Platform Integration Suite, SAP Process Orchestration SAP Intelligent Robotic Process Automation, SAP Intelligent Business Process Management, SAP Conversational AI, SAP Machine Learning Foundation Business process designer and documentation SAP PowerDesigner SAP Process Mining by Celonis Back-end process discovery Process monitoring SAP Cloud Platform, Process Visibility Process integration Process automation Business Models DataPeople
  39. 39. 39PUBLIC© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ Step 2: Automate repetitive manual processes aligned with your strategy SAP Intelligent Robotic Process Automation enables automation of human processes and tasks, increasing accuracy and freeing up employees to do more meaningful work. Step 1: Understand and standardize your processes Robust and standardized processes are ready for RPA. SAP Process Mining by Celonis enables standardization of non-standardized processes. Pave the way for automation with standardized processes
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