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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OBJECTIVE  ,[object Object]
Agenda  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
US ARMY ENTERPRISE BRAND MANAGEMENT  ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],US ARMY ENTERPRISE BRAND MANAGEMENT
US ARMY BRAND ENTERPRISE MANAGEMENT  ,[object Object],[object Object]
PERCEPTUAL MAP AMONG 16-24 YEAR OLDS  Physical (Combat likely, Dangerous) Ordinary, For Average Person For better educated and good for women Elite and high standards Top three box ratings on an 11 point scale, where 10 = “Describes this service very well” and 0 = “Doesn’t describe this service at all
PERCEPTUAL MAPS—2008 FULL MAP AMONG 16-24 YEAR-OLDS  Top three box ratings on an 11 point scale, where 10 = “Describes this service very well” and 0 = “Doesn’t describe this service at all For better educated and good for women Ordinary, For Average Person Physical (Combat likely, Dangerous) Elite and high standards I could succeed there  Trained by real leaders Never accept defeat Will never leave fallen comrade Qualities for success in life  Builds personal strength Will never quit Military tasks drills Honor, loyalty, courage Strongest in the world Well-respected Technology Training Better job once I get out Offers interesting work Builds real leaders Send me to exciting places Ordinary Requires the most discipline Go where the real action is Requires courage bravery Feared as a fighting force Most dangerous jobs Good for women Has very high standards Low skill For an average person For the average person Elite Requires teamwork Always places mission first Requires being mentally tough Requires being physically tough I'd become a real expert in my field  Best represents the US military Last resort Offers the most job specialties Likely to end up in combat Treats women fairly Treats minorities fairly Widest choice of roles Peace-keeping role Feels like a 'place' for me Occupational opportunities Educational opportunities Air Force Marines Army Navy
[object Object],A/B/C/D/E = Statistically significant at the 95% confidence level  Base size: N = Approx 750 per quarter Q.17:  And now thinking about the four major services, that is the (read list), if you were to join the military, which service would be your first choice? Past Year Q1'09 Q1'10 Q3'10 Q4'10 Q1'11 A B C D E % % % % % Army 18 17 20 22 B 21 Air Force 35 34 35 35 33 Marines 23 26 24 22 23 Navy 20 20 17 19 19
[object Object]
US ARMY BRAND MANAGEMENT  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
US ARMY BRAND MANAGEMENT  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
US ARMY BRAND MANAGEMENT  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
LOGOS /TAGLINES/SLOGANS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TAGLINES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
US ARMY BRAND MANAGEMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BRAND EQUITY: THE VALUE OF A BRAND ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Source: Millward Brown Optimor’s BrandZ Top100 Most Valuable Global Brands, 2010 report
US ARMY POSITIONING STATEMENT  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],US Army’s Strategic Positioning Statement:
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],US ARMY TAGLINE: “ARMY STRONG”
PINNACLE
INSERT ARMY STRONG VISUAL W/ CORRECT LOGO TREATMENT AND TAGLINE PREFERABLY NON-RECRUTING
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ ARMY STRONG”
MOVING TOWARD AN ENTERPRISE BRAND
BLUF ,[object Object],[object Object]
MARCHING ORDERS Army Outcomes An All-Volunteer Force of High Quality Soldiers, Civilians and Leaders Army Imperative Sustain the Army’s Soldiers, Families and Civilians Overarching Requirement Effectively and Efficiently Allocate and Use Resources to Build the Best Possible Force Campaign Objectives Man the Army & Preserve the All-Volunteer Force Goal The Army is seen as a valued, organization that Americans support, recommend and want to be a part of (consider joining) Objective Within three to five years create a successful Enterprise Brand Strategy Build Army Brand Equity, utilizing the results of the Brand Assessment study to create a bona fide Enterprise Brand Architecture (and messaging platform) Rationale A successful, Enterprise Army Brand allows the Army to achieve its goals with fewer resources. (Time, People, Money) Army Campaign Plan Strategic Marketing Plan
GREAT BRAND ARCHITECTURE BUILDS EQUITY AND MEANING IN THE ENTERPRISE BRAND Products Brands Time Brand Equity Sub-brands Build and draw equity
A BRANDING SPECTRUM House of Brands Highly consistent Highly differentiated Branded House Endorser Brands Highly consistent Hybrid Brands 1, 3, 5, 7
BRANDED HOUSE EXAMPLE: GE Businesses Business Units Corporate Brand/Enterprise Brand GE Commercial Finance GE Industrial GE Infrastructure GE Money GE Healthcare
ENTERPRISE BRANDS HAVE GREATER VALUE, TRUST, CONFIDENCE, EXPECTATION/GROWTH
CREATING THE ARMY ENTERPRISE BRAND
WHY THIS APPROACH –  WHY NOW! ,[object Object],[object Object]
ECONOMIC AND PROPENSITY ESTIMATES (ENVIRONMENTAL FACTORS) In this window, there is a potential to notice the effects of the economy (contract mission failure; EP or enrollment reductions in this window Step-1 Step-2 Step-3    Propensity Steps  Step-4b Step-4a 12% 10% ,[object Object],[object Object],[object Object],[object Object],Sustained contract mission failure (  ) & shrinking FSTP precede accession mission failure ,[object Object],[object Object],Mission  Failure Mission  Failure Mission  Failure 1 2
TRANSLATED INTO ARMY VALUE,  AN ENTERPRISE BRAND WILL… ,[object Object],[object Object],[object Object],[object Object],Helps sustain the All Volunteer Force
BRAND KEYS SPECIFICATIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BRAND KEYS MODEL FUSING Emotional   Psychological  Jungian-based Personification Questionnaire Rational   Category  Attributes, Benefits  & Values Factor Analysis  + Regression Analysis + Causal Path Modeling
US ARMY RESEARCH OBJECTIVE Determine if an enterprise-wide brand architecture is viable—one that can be used internally across commands  and externally across constituencies—to inform enterprise wide cohesion, drive positive perceptions and create the foundation for a unique and ownable position for the US Army. © Brand Keys, Inc. 2011
SOLDIERS, FAMILIES AND CIVILIANS 5,223 INTERVIEWS CONDUCTED: 1,719 INTERNAL  3,504 EXTERNAL ,[object Object],External Audience* Pre-Prospects 14-16 year-olds ROTC 1 ST -4 th  year Cadets Influencers Prospects Officer Enlisted Active Enlisted National Guard Army Reserve Active Officer National Guard Army Reserve Professionals Chaplain JAG Army Corp of Engineers AMEDD Caucasian African American Hispanic Other 17-24  year-olds 25-29 year-olds Caucasian African American Hispanic Other Caucasian African American Hispanic Other Parents of Prospects Spouse/ Partner of Prospects Business Community Leaders Coaches Community Advocacy Groups Educators/ Guidance Counselors Religious Leaders Veteran Organizations Veterans Caucasian African American Hispanic Other Caucasian African American Hispanic Other Civilian Internal Audience * In addition, talked to 950 civilians about working in civilian Army capacity  SOLDIER
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ARMY: THE IDEAL MILITARY ORGANIZATION FOCUSED TO TOP-2 DRIVERS 4 Category Drivers Support, Expectations,  and Rewards Belonging and Respect Training for Success Pride and Values Top-2 Drivers Support, Expectations,  and Rewards Belonging and Respect Category Attributes, Benefits and Values 100% Together accounting for 55%-73% of positive decision making
SYNERGY AMONG ABV’ S  WITHIN TOP DRIVERS BY SEGMENT  ,[object Object],[object Object],Internal Audience Officer Enlisted Active Enlisted National Guard Army Reserve Active Officer National Guard Army Reserve Professionals Chaplain JAG Army Corp of Engineers AMEDD ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Civilian SOLDIER ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],External Audience Pre-Prospects 14-16 year-olds ROTC 1 ST -4 th  year Cadets Influencers Prospects 17-24  year-olds 25-29 year-olds Parents of Prospects Spouse/ Partner of Prospects Business Community Leaders Coaches Community Advocacy Groups Educators Religious Leaders Veteran Organizations Veterans Training and experience for post-service life Leadership and multi-dimensional strength Equips me for a successful life SYNERGY AMONG ABV’S WITHIN TOP DRIVERS BY SEGMENT  Part of a special group Something bigger than myself Earns respect Family benefits and support Values and supports education Has high standards Something bigger than myself Earns respect More than combat and war Family benefits and support Values and supports education Has high standards Something bigger than myself Earns respect More than combat and war Family benefits and support Values and supports education Has high standards Something bigger than myself Earns respect More than combat and war Sense of belonging More than combat and war Something bigger than myself Has high standards Family benefits and support Values and supports education Training and experience for post-service life Leadership and multi-dimensional strength Equips me for a successful life Part of a special group Something bigger than myself Earns respect Sense of belonging More than combat and war Something bigger than myself Has high standards Family benefits and support Values and supports education Sense of belonging More than combat and war Something bigger than myself Has high standards Family benefits and support Values and supports education Family benefits and support Values and supports education Has high standards Something bigger than myself Earns respect More than combat and war Sense of belonging More than combat and war Something bigger than myself Has high standards Family benefits and support Values and supports education Sense of belonging More than combat and war Something bigger than myself Has high standards Family benefits and support Values and supports education Family benefits and support Values and supports education Has high standards Something bigger than myself Earns respect More than combat and war Family benefits and support Values and supports education Has high standards Something bigger than myself Earns respect More than combat and war Guidance Counselors Training and experience for post-service life Leadership and multi-dimensional strength Equips me for a successful life Part of a special group Something bigger than myself Earns respect
[object Object],[object Object]
BRAND KEYS RECOMMENDATIONS ,[object Object],[object Object],[object Object],[object Object],[object Object]
MAJOR MILESTONES TODAY Gain alignment development of Enterprise Brand  4-6 months Conduct Enterprise positioning & value proposition research 2-4 months Finalize Enterprise messaging platform Within 8-10 months Go to market strategy for Enterprise Brand
IN SUMMARY ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],THE WAY AHEAD

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Army brand group draft 4 apr11

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  • 8. PERCEPTUAL MAP AMONG 16-24 YEAR OLDS Physical (Combat likely, Dangerous) Ordinary, For Average Person For better educated and good for women Elite and high standards Top three box ratings on an 11 point scale, where 10 = “Describes this service very well” and 0 = “Doesn’t describe this service at all
  • 9. PERCEPTUAL MAPS—2008 FULL MAP AMONG 16-24 YEAR-OLDS Top three box ratings on an 11 point scale, where 10 = “Describes this service very well” and 0 = “Doesn’t describe this service at all For better educated and good for women Ordinary, For Average Person Physical (Combat likely, Dangerous) Elite and high standards I could succeed there Trained by real leaders Never accept defeat Will never leave fallen comrade Qualities for success in life Builds personal strength Will never quit Military tasks drills Honor, loyalty, courage Strongest in the world Well-respected Technology Training Better job once I get out Offers interesting work Builds real leaders Send me to exciting places Ordinary Requires the most discipline Go where the real action is Requires courage bravery Feared as a fighting force Most dangerous jobs Good for women Has very high standards Low skill For an average person For the average person Elite Requires teamwork Always places mission first Requires being mentally tough Requires being physically tough I'd become a real expert in my field Best represents the US military Last resort Offers the most job specialties Likely to end up in combat Treats women fairly Treats minorities fairly Widest choice of roles Peace-keeping role Feels like a 'place' for me Occupational opportunities Educational opportunities Air Force Marines Army Navy
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  • 19. Source: Millward Brown Optimor’s BrandZ Top100 Most Valuable Global Brands, 2010 report
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  • 25. INSERT ARMY STRONG VISUAL W/ CORRECT LOGO TREATMENT AND TAGLINE PREFERABLY NON-RECRUTING
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  • 27. MOVING TOWARD AN ENTERPRISE BRAND
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  • 29. MARCHING ORDERS Army Outcomes An All-Volunteer Force of High Quality Soldiers, Civilians and Leaders Army Imperative Sustain the Army’s Soldiers, Families and Civilians Overarching Requirement Effectively and Efficiently Allocate and Use Resources to Build the Best Possible Force Campaign Objectives Man the Army & Preserve the All-Volunteer Force Goal The Army is seen as a valued, organization that Americans support, recommend and want to be a part of (consider joining) Objective Within three to five years create a successful Enterprise Brand Strategy Build Army Brand Equity, utilizing the results of the Brand Assessment study to create a bona fide Enterprise Brand Architecture (and messaging platform) Rationale A successful, Enterprise Army Brand allows the Army to achieve its goals with fewer resources. (Time, People, Money) Army Campaign Plan Strategic Marketing Plan
  • 30. GREAT BRAND ARCHITECTURE BUILDS EQUITY AND MEANING IN THE ENTERPRISE BRAND Products Brands Time Brand Equity Sub-brands Build and draw equity
  • 31. A BRANDING SPECTRUM House of Brands Highly consistent Highly differentiated Branded House Endorser Brands Highly consistent Hybrid Brands 1, 3, 5, 7
  • 32. BRANDED HOUSE EXAMPLE: GE Businesses Business Units Corporate Brand/Enterprise Brand GE Commercial Finance GE Industrial GE Infrastructure GE Money GE Healthcare
  • 33. ENTERPRISE BRANDS HAVE GREATER VALUE, TRUST, CONFIDENCE, EXPECTATION/GROWTH
  • 34. CREATING THE ARMY ENTERPRISE BRAND
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  • 39. BRAND KEYS MODEL FUSING Emotional Psychological Jungian-based Personification Questionnaire Rational Category Attributes, Benefits & Values Factor Analysis + Regression Analysis + Causal Path Modeling
  • 40. US ARMY RESEARCH OBJECTIVE Determine if an enterprise-wide brand architecture is viable—one that can be used internally across commands and externally across constituencies—to inform enterprise wide cohesion, drive positive perceptions and create the foundation for a unique and ownable position for the US Army. © Brand Keys, Inc. 2011
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  • 47. MAJOR MILESTONES TODAY Gain alignment development of Enterprise Brand 4-6 months Conduct Enterprise positioning & value proposition research 2-4 months Finalize Enterprise messaging platform Within 8-10 months Go to market strategy for Enterprise Brand
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Editor's Notes

  1. Pinnacle is a complete encapsulation of where recruiting needs to go in the 21 st Century. It is not just an extension of team recruiting, a new gadget or gimmick, or a new spin on an old idea. It is the best of all those as well as the best practices of our field force and industry, rolled into one holistic change program.
  2. WINDOW OF OPPORTUNITY IS NOW Previous enlisted mission failures had an environment of below 6% national unemployment (projected for 2016). Focusing our efforts on 2015 gives us time and wiggle room to plan better. Risk of missing contract and accession missions will significantly increase Entering uncharted territory ; recruiting an all-volunteer force during a long-term war with an improving economy Need to develop value propositions for prospects for that 2015 window Need to develop an enterprise advocacy program for that 2015 window Need to watch decreases in walk-in traffic, ROTC college enrollments, FSTP volume, quality contracts Scenarios: Congressional Budget Office projections: unlikely, this is faster than any bull projection Historical Forecast: Looking back at unemployment and other economic factors, the current economic cycle would return to 5% in 120 months (10 years). At the high point (10% unemployment), the 5% would come in 2020. It takes several sustained quarters of 4% GDP growth (4 quarters consecutive of 4% gives you 1M jobs). We currently have a 3.2% GDP but only 1Q. Global insights is very similar to historical projections but it uses 11-diffent leading indicators and in the last 3-years been on par in their estimations.