The document outlines the management plan for Prosperity Bank's Learning Management System (LMS) provided by Blackboard. It details both internal and external operations and processes. Externally, Blackboard handles hosting and provides 24/7 support. Internally, instructional designers and IT staff will launch and manage the LMS, with defined roles and procedures. A task force will customize the LMS, import content, and test the system before its corporate rollout.

1. Design & Layout of
Prosperity Bank LMS

2. Management Plan of the System
Locations of Operations & Processes
The locations of the operations and processes are internal and external.
External operations and processes: Blackboard (LMS Partner)
 Prosperity Bank has entered into a partnership with Blackboard that has
their own operations and processes that are transparent to Prosperity
 Blackboard offers 24-hour support to Prosperity Bank’s LMS
 Blackboard updates will be communicated one (1) week before scheduled
date
 Business need will determine the mode of delivery for, and the location of
training courses.
 Courses offered:
Online
Blended
Face-to-Face

3. The LMS system design and “path of least resistance’
workflows can imply changes to your existing
processes and infrastructure in the following areas:
IT infrastructure
Administrative procedures and policies
Workplace cultural attitudes and ingrained practices
Training paradigms
Management Plan of the System
Processes & Procedures
Source: Berking & Gallagher, 2013, p. 40.

4. Management Plan of the System
External Infrastructure, Service & Support provided by Blackboard, Inc.
“… Aligning People, Process & Technology with Organizational Vision…We developed
and use a strategic approach founded on nine Effective Practice Areas to:
• Measure and analyze capacity and alignment for operations, process and educational
technology
• Deliver a comprehensive educational technology program that can encompass support
through systems
• Shape strategies for evolving and growing your organization’s educational technology
value on investment” (Blackboard, Inc., 2015, para. 3).
Source: Blackboard, Inc., 2015, p. 1.

5. Director of Human
Resources
Director of
Training
IT/LMS Manager
IT/Helpdesk
Associate
IT/Helpdesk
Associate
IT/Helpdesk
Associate
Instructional
Design Manager
Instructional
Designer/Content
Developer
Instructional
Designer/Content
Developer
Graphics/AV
Designer
Graphics/AV
Designer
Facilities/Logistics
Specialist
Management Plan of the System
Internal Infrastructure
Training Project Design Team
 Dedicated Instructional Designer/Content
Developer (Project Manager)
 Dedicated Graphics/AV Designer
 IT/Helpdesk Associate
 Subject Matter Expert(s)
 Key Stakeholders Representing
Organization’s Business Lines
 Legal & Compliance Reviewers
 Communication Team
Ideally, Instructional Designers, SMEs, and
Graphics/AV Designers will remain constant
throughout a training project.

6. Management Plan of the System - Infrastructure
Training Project Design Team’s
Successful Management Criteria
[Project Manager] PM to coordinate every step, role, and responsibility of the project.
Recruit a company executive [Key Stakeholder] to “sponsor” your efforts, and who will go to bat for
you.
Identify liaisons throughout the company who will help communicate and train their fellow co-workers
on the new system.
Listen to your users and make appropriate changes based on their feedback and suggestions.
Get [Communication Team] involved…to push the idea of a new learning system.
Get [Blackboard and Internal] training involved to schedule regular training sessions on the system.
Make sure you have lots of available and relevant content for your users to use.
Think Quality, Risks, Disaster Recovery, Security, Training, Processes, and People
Source: The eLearning Guild, 2006, p. 9-14.

7. Source: Blackboard, Inc., 2015, para. 1.
Management Plan of the System
External Processes & Procedures: Blackboard Support Services

8. ID/CD works with Key
Stakeholder, prepares
project plan: identifying
problem or opportunity,
objectives, instruction, etc.
IT/LMS Manager assign
IT/Helpdesk Associate to
support the technical
needs of project
ID Manager assigns ID/CD
to work on project,
establishing timelines and
milestones
Director of Training and
Key Stakeholders ID
Critical Training Needs &
Skills Gaps
With project approval
ID/CD and SME work
together to create training
modules
Face-to-Face, Online,
Hybrid Piloted.
Evaluated, Revised
& Approved before
Release
Facilities/Logistics
Specialist engaged when
logistical support is
required
Project Plan submitted to
Key Stakeholder & ID
Manager for Review &
Approval
ID/CD & SME review
Graphics/AV design &
recommend any changes
With module(s) complete,
course is assembled &
reviewed by ID Manager
& Director of Training
Course sent to Key
Stakeholder for
approval
Approved courses sent
to the IT/Helpdesk
Associate for inclusion
in the Blackboard LMS
Communication Team
sends information to
employees
Management Plan of the System
Internal Processes & Procedures
Legend
ID/CD = Instructional Designer/Content Developer
SME = Subject Matter Expert
IT = Information Technologist
LMS = Learning Management System
Graphics/AV = Graphics/Audio Visual
Continuous
Process
Improvement
Training Modules
submitted to Legal
and Compliance for
Review, if needed
Concept Meeting
conducted with ID/CD &
SME before sending
modules to Graphics/AV
Designer

9. With the installation of Blackboard several standard roles are created and
available to be assigned to users.
 System Roles: System roles control the administrative privileges
assigned to a user. This enables administrators to share administrative
privileges and functions with other users in Blackboard Learn.
 Course and Organization Roles: Course and organization roles control
access to the content and tools within a course or organization.
 Institution Roles: Institution roles control what brands, tabs, and
modules users see when they log in to Blackboard Learn
 Custom Roles: Administrators can create custom roles by copying an
existing role and editing its properties and privileges. You can also
create a new, blank role and add privileges to it (Blackboard, Inc., 2014,
para. 1 - 4).
 The Privileges Spreadsheet will be used for additional customization of
access included in the roles if needed. (See next slide).
Access Roles in Blackboard

10. Management Plan of the System
Access Rights of the Operational Systems
Role System Course &
Organization
Institution
Director of Training
x x x
Instructional Design Manager
x x
Instructional
Designer/Content Developer
x x
Graphics/AV Designer
x x
IT/LMS Manager
x x x
Facilities/Logistics Manager
x x
IT Associate/Helpdesk
x x

11. Access Rights to Use the System
Rows highlighted in this color indicate "groups" of privileges that must be
selected as one unit. They cannot be selected separately.
Data highlighted in this color indicate a change from the previous service pack.
Rows highlighted in this color indicate an addition since the previous service
pack.Rows highlighted in this color indicate a removal from the current service pack.
Privilege Description
Community
Admin
Course
Admin
Goals
Manager
Add/Edit trusted content with scripts Individuals with this privilege are considered "trusted", meaning they are able
to submit/edit data that will not be filtered. √ √ √
Administrator Panel Must be on to display the System Admin Tab. Provides access to the
System Admin Tab and to the Courses, Software Updates and Tools and
Utilities modules.
√ √ X
Administrator Panel (Building Blocks) > Authentication Adds the Building Block channel and allows the user to select Authentication
and view the Configuration Settings for each Authenication type. X X X
Administrator Panel (Communities) > Brands and Themes >
Customize Login Page
This privilege alone does not display the Community channel and does not
add any additional capabilities to any other channel. Selecting this setting
has no impact on what an individual in a role with this permitted can do.
X X X
Administrator Panel (Users) > Customize User Information Adds the Users channel and the Customize User Information Link. With this
privilege, the user can add or modify User Information Links (Url, Link Title
and Instructions) and make that capability accessible or non accessible to
users. Individuals in this role can determine what User Information fields are
editable and displayed and determine the field Display Name.
X X X
Administrator Panel (Building Blocks) > Data Integration >
Integration Password
Individuals with this privilege can change the data integration password for
Integration Users. The Integration User is a special User account that is used
by Snapshot command line tool and the Data Integration API to process
operations from a client machine using Simple Object Access Protocol
(SOAP).
X X X
Administrator Panel (Security) > SSL Choice Displays the SSL Choice link in the Security channel. This allows an
individual with this privilege to edit or select the tools that require Secure
Socket Layer communitation between the server and client browser. Some
options include turning it on or off system-wide, selecting specific areas,
selecting specific tools, selecting specific Building Block tools, proxy tools,
and webservices if installed.
X X X
Administrator Panel (Building Blocks) > Authentication >
Create Authentication Provider
Individuals with this privilege can create an authentication provider.
Authentication providers are software services that are used to prove the
identity of users or system processes.
X X X
Administrator Panel (Building Blocks) > Authentication > Edit
Authentication Provider
Individuals with this privilege can edit authentication provider properties.
Authentication providers are software services that are used to prove the
identity of users or system processes.
X X X
Administrator Panel (Building Blocks) > Authentication >
Remove Authentication Provider
Individuals with this privilege can remove authentication providers.
Authentication providers are software services that are used to prove the
identity of users or system processes.
X X X
Administrator Panel (Building Blocks) > Authentication > View
Authentications Providers
Individuals with this privilege can view authentication providers properties and
their logs. Authentication are providers software services that are used to
prove the identity of users or system processes.
X X X
Administrator Panel (Building Blocks) > Building Blocks Displays the Building Blocks channel and a link to Building Blocks. Selecting
the linkdisplays access to Basic LTI Tool Providers and allows individuals
with this privilege to manage and register Basic LTI Tool Providers.
X X X
Administrator Panel (Building Blocks) > Building Blocks >
Install and Modify
Displays a link to Building Blocks. Selecting the linkdisplays access to Basic
LTI Tool Providers and allows individuals with this privilege to manage and
register Basic LTI Tool Providers. I saw no difference when enabling this
privilege than what I saw with simply enabling the Building Blocks privilege.
X X X
Administrator Panel (Building Blocks) >
Building Blocks > Installed Tools
Displays links in both the Building Blocks and Software Updates channels.
Selecting the Building Blocks link displays Installed Tools where an individual
in this role can Configure or delete Building Blocks that were included with the
system and Fomd amd Download other Building Blocks. The Basic LTI Tool
Providers link allows individuals to manage and register Basic LTI Tool
Providers. This also populates the Software Updates channel allowing
individuals in this role to view, find and download Building Block updates.
X X X
This table is accurate to the best of our knowledge as of the release of Blackboard Learn April Release 2014.
Outcomes privileges are not included in this table.
√ = default enabled,
X=optional, not enabled by default,
n/a = not available for the role.

12. The IT/LMS Manager in partnership with the Director of
Training will follow the process below to launch the
Blackboard LMS:
 Get To Know The System In and Out
 Establish An LMS Task Force
 Prepare for Integration and Customization
 Compile Content
 Check, Check, and Double Check” (Roth, 2014).
A major advantage of the Blackboard license is their
24/7/365 infrastructure and support baseline ensures
Prosperity Bank can Check, Check, and Double Check its
LMS’ functionality, as depicted on the next slide.
Process to Launch the Blackboard LMS

13. Management Plan of the System
External Processes & Procedures
Core Infrastructure
All Blackboard Managed Hosting Engagement Plans
leverage the same infrastructure and support baseline:
24x7x365 Management
•200+ Full-Time Dedicated Resources
•24x7 Managed Production Environment
•24x7 Network Operations Monitoring
•24x7 Dedicated Client Support Teams
•24x7 Online Aggregate Usage Reporting Tool
•24x7 Anytime Blackboard Application Upgrade
•Data Restores and Archiving
Redundant Core Infrastructure
•State-of-the-art Tier-4 Datacenters1
•Fully Redundant, Fault-Tolerant Conditioned Power2
•Redundant Tier-1 Internet Connections3
•Fully Redundant Internet & Network Equipment
•Highly Available Enterprise Storage Systems4
•Multiple Levels of Data Backups & Off-Site Data
Storage
Security
•24x7 Physical Security at Tier-4 Datacenters
•Enterprise Firewall and Intrusion Protection
•24x7 Network Security Monitoring
•24x7 Security Incident Response Team
Diamond Engagement Plan:
For institutions whose online learning programs are at the core of
their educational mission.
Partnership to manage fast growth and change with the highest
levels of support and strategic planning
Source: Blackboard, Inc., 2015, para. 1 -3.

14.  All of staff of the Instructional Design and Information Management
Department will take training offered by Blackboard on the use and
features of the LMS.
 A LMS Task Force will be formed with representatives from Training
and IT. The members of the Task Force will serve as internal Subject
Matter Experts on the LMS. They will also serve in an advisory capacity
working with Blackboard to make recommendations on new features to
the LMS.
 A plan will be formed to customize the LMS with the branding of
Prosperity Bank and to help ensure a seamless integration.
 All active existing training content will be compiled and organized for
uploading into the Blackboard LMS before the launch.
 Members of the Instructional Design and Information Management
Department will perform tests on the system before it is launched
corporate wide. This will help detect any bugs or defects that need to be
resolved before the launch.
Process to Launch the Blackboard LMS

15. Berking, P. & Gallagher, S. (2013). Choosing a learning management system. Retrieved from
http://www.adlnet.gov/
Blackboard, Inc. (2014, September 1). User Roles and Privileges. Retrieved from
https://help.blackboard.com: https://help.blackboard.com/en-
us/Learn/9.1_2014_04/Administrator/060_Application_Management_and_Support/User_Management/03
0_About_User_Roles_and_Privileges
Blackboard, Inc. (2015). Core infrastructure. Retrieved from
http://www.blackboard.com/platforms/learn/services/managed-hosting-(1)/core-infrastructure.aspx
Blackboard, Inc. (2015). Effective use of educational technology aligning people, process & technology
with organizational vision. Retrieved from http://www.blackboard.com/getdoc/abafd566-483b-4d58-
a106-3e3fd1c428a3/effective-use-of-educational-technology-datasheet_.aspx
Blackboard, Inc. (2015). Managed hosting: Partnering and Best practices to support education strategy.
Retrieved from http://www.blackboard.com/CMSPages/GetFile.aspx?guid=4bb0c867-5a1d-4e3b-b88b-
e49a5f717b96
Roth, J. (2014, December 10). Quick and Easy Steps to Help Launch Your LMS. Retrieved from http://interactyx.com/social-
learning-blog/quick-and-easy-steps-to-help-launch-your-lms/
The eLearning Guild. (2006). 311 Tips on the management of an lms or lcms. Retrieved from
http://www.elearningguild.com/publications/index.cfm?id=3
References