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In my experience, one of the biggest challenges is not knowing where you to be at the end of journey. Has that been your experience as well?How important is it for companies to think about ROI at the beginning of the journey and not just at the end?Do you have any tips or techniques to get buy-in or even find a champion in the Exec team?What about the rest of the team? How do you mine them for their needs, goals and objectives?
Where do companies go wrong in putting a project team in place?What role can a vendor play in helping overcome some of these issues?
What are some of the typical sticking points around integration? Seems like the technical stuff should be old hat by now.
Why stay away from customizations?What are clients’ biggest issues with customization? I think it’s the fact that they end up on the own little software code island.
How important do you think it is to select a solution that will grow with you over time?Are you seeing an increased need for vendors to look outside their org to train customers, partners, suppliers, etc…?What about this social stuff? This seems like a big growth area to me, but many people don’t know where to start. Do you think this should factor into people’s LMS decision matrix?
Planning For Success: How To Avoid The Top Five Causes Of Lms Implementation Failure Cs (2)
Planning for Success<br />Avoiding the Top 5 Reasons for LMS Implementation Failure<br />David Wilkins<br />Executive Director of Product Marketing at Learn.com<br />Claire Schooley<br />Senior Analyst, Forrester Research<br />September 18th, 2009<br />
About Dave<br />2<br />Dave Wilkins<br />Executive Director, Product Marketing<br /><ul><li> National speaker at 40+ conferences
Logistics<br />Please share your thoughts via chat and Twitter @learncom<br />Please ask questions via Twitter – we’re going to shut down the phones<br />Now would be a great time to start asking questions via chat to make sure we address them in the session<br />We’ll also provide an opportunity at the end of each section for you to ask questions<br />
Why this topic, why now?<br />Failure is still an issue<br />“Failure” may not be as visible<br />Less full-on, complete meltdowns<br />Many more ROI or “Failure to Meet Objectives” sort of failures<br />Two audiences<br />Never implemented an LMS before<br />Implemented and are now switching vendors<br />Learning Management Solutions are still incredibly important and relevant to an organization’s learning strategy<br />
Some market data<br />According the HBR, only 10% of employees will seek out training and development on their own. 90% will not.<br />“Over 30% of workers surveyed in a recent SHRM survey of North American Workers cited lack of career development as the most important factorwhen considering moving on to a new employer.”<br />Organizations that invest in 5+ days worth of training show an average increase in revenue of $72,000 per employee.<br />“Lack of retention can cost 150% of salary for middle level employees and almost 400% for specialized employees.”<br />Training investments is the single biggest predictor of future stock price. Nearly 50% of the variation in relative stock market performance can be predicted by training expenditures.<br />
Issue #1: Failing to plan with all constituentsROI, Business Impact, Metrics<br />Know your required functionality and features compiled from all lines of business<br />Examine what you are doing now and identify challenges<br />Write a carefully thought out business plan that makes the case for a LMS and identifies some metrics to measure success<br />
Issue #2: Project team lack competenciesProject Management, Technical Skills, Eye for Design<br />Make sure you have a team with an executive champion that has established a company vision for learning <br />
Issue #4: Stay away from customizationConfigure. . . Configure . . . configure<br />Customizations are costly and make upgrading difficult and expensive<br />Configure business processes whether LMS is deployed as installed or hosted software<br />Expect pushback and plan for change management<br /> HRIT Learning executive quote: “Tell organizations to configure their systems whenever they can. It eliminates headaches and makes for a much smoother operation.” <br />
Issue #5: Walk before you runStart small, but plan big<br />Start with a department implementation in an area where you think you will be successful<br />Let successful users spread the word and act as mentors. <br />Prepare for the implementation<br />Have a sandbox <br />Implement change management<br />Talk about successes; get internal PR involved<br />Add on new modules as you are ready and need expressed<br />Make sure you do evaluate your success with surveys, questionnaires, sales results, compliance up-to-date<br />