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Planning for Success<br />Avoiding the Top 5 Reasons for LMS Implementation Failure<br />David Wilkins<br />Executive Dire...
About Dave<br />2<br />Dave Wilkins<br />Executive Director, Product Marketing<br /><ul><li> National speaker at 40+ confe...
 More than 15 years in the learning space
 Author of 10+ published articles
 Visionary behind Firefly and Knowledge  Exchange</li></ul>Email: david.wilkins@learn.com<br />Twitter: @dwilkinsnh<br />F...
About Claire<br />3<br />Claire Schooley<br />Senior Analyst, Forrester Research<br /><ul><li> A nine-year Forrester analyst
 Advisor on elearning strategy and technology
 Twenty-five years in education and technology
 Worldwide speaker and consultant</li></ul>Email: cschooley@forrester.com<br />Twitter: Schoolcw<br />Facebook, AIM, Linke...
Logistics<br />Please share your thoughts via chat and Twitter @learncom<br />Please ask questions via Twitter – we’re goi...
Why this topic, why now?<br />Failure is still an issue<br />“Failure” may not be as visible<br />Less full-on, complete m...
Some market data<br />According the HBR, only 10% of employees will seek out training and development on their own.  90% w...
Issue #1:  Failing to plan with all constituentsROI, Business Impact, Metrics<br />Know your required functionality and fe...
Questions about Planning<br />
Issue #2:  Project team lack competenciesProject Management, Technical Skills, Eye for Design<br />Make sure you have a te...
Questions about Team Skills<br />
Issue #3:  Integrations are an after thoughtSSO, HRIS, Historical Data Loads<br />The LMS must become the learning system ...
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Planning For Success: How To Avoid The Top Five Causes Of Lms Implementation Failure Cs (2)

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Planning For Success: How To Avoid The Top Five Causes Of Lms Implementation Failure Cs (2)

  1. 1. Planning for Success<br />Avoiding the Top 5 Reasons for LMS Implementation Failure<br />David Wilkins<br />Executive Director of Product Marketing at Learn.com<br />Claire Schooley<br />Senior Analyst, Forrester Research<br />September 18th, 2009<br />
  2. 2. About Dave<br />2<br />Dave Wilkins<br />Executive Director, Product Marketing<br /><ul><li> National speaker at 40+ conferences
  3. 3. More than 15 years in the learning space
  4. 4. Author of 10+ published articles
  5. 5. Visionary behind Firefly and Knowledge Exchange</li></ul>Email: david.wilkins@learn.com<br />Twitter: @dwilkinsnh<br />Facebook, AIM, LinkedIn: dwilkinsnh<br />Blog: http://dwilkinsnh.wordpress.com<br />
  6. 6. About Claire<br />3<br />Claire Schooley<br />Senior Analyst, Forrester Research<br /><ul><li> A nine-year Forrester analyst
  7. 7. Advisor on elearning strategy and technology
  8. 8. Twenty-five years in education and technology
  9. 9. Worldwide speaker and consultant</li></ul>Email: cschooley@forrester.com<br />Twitter: Schoolcw<br />Facebook, AIM, LinkedIn: Claire Schooley<br />Blog: blogs.forrester.com/business_process/claire-schooley/ttp://<br />
  10. 10. Logistics<br />Please share your thoughts via chat and Twitter @learncom<br />Please ask questions via Twitter – we’re going to shut down the phones<br />Now would be a great time to start asking questions via chat to make sure we address them in the session<br />We’ll also provide an opportunity at the end of each section for you to ask questions<br />
  11. 11. Why this topic, why now?<br />Failure is still an issue<br />“Failure” may not be as visible<br />Less full-on, complete meltdowns<br />Many more ROI or “Failure to Meet Objectives” sort of failures<br />Two audiences<br />Never implemented an LMS before<br />Implemented and are now switching vendors<br />Learning Management Solutions are still incredibly important and relevant to an organization’s learning strategy<br />
  12. 12. Some market data<br />According the HBR, only 10% of employees will seek out training and development on their own. 90% will not.<br />“Over 30% of workers surveyed in a recent SHRM survey of North American Workers cited lack of career development as the most important factorwhen considering moving on to a new employer.”<br />Organizations that invest in 5+ days worth of training show an average increase in revenue of $72,000 per employee.<br />“Lack of retention can cost 150% of salary for middle level employees and almost 400% for specialized employees.”<br />Training investments is the single biggest predictor of future stock price. Nearly 50% of the variation in relative stock market performance can be predicted by training expenditures.<br />
  13. 13. Issue #1: Failing to plan with all constituentsROI, Business Impact, Metrics<br />Know your required functionality and features compiled from all lines of business<br />Examine what you are doing now and identify challenges<br />Write a carefully thought out business plan that makes the case for a LMS and identifies some metrics to measure success<br />
  14. 14. Questions about Planning<br />
  15. 15. Issue #2: Project team lack competenciesProject Management, Technical Skills, Eye for Design<br />Make sure you have a team with an executive champion that has established a company vision for learning <br />
  16. 16. Questions about Team Skills<br />
  17. 17. Issue #3: Integrations are an after thoughtSSO, HRIS, Historical Data Loads<br />The LMS must become the learning system of record<br />
  18. 18. Questions about integrations<br />
  19. 19. Issue #4: Stay away from customizationConfigure. . . Configure . . . configure<br />Customizations are costly and make upgrading difficult and expensive<br />Configure business processes whether LMS is deployed as installed or hosted software<br />Expect pushback and plan for change management<br /> HRIT Learning executive quote: “Tell organizations to configure their systems whenever they can. It eliminates headaches and makes for a much smoother operation.” <br />
  20. 20. Questions about Configuration<br />
  21. 21. Issue #5: Walk before you runStart small, but plan big<br />Start with a department implementation in an area where you think you will be successful<br />Let successful users spread the word and act as mentors. <br />Prepare for the implementation<br />Have a sandbox <br />Implement change management<br />Talk about successes; get internal PR involved<br />Add on new modules as you are ready and need expressed<br />Make sure you do evaluate your success with surveys, questionnaires, sales results, compliance up-to-date<br />
  22. 22. Questions about SCALingFinal Q and A<br />
  23. 23. Connection with us<br />Dave Wilkins<br />Executive Director, Product Marketing<br />Email: david.wilkins@learn.com<br />Twitter: @dwilkinsnh<br />Facebook, AIM, LinkedIn: dwilkinsnh<br />Blog: http://dwilkinsnh.wordpress.com<br />Claire Schooley<br />Senior Analyst, Forrester Research<br />Email: cschooley@forrester.com<br />Twitter: Schoolcw<br />Facebook, AIM, LinkedIn: Claire Schooley<br />Blog: blogs.forrester.com/business_process/claire-schooley/ttp://<br />

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