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Social Networking and Call Centres

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Connie Crosby
Connie Crosby

by Robert Reid, Dara Renton and Connie Crosby, presented to The Contact Professionals Alliance

BusinessTechnology
1 of 60
Connie Crosby Rob Reid Dara Renton presented to The Contact Professionals Alliance May 13, 2008
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http://richardatdell.blogspot.com /
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Photo courtesy Michael Mistretta , used under Creative Commons Tommy Vallier, Community Developer, Talkshoe.com
 
 
 
 
 
 
 
 
Saul Colt - “Director of Magic”
 
RoadBurn 2008
 
 
 
Proprietary or private information may appear online
Employees may talk about their jobs
Employees may complain about co-workers
Employees may participate in great social networks
Customer self service and support
 
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