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  • Give examples of each in the workplace situation

Transcript

  • 1. What is emotional labor? (tim)
    Define emotional labor
  • 2. Arlie Hochschild
    Founder of emotional labor
    Studies
  • 3. Emotional labor in different jobs and management (edwina)
  • 4. Edwina’s main points
  • 5. The Effects of
    Employee Emotional Labor
  • 6. Employee emotional labor
    Point one
    Point two
    Employee burnout
    Predicting burnout
  • 7. BURNOUT SYNDROME3 STATES
    EMOTIONAL EXHAUSTION
    Feel emotionally “spent”
    DEPERSONALIZATION
    Display a detached attitude toward others
    DIMINISHED PERSONAL ACCOMPLISHMENT
    Experience a low sense of efficacy (define) at work
  • 8. Results of emotional labor
    Physiological and affective outcomes
    Organizational consequences:
    • Increased employee turnover
    • 9. Increased intention to leave the company
    • 10. Negative work attitudes
    • 11. Reduced levels of Performance
  • Predicting employee burnout
    Two ways of looking at Emotional Labor
    Job focused emotional labor
    denotes the level of emotional demands in an occupation- give examples and discuss
    Employee focused emotional labor
    is the employee process or experience of managing emotions and expressions to meet work demands.
    Measured as EMOTIONAL DISSONANCE- attempting to projected the expressions even if emotions differ
  • 12. Results of employee emotional labor
    Mental effort involved in faking emotions can lead to emotional fatigue and burnout
    Reduced job satisfaction and
  • 13. Prevention (nikki)
  • 14. Main points to cover