Chapter 8: Emotions and Mood

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Book: Organizational Behavior
Created by Hai Le
HCM International University

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Chapter 8: Emotions and Mood

  1. 1. Chapter 8 <ul><li>Emotions and Moods </li></ul>
  2. 2. IU News 24h
  3. 4. IU News Interview
  4. 5. Questions <ul><li>1. Do you think Laura is justified in her responses to her organization's culture? Why or why not? </li></ul><ul><li>2. Do you think Laura's strategic use and display of emotions serve protect her? </li></ul><ul><li>3. Assuming Laura's description is accurate, how would you react to the organization's culture </li></ul><ul><li>4. Research shows that acts of coworkers (37 percent) and management (22 percent) cause more negative emotions for employees than do acts of customers (7 percent). What can Laura's company do to change its emotional climate? </li></ul>
  5. 6. <ul><li>Do you think Laura is justified in her responses to her organization’s culture ? Why or why not? </li></ul>QUESTION 1
  6. 7. Question 1 <ul><li>The answer is NO </li></ul><ul><ul><li>The reason why is: </li></ul></ul><ul><ul><ul><li>Laura answered directly and truly. </li></ul></ul></ul><ul><ul><ul><li>Cold workplace, unproductive environment. </li></ul></ul></ul><ul><ul><ul><li>Kinds of emotions prevalent are anger and hatred </li></ul></ul></ul>
  7. 8. Question 1 <ul><li>Reason (again) </li></ul><ul><ul><li>“Nobody is indispensable” (Her GM’s favorite saying) </li></ul></ul><ul><li>Affected manners & emotions. </li></ul><ul><li>Demonstrate = lose the job and money. </li></ul>
  8. 9. <ul><li>Do you think Laura’s strategic use and display of emotions serve to protect her? </li></ul>QUESTION 2
  9. 10. Question 2 <ul><li>Laura’s working environment: </li></ul><ul><ul><li>Cold, unproductive with anger and hatred </li></ul></ul><ul><ul><ul><li>emotion: fear </li></ul></ul></ul><ul><li>How does Laura survive? </li></ul><ul><ul><li>Cater and hide emotions to the sort of situation, the specific situation </li></ul></ul><ul><ul><li>Rebel -> Annoy by being happy but get troubles -> don’t care </li></ul></ul>
  10. 11. Question 2 <ul><li>in my opinion, Laura’s strategic use and display of emotions serve to protect her </li></ul><ul><ul><li>It keeps her in job for money. </li></ul></ul><ul><ul><li>It helps her far from troubles </li></ul></ul><ul><ul><li>She is better at telling people off and put people in place instead of walking away </li></ul></ul>
  11. 12. Question 3 <ul><li>Assuming Laura's description is accurate , how would you react to the organization's culture </li></ul>
  12. 13. Question 3 Strategies on handling a difficult situation <ul><li>Always have a plan B </li></ul><ul><li>Never react to verbal abuse or harsh criticism with emotion </li></ul><ul><li>Discuss rather than confront </li></ul><ul><li>Keep your professional face on </li></ul><ul><li>Evaluate your own performance </li></ul><ul><li>Gather additional support </li></ul><ul><li>Leave work at work </li></ul>
  13. 14. QUESTION 4 <ul><li>What can Laura’s company do to change its emotional climate ? </li></ul>
  14. 15. QUESTION 4 <ul><li>1) The employees should get together </li></ul><ul><li> make workplace </li></ul><ul><ul><ul><ul><ul><li>- more comfortable </li></ul></ul></ul></ul></ul><ul><li> - more friendly </li></ul><ul><li>2) Have the party to contact the manager with employees </li></ul><ul><li> make him </li></ul><ul><ul><ul><ul><ul><li>- Less authoritarian </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>- See his employees clearly </li></ul></ul></ul></ul></ul><ul><li>3) The employees can strike to change an emotional environment or the boss ( if can) </li></ul>
  15. 16. Group <ul><li>Tran Hong Sang </li></ul><ul><li>Pham Thanh Huyen </li></ul><ul><li>Do Pham Ngoc Tu </li></ul><ul><li>Le Thuy Trang </li></ul><ul><li>Doan Thanh Phuc </li></ul><ul><li>Le Minh Hai </li></ul><ul><li>Do Nguyen Tuan Khoi </li></ul>

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