1. Choose Your Words, Change Your
Future! Top Money Making
Communication Techniques
Dr. Victoria Dixon

2. Description & Objectives
Description. Do you know what you are saying? Before you speak a single word,
you have said so much. Your body language, facial expressions, and attitude tell
their own story. A strong leader knows how to say what she means. Her voice is
strong; her points are clear, and she talks about the big picture. She invests in
increasing her vocabulary and uses language that reflects core values, missions,
and goals. She can take these skills straight to the bank as she rises to the top.
Objectives. At the end of this session, participants will be able to:
A. Identify top communication techniques that support clarity and purpose
B. Explore ways to articulate mission and values
C. Practice effective listening skills
D. Identify individual listening and communication styles
E. Examine personal communication challenges and ways to address them

3. Communication Defined
•Sending, Giving, Or Exchanging Information And
Ideas, Which Is Often Expressed Nonverbally And
Verbally In Ways Others Will Understand
•Is A Learned Behavior
•Has Little To Do With A Large Vocabulary But Has
Everything To Do With Making Yourself Understood

4. Four Basic Individual Communication Styles
•Assertive
•Aggressive
•Passive
• Passive‐Assertive

5. Top Communication Techniques
•Eliminate External/ Internal Distracters
•Come To Meeting Prepared
•Take Notes
•Respond To Speaker Without Being Judgmental
•Don’t Go Into A Communication Situation With Your
Mind Already Made Up
•Realize When You Are Not Listening

6. Communication Challenges
•Diverse Workplace
•Communication Styles
•Undeveloped Communication Skills
•Leadership Out Of Touch With Organization
•Lack Of Needed Talent
•Lack Of Teamwork

7. Ways to Address Communication Challenges
•Define The Root Causes
•Develop Solution Methods
•Implement Solution Methods
•Monitor Progress
•Refine If Needed
•Renew As Often As Needed

8. Individual Listening Styles
•Informative
•Relationship
•Appreciative
•Critical
•Discriminative

9. Effective Listening Skills
•Face The Speaker
•Maintain Eye Contact
•Minimize External/Internal Distracters
•Respond Appropriately To Show You Understand
•Focus Solely On What Speaker Is Saying
•Keep An Open Mind/Engage Yourself
•Don’t Let On You Handled A Similar Situation

10. Barriers to Good Listening
•Choice Of Words Or Language
•Misreading Body Language
•Ignoring Non‐verbal Language
•Selective Hearing
•Power Struggles
•Defensiveness
•Stereotyping
•Cultural Differences
•Value Judgment

11. Articulate Mission and Values
•Have A Clearly Defined Mission Statement
•Core Values Are Foundation Of Mission
•Values And Beliefs Should Reflect Leader
• Employee’s Behavior Is On Display

12. Army Values
•Loyalty
•Duty
•Respect
•Selfless Service
•Honor
•Integrity
•Personal Courage