English for hotel management module 4 - giving instructions
1.
2. Language focus
ASKING FOR HELP GIVING
How do you operate (this/the….)? INSTRUCTIONS
Can you show me how to (operate this/the…)?
What’s the best way to (…)? First(ly)
Do you know how to (…)? •Second(ly)
How do I go about (+ ing)? •Third(ly)
•Fourth(ly)
USEFUL VERBS •After that
Turn on
•Next
Turn off
Turn up •Before that
Turn down •Then
Press •You begin by
Tap in •The last step is
Key in
•Now
Choose
Open •Finally
Close
Put in
Take out
3. Put the instructions on how to use the TV and the safe in order.
Then listen and check.
Be my guest – Track 8.7
4.
5. ASKING FOR DIRECTIONS
Can you tell me the way to…?
Could you tell me where the … is?
GIVING DIRECTIONS
Verbs
Prepositions
6. Listen to 5 conversations and write
down what the guests are looking for.
Be my guest – Track 6.2
7. 1) Draw a plan of a hotel and prepare 2 conversations
between guests and receptionists in which they ask
for and give directions.
2) Prepare a conversation in which a guests asks for
help with any appliance or service in the hotel (e.g.:
wi-fi connection)
