Way to ITIl® INTERMEDIATE Get Certified, Get Recognized

1. ITIL® Intermediate Capability(SOA)
Certification a brief Introduction
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Lets set up Framework
 About ITIL®.
 ITIL® Levels.
 ITIL® Intermediate.
 ITIL® Intermediate Capability –Service Offerings & Agreements.
 BOOSTurSKILLS Training Benefits.
 Preferred for.
 ITIL® Capability SOA Certification Eligibility Criteria.
 BOOSTurSKILLS course Structure.
 Exam structure.
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About ITIL®
Information Technology Infrastructure Library ITIL®
 ITIL® (IT Infrastructure Library) Developed by the Cabinet Office, is the most widely
accepted approach to IT Service Management (ITSM).
 The training program & certification designed to lead the participants to an internationally recognized
certification from the UK & AXELOS.
 Provides the set of best practices from public private sectors world wide.
 ITIL® is aligned with various international quality standards including ISO/IEC 20000.
 ITIL® framework is intended to enhance the quality of IT service management
within your individual organization.
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ITIL® Levels
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ITIL® Intermediate
 ITIL® Intermediate comprises of modular structure with different focus in each module
 Two modules under Intermediate framework :
1–Service Lifecycle Module. (Focuses on broader management of ITIL® practice area)
2–Service Capability Module. (Focuses on intense, specialized, process-level knowledge in one or
more processes)
 Lifecycle Module : Service Strategy, Service Design, Service Transition, Service Operation , Continual Service
Improvement.
 Capability Module : Service Offerings & Agreements, Release Control & Validation, Operational Support & Analysis,
Planning Protection & Optimization.
 Provide 4 credits in each module under capability & 3 credits in each module under lifecycle stream.
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ITIL® Intermediate -Capability SOA
ITIL Intermediate Capability Module- Service Offerings & Agreements (SOA)
 Provides deep level of understanding of ITIL ®processes and roles, how they are implemented and how
they interact.
 Helps candidate to gain the technical level of knowledge and skills required for detailed execution and
implementation of specific ITIL® processes.
 Service Lifecycle module which would enhance your knowledge gained from this module is
: Service Design (SD) & Service Strategy (SS)
 Provide 4 credits under ITIL® Intermediate capability stream.
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BOOSTurSKILLS Training Benefits
 Enhances knowledge from proven best practices in the delivery or support of IT
services.
 Get trained by Trainers having more than 15 years of industry experience & become
well versed with quality IT service delivery.
 Avail course ware in line with ITIL® – Framework, Version 2011.
 Get exam guidance & project management tips from Subject Matter Experts(SME).
 Be part of Domain Specific Professional network (ProNet) group & explore your
knowledge with latest updates.
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Preferred for
Target audience includes but not limited to:
 Individual with ITIL® Foundation & wish to advance to higher level of ITIL® certification.
 Security Administrator
 IT Operations Manager
 Database Administrator
 Service delivery Manager.
 Operation support team member. ( Service Portfolio Management, Service catalog Management, Service Level Management, Demand Management, Supplier
Management, Financial Management and Business Relationship Management who wish to enhance their role-based capabilities.)
 Project Manager.
 Program Manager.
 Team Lead.
 Functional Manager.
 IT Manager.
 Business continuity Manager
 Individuals who require a deep understanding of the ITIL Certificate in Operational Support & Analysis processes and how
they may be used to enhance the quality of IT service support within an organization
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Certification Eligibility Criteria
Education Background
Bachelor’s Degree or more
or global equivalent
university degree.
Pre requisite Certification
ITIL 2011 FOUNDATION Certificate.
Project Management Education
Not Required
Experience:
Preferably TWO years of
experience in an IT Service
Management environment.
Training
Attended Training from an
Registered affiliated training
Organization like BOOSTurSKILLS
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BOOSTurSKILLS course Structure
 Service Catalogue Management.
 Service Portfolio Management.
 Service Level Management.
 Demand Management
DAY 1
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BOOSTurSKILLS course Structure
 Supplier Management.
 Financial Management for IT services.
 Business Relationship Managers.
DAY 2
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BOOSTurSKILLS course Structure
 Doubt Clearing session, overall summary.
 Exam Preparation and practice tests.
 2 Mock Exam.
DAY 3
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ITIL® Intermediate Capability SOA Exam Overview
 Exam Duration : 1.5 hour
 Question type: Multiple choice with Scenario.
 Passing: 70%
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Disclaimer-ITIL® is a registered trade mark of AXELOS Limited