RISKMANAGEMENT FORSMALL TOURISM BUSINESSES Training Manual
Risk Management for Small Tourism BusinessesThis risk management training manual presents a systematic andcomprehensive approach to reducing the negative impacts from bothinternal and external events that may affect small tourism businesses.Specifically, this risk management training seeks to: - identify and develop processes to minimise the exposure and vulnerability of small tourism businesses to risks and hazards - enhance the capacity of small tourism businesses to undertake proactive risk and crisis management for timely response and recovery. Developed by Scott Cunliffe Written By Yetta Gurtner and Damian Morgan
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An Introduction to theSustainable Tourism Cooperative Research Centre (STCRC)The Sustainable Tourism Cooperative Research Centre (STCRC) is established under theAustralian Government’s Cooperative Research Centres Program. STCRC is the world’sleading scientific institution delivering research to support the sustainability of travel andtourism - one of the world’s largest and fastest growing industries.The STCRC is a not-for-profit company owned by its industry, government and universitypartners.STCRC input…
AcknowledgementsThe authors wish to thank all those who assisted in the production of this publication andassociated workshop material. Many people and agencies have freely given their time toprovide practical advice, support, and offer constructive criticism. If the following list is inany way incomplete, please be assured that it represents an oversight rather than a lack ofappreciation.APEC International Centre for Sustainable Tourism - Ian KeanCentre for Disaster Studies - Dr. Scott Cunliffe, Dr David KingEmergency Management Australia – Mike TarrantQueensland Tourist Industry Council - Daniel GschwindSustainable Tourism Cooperative Research Centre – Prof. Leo JagoSustainable Tourism Services - Stewart MooreTourism Tropical North Queensland – John McIntyreStraun & Associates - David BiermanOther Partners • Emergency Management Australia • Queensland Tourism Industry Council • Sustainable Tourism Services • Centre for Disaster Studies, James Cook University • Tourism Research Unit, Monash University
Risk Management for Small Tourism Business One-Day WorkshopContents Page Foreword 1 A Brief Overview of the Workshop 2 Workshop Outline 4 Introduction to Risk Management for Tourism 6 Understanding Risk and Risk Management for Tourism 7 The Risk Management Process 16 The Business Context and Risks 20 Collaboration and Communication 21 Step 1. Establish the Business Context 26 Step 2. Identify the Risks 29 Risk Assessment and Treatment 33 Assessing the Risks 34 Step 3. Analyse the Risks 36 Step 4. Evaluate the Risks 40 Implementation 46 Step 5. Treat the Risks 46 The Risk Management Plan 50 Crisis Management 51 Crisis Management Planning 52 Appendix 1. Acronyms 64 2. References 65 3. Glossary 67