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Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
Remote Research at IxD10
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Remote Research at IxD10

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My talk on Remote Research from the 2010 IxD10 conference in Savannah.

My talk on Remote Research from the 2010 IxD10 conference in Savannah.

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Transcript

  • 1. REMOTE DESIGN RESEARCH INTERACTION 10
  • 2. I’M NATE BOLT
  • 3. I’M NATE BOLT ROBOTIC DOG TREATS
  • 4. I’M NATE BOLT ROBOTIC DOG TREATS DINOSAUR EXPLAINS IA
  • 5. 10 YEARS 234 STUDIES 2,815 PARTICIPANTS (MODERATED) 89 ORGANIZATIONS 19,120 HOURS
  • 6. #ixd10 #Remote
  • 7. 7 #ixd10 #Remote
  • 8. SO ANYWAY WHAT’s UP WITH YOU? Have you conducted remote testing before? Biggest concern (about remote silly)?
  • 9. THE REMOTE DESIGN RESEARCH SITUATION
  • 10. DESIGN RESEARCH CONCEPT ETHNOGRAPHY TESTING PERSONA SURVEYS DEVELOPMENT IDEATION NEEDS GAME BASED ASSESSMENT ELICITATION
  • 11. Remote Research In person Remote Definition: Research where the participant is not sharing physical space with the researcher. % of qualitative research done remotely* *Source: BP’s best guess
  • 12. THE WHOLE REMOTE PART OF THIS
  • 13. When does remote win?
  • 14. Native Environment Cheap ethnography, not cheap lab.
  • 15. Real Time Allows self-motivated tasks.
  • 16. I’ll trade you time for physical presence
  • 17. Involved Observers Easier to collaborate in real time.
  • 18. Geography
  • 19. When does remote fail?
  • 20. Bandwidth Yes, it’s an issue.
  • 21. Translation It’s expensive and difficult to do live.
  • 22. Minors Consent is a bear. Especially if they’re under 13.
  • 23. Faces Most users don’t have webcams. Webcams are a little invasive.
  • 24. Designing REMOTE STUDIES
  • 25. TIME-AWARE Tasks Told to find purple pumps. Has to wear this for sister’s wedding this weekend. Doesn’t care. Whole different interview.
  • 26. Real Time OBservers
  • 27. Portable Research
  • 28. Change on the fly “No one seems engaged in the laptop customizer” “Let’s add questions about who they get recommendations from”
  • 29. prototypes, wireframes, Sketches = heck yes
  • 30. TOOLS
  • 31. Usabilla Clicks & Questions Heatmaps You do your own recruiting $49 - $199
  • 32. Loop11 (un-moderated)
  • 33. PlainFrame SNEAK PREVIEW
  • 34. Communication phone Skype / VOIP Reliable Cheap or free Can be expensive Harder for users for international Can combine with Conference calls screensharing to needed for stress user’s observers connection The Past The Future
  • 35. Screen-sharing Standalone Integrated Adobe Connect UserVue LiveLook WebEx GoToMeeting
  • 36. Adobe Acrobat Connect - $39/mo
  • 37. Recording Tools Hardware Software Phone Patch Camtasia (Windows) Cables iShowU HD (Mac)
  • 38. Recruiting FOR REMOTE
  • 39. Recruiting Options realness Grab someone in the hallway Grab someone who isn’t directly involved in your project IM your friends for a quick look Panels and recruiting agencies Real customers from marketing lists Site intercepts
  • 40. Gold Standard Live recruiting Get as close as you can
  • 41. Recruiting Options Ethnio Links or house ads to online forms Recruiting agencies Customer email lists Panels Craigslist/online ads
  • 42. use Ethnio when Website access Some budget Quotas are relatively simple
  • 43. use forms when You can place a link but not code Low budget Quotas are relatively complex Options: Google Docs Wufoo
  • 44. use Agencies when No website access People whine about first-time visitors Higher budget Online recruiting failed
  • 45. Customer lists Sub-segments Ownership requirements No website access
  • 46. PANELS
  • 47. Craigslist When other methods don’t work No dough Takes a while Embarrassing to admit to your friends
  • 48. Live Recruiting Math Target: 6 recruits/hour Allow for: 1% response (low average) You Need: 8-10,000 uniques/day
  • 49. Paying Incentives Collect minimal personal info Deliver quickly Appropriate for location
  • 50. HOW TO BE graceful When All Your TECHNOLOGY BREAKS
  • 51. What they worry about
  • 52. WHO ARE YOU AND CAN I TRUST YOU?
  • 53. IF YOU CAN SEE MY SCREEN, CAN YOU SEE MY FACE?
  • 54. WILL YOU BE ABLE TO TAKE CONTROL OF MY COMPUTER?
  • 55. WILL YOU HELP ME GET THE PLUG IN OFF MY COMPUTER AT THE END?
  • 56. WILL THIS WORK IF I HAVE A FIREWALL/PROXY/STRICT IT DEPARTMENT?
  • 57. IS THIS GOING TO END UP ON YOUTUBE?
  • 58. Advanced Techniques High Emotions
  • 59. OXYMORON? Remote empathy
  • 60. hybrid studies Numbers actually do lie sometimes And they don’t tell you the why 3-5 remote interviews is all you need
  • 61. mobile Research?
  • 62. Advanced Techniques One to many moderation Multi-threading
  • 63. Burn the script Find out what matters.
  • 64. The Future
  • 65. remoteusability.com
  • 66. @boltron

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