This document covers hotel accommodation topics like checking in, reservations, lost luggage, room service, and taxi requests. Sample dialogs demonstrate interactions between guests and staff regarding necessary documents, signing forms, payment methods, and addressing any issues that arise during a hotel

1. Unit: Travel
Topic: Accommodation
Sub-topic : Service
Mathayomsuksa 6

4. receptionist (n.)

5. luggage (n.)

6. double room (n.)

7. concierge (n.)

8. reservation (n.)

9. passport (n.)

10. credit card (n.)

11. assistance (n.)

12. suitcases (n.)

13. refrigerator (n.)

14. front desk (n.)

15. checkout (n.)

16. cash (n.)

17. checking in (n.)

18. service (n.)

20. Passive Voice in Present Simple
Tense and Past Simple Tense
Passive Voice in Present Simple Tense
Subject
+ is/are
+
Past Participle V3
Ex. It's delivered to the hotel.
Explanation
Subject
It
is/are
is
Past Participle V3
delivered

21. Passive Voice in Past Simple Tense
Subject
+ was/were
+
Past Participle V3
Ex. My sister's luggage was lost.
Explanation
Subject
My sister’s luggage
is/are
was
Past Participle V3
lost

23. Checking in
Lisa:
Wow! I've never stayed in a
place this fancy before!
Receptionist: Welcome to the HulaHula hotel. How can I help you?
Mary: We'd like to check in. Our
names are Lisa and Mary Lee. We have
a reservation for a double room.

24. Checking in
Mary: Great! Oh and my sister's
luggage was lost. Please tell us if it's
delivered to the hotel.
Receptionist: Of course. I'll need your
passport, and please sign
this guest card.
Mary: Ok. Here you are. Oh, and

25. Checking out
Receptionist: Hello. What can I do for
you?
Lisa:
We'd like to checkout of our
room. Here are the keys. It's room
number three-two-one.
Receptionist: Did you take anything
from the refrigerator?

26. Checking out
Mary: Credit card. Here you are. Oh, and
can you call an airport taxi for us?
Receptionist: I'll do that right away. (A
moment later) Please sign on the
dotted line.
Lisa:
(To Mary) you bought so much, we
can barely carry it all. I'm glad
they lost my
suitcases.

28. 1 time.
2. Make a group of five people.
3. Each group lines up in front of the class.
4. The teacher turns on the first audio.
(from some part of At the hotel
audio)
5. The first student has to listen to the
audio carefully
6. Teacher counts One Two Three and the
first student chooses a
picture that match with the audio.
6. Next student of each group has to do like
the first student. (Each
student will get a different audio.)

29. We'd like to check in. Our names are Lisa and Mary
Lee. We have a reservation for a double room.

32. 2. The teacher and all of students
discuss about cause of problems
in the hotel and how to solve these
problems from the audio.
It’s useful to do activity about
solving problems.
3. Make a group of five people.
4. Each group sends a representative
to pick a piece of paper
about problem situation from the
teacher.
5. Each group thinks how to solve a
problem that you got and

33. Situation: You are staying in Dudee hotel with
your partner. In the morning, you ordered two
hamburgers and two tea cups for breakfast.
Now! It’s almost 10 a.m. but you haven’t
gotten any menu. What should you do?

34. You are calling receptionist.
Receptionist: Hello! How can I do for you?
You: I have a problem.
Receptionist: What is your problem?
You: I have ordered two hamburgers and two tea cups
for breakfast at 7 a.m. You
told me that I would get all of orders within 5
minutes. I have been waiting
for 3 hours. Now, I haven’t gotten any menu.
Receptionist: Oh! We are really sorry! I think that our
cooker might forget it. We’ll
give you a big special menu for your
brunch. Is it ok for you?
Your partner: I think that it’s ok. What about you?
You: Ok! I want to get your special menu. We hope that
we will not wait for a long
time again.

35. 1. Of course. I'll need your passport,
and please sign this guest card.

36. 2. Let's see ... Yes, we have a suit for you on
the third floor, room three-two-one, for
five nights.

37. 3. Great! Oh and my sister's luggage was lost.
Please tell us if it's delivered to the hotel.

38. 4. Yes, we had two colas. We also
ordered room service once.

39. 5. Credit card. Here you are. Oh, and
can you call an airport taxi for us?