The presentation in its first part looks at two important principles of quality management in education: - the opening to societal needs - the importance of stressing the 'act' portion of the PDCA cycle. The second part of the presentation deals with operational issues in the TQM project.

1. Principles of Quality-
Framework Design
Two Lessons from our experience
Anthony F. Camilleri TQM Kick Off Meeting
15th February 2012
www.efquel.org

2. A Plethora of Quality
Approaches....
EFQM
ISO Six-Sigma
Total Quality Management
ECB-Check
UNIQUe
European Standards and
Guidelines for QA in HE
EQAVET
FMECA
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3. There is no such thing
as objective quality
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4. Principle
A good quality approach
is based on social outcomes
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5. How to do it
Need How
Avoid self-referentiality • Importance of external
review
Connect with social priorities • Involve stakeholders in
strategy
Make learning relevant • Prioritise research &
innovation
Study the environment
Open the Instiution to the • Academic not Organisational
Community autonomy
• Open Educational Resources
& Practices
Pursue minority concerns • Mainstream CSR &
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6. A look at the Quality Cycle
• Act • Plan
アク
計画
ション
チェッ
実行
ク
CHECK should be read as STUDY
• Check
in English Check implies ‚to hold back‘
(Deming, 1980)
• Do
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7. A Need to Prioritise
• Act • Plan
アク
計画
ション
チェッ
実行
ク
• Check • Do
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8. Principle
Only completing the circle
brings about iterative improvement
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9. Prerequisites for Action
A Community Approach Appropriate Incentives
to Best Practice for Self-Improvement
Systematic Approach Adequate Support
to Improvement-Tracking and Resources
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10. Practical
Considerations
Our role in the project
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11. Specific Tasks
Two Calls for
Papers
Host
Conference
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12. Principles
• Achieve maximum impact and distribution
• Resource efficiency
• Offer partners opportunity to network
beyond the project
• Ensure long-term availability of Results
• Meet ambitious but realistic targets
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13. Introducing....
Innovation Forum
Thematic Pre-Events
Q&I Journal
Special Editions
www.efquel.org

14. „Principles of Quality Framework Design: Two lessons
from our experience“
THANK-YOU
for your attention
Anthony F. Camilleri
anthony@camilleri.com
http://www.slideshare.net/anthonycamilleri/
Feedback is welcome!
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