You matter is not a statement of inspiration. It is not a project, or strategy, an event, or an item on the agenda.
It is the agenda.
Mattering is not something that just happens to you. It is something you actively pursue. The game changer for 21st century is the ability to leverage connected genius.
Never underestimate your significance, or the significance of the right words at the right time. It takes a few seconds to transform a culture and changes lives, and it costs nothing.
9. Well Being
Engagement
Hope
“My teachers make me feel
schoolwork is important”
“At this school I have the opportunity
to do what I do best every day.”
“I “I have at least one teacher who makes
me excited about the future.”
21. She made every
student stand up, one
at a time, and she told
each one of us
that we matter.
“
”
22.
23. “Before all of this happened, I was about to
give up.I was broken. I was afraid my
scholars didn't think they were good enough.
When I read what Vidal said, tears
started coming down my face.
Because even though I always tell you that
you matter, up until that moment,
I didn’t feel like I mattered.”
36. World-class service is not simply a matter of
friendly customer service or staff with good
manners.
Everything that a customer sees, hears, or
touches impacts the experience —
Everything Speaks; Everything Matters.
It’s an all encompassing approach
and business decision
54. The Language of Mattering
I really appreciated when you...
The advice you shared....
You made me feel so...Thank you so much for...
I highly valued...
Your smiles and your...
It made my day when....
It was a blessing to have met you...
I was impressed by your...
I truly valued...
I felt ____, until you...
What I like about you is your....
I really admire your...
I loved when you...
I am so thankful that...You have an amazing way of...
When you....You’re was exactly what I needed...
I’ve been so impressed by your
Thank you for...
You are a blessing...
59. You would have
thought they won
the lottery. The
entire class was
smiling. I was
amazed! Eric Turner HS History
Robertson County, TN
“
”
Some students told me they had
NEVER been told that.
60. The response from families
was unlike anything I've
experienced.
When I think of the walls that
were torn down, it just
“It was/still is
emotionally
overwhelming.
takes my breath away.
Todd Nesloney
Principal
Navasota TX Intermediate School