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How	
  to	
  Develop	
  Messages	
  
Wednesday	
  17	
  December	
  2014	
  
Breakfast	
  workshop	
  
	
  
	
  
CommunicaCng	
  Europe+	
  
www.communicaCngeu.com	
  
Management	
  CommunicaCon	
  Training	
  
What	
  problem	
  is	
  this	
  a	
  
soluCon	
  to?	
  
 
	
  
	
  
How	
  many	
  messages	
  do	
  
we	
  see	
  a	
  day?	
  
How	
  many	
  messages	
  do	
  we	
  see	
  each	
  day?	
  
CommunicaCon	
  objecCves	
  
Change	
  
behaviour	
  
Develop	
  
opinion	
  
Raise	
  
awareness	
  
You	
  have	
  to	
  move	
  your	
  audience	
  to	
  a	
  new	
  place	
  
	
  	
  
Message	
  
What	
  do	
  
they	
  think	
  
now?	
  
What	
  do	
  
they	
  care	
  
about?	
  
What	
  do	
  you	
  
want	
  them	
  
to	
  think?	
  
www.communicaCngeu.com	
  
Messages	
  
	
  	
  
	
  
	
  
EffecCve	
  communicaCons	
  	
  
revolve	
  around	
  two	
  or	
  three	
  
key	
  messages	
  
“A piece of information that you want
your audience to know and act upon.”
The	
  message	
  house	
  
Messages	
  need	
  proof	
  
Hard	
  proof	
  
•  StaCsCcs	
  
•  Trends	
  
•  Graphs	
  
•  Charts	
  
•  Percentages
•  Voter turnout
So*	
  proof	
  
www.communicaCngeu.com	
  
Messages	
  are	
  simple	
  
•  We	
  need	
  clear,	
  concise	
  language	
  that	
  we	
  can	
  
understand	
  
•  We	
  need	
  two	
  or	
  three	
  supporCng	
  statements	
  
•  The	
  foundaCon	
  is	
  proof	
  –	
  hard	
  or	
  soQ	
  
Messages	
  –	
  the	
  message	
  house	
  
Four	
  quesCons	
  
	
  
1.  What’s	
  the	
  big	
  picture?	
  
2.  What	
  two	
  or	
  three	
  supporCng	
  statements	
  do	
  
you	
  have?	
  
3.  What	
  is	
  your	
  proof?	
  
4.  What	
  do	
  you	
  want	
  them	
  to	
  do?	
  
www.communicaCngeu.com	
  
Which	
  one	
  is	
  a	
  message?	
  
	
  	
  Meet	
  your	
  life	
  
companion	
  
	
  Through	
  innovaCve,	
  reliable	
  
products	
  and	
  services;	
  
talented	
  people;	
  a	
  responsible	
  
approach	
  to	
  business	
  and	
  
global	
  ciCzenship;	
  and	
  
collaboraCon	
  with	
  our	
  
partners	
  and	
  customers,	
  
Samsung	
  is	
  taking	
  the	
  world	
  in	
  
imaginaCve	
  new	
  direcCons.	
  
	
  
Message	
  Slogan	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
	
  
InformaCon	
  
Credibility	
  	
  
Reason	
  
Facts	
  
	
  
MarkeCng	
  /	
  adverCsing	
  	
  
Psychology	
  
EmoCon	
  
Memory	
  
Image	
  
Do	
  not	
  mix!	
  
McDonald's	
  Mission	
  
	
  
	
  We’re	
  determined	
  to	
  conCnuously	
  
improve	
  our	
  social	
  and	
  
environmental	
  performance.	
  We	
  
work	
  hard,	
  together	
  with	
  our	
  
suppliers	
  and	
  independent	
  
restaurant	
  franchisees,	
  to	
  strive	
  
toward	
  a	
  sustainable	
  future	
  –	
  for	
  
our	
  company	
  and	
  the	
  communiCes	
  
in	
  which	
  we	
  operate.	
  
	
  	
  
	
  From	
  the	
  beginning,	
  we’ve	
  been	
  a	
  
company	
  commi^ed	
  to	
  doing	
  the	
  
right	
  thing.	
  Today,	
  our	
  values	
  
conCnue	
  to	
  be	
  the	
  foundaCon	
  for	
  
who	
  we	
  are,	
  what	
  we	
  do,	
  and	
  how	
  
we	
  operate,	
  
Which	
  message	
  works?	
  
“Our	
  
mission	
  is...	
  
…to	
  become	
  the	
  
internaConal	
  leader	
  
in	
  the	
  space	
  
industry	
  through	
  
maximum	
  team-­‐
centred	
  innovaCon	
  
and	
  strategically	
  
targeted	
  aerospace	
  
iniCaCves.”	
  	
  
...to	
  put	
  a	
  man	
  on	
  
the	
  moon	
  and	
  
return	
  him	
  safely	
  by	
  
the	
  end	
  of	
  the	
  
decade.”	
  
 
EU	
  InsCtuCon	
  Clichés	
  
	
  
	
  
2012	
  -­‐	
  European	
  Year	
  for	
  Ac6ve	
  Ageing	
  and	
  Solidarity	
  between	
  
Genera6ons	
  
•  The	
  year	
  is	
  intended	
  to	
  raise	
  
awareness	
  of	
  the	
  contribuCon	
  
that	
  older	
  people	
  make	
  to	
  
society.	
  It	
  seeks	
  to	
  encourage	
  
policymakers	
  and	
  relevant	
  
stakeholders	
  at	
  all	
  levels	
  to	
  
take	
  acCon	
  with	
  the	
  aim	
  of	
  
creaCng	
  be^er	
  opportuniCes	
  
for	
  acCve	
  ageing	
  and	
  
strengthening	
  solidarity	
  
between	
  generaCons.	
  
•  Awareness	
  
•  Policymakers	
  
•  Stakeholders	
  
•  CreaCng	
  opportuniCes	
  
•  Strengthening	
  
•  Solidarity	
  
	
  
Messages	
  –	
  the	
  message	
  house	
  
Four	
  quesCons	
  
1.  What’s	
  the	
  big	
  picture?	
  
2.  What	
  two	
  or	
  three	
  supporCng	
  statements	
  do	
  
you	
  have?	
  
3.  What	
  is	
  your	
  proof?	
  
4.  What	
  do	
  you	
  want	
  them	
  to	
  do?	
  
CommunicaCng	
  Europe	
  2014	
  
What	
  you	
  will	
  do	
  with	
  this	
  training	
  
	
  
What	
  can	
  I	
  apply	
  to	
  
my	
  job?	
  
	
  
What	
  resources	
  do	
  I	
  
need?	
  
	
  
How	
  can	
  I	
  further	
  
pracCse?	
  	
  
	
  
What	
  else	
  could	
  I	
  
benefit	
  from	
  
learning?	
  	
  
	
  
Download	
  our	
  stuff	
  from	
  Slideshare	
  
Follow	
  us	
  on	
  Twi^er	
  
Follow	
  us	
  on	
  Google+	
  
Like	
  us	
  on	
  Facebook	
  
For	
  more	
  informaCon	
  about	
  our	
  training	
  courses	
  	
  
info@communicaCngeu.com	
  
	
  
h^p://communicaCngeu.com/	
  
	
  
www.linkedin.com/A	
  Manasseh	
  
twi^er.com/andimanas	
  
	
  
	
  
	
  
	
  
www.communica6ngeu.com	
  
	
  
	
  
CommunicaCng	
  Europe	
  2014	
  

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How to develop messages

  • 1. How  to  Develop  Messages   Wednesday  17  December  2014   Breakfast  workshop       CommunicaCng  Europe+   www.communicaCngeu.com  
  • 2.
  • 4. What  problem  is  this  a   soluCon  to?  
  • 5.
  • 6.
  • 7.
  • 8.       How  many  messages  do   we  see  a  day?  
  • 9. How  many  messages  do  we  see  each  day?  
  • 10. CommunicaCon  objecCves   Change   behaviour   Develop   opinion   Raise   awareness  
  • 11. You  have  to  move  your  audience  to  a  new  place       Message   What  do   they  think   now?   What  do   they  care   about?   What  do  you   want  them   to  think?   www.communicaCngeu.com  
  • 12. Messages           EffecCve  communicaCons     revolve  around  two  or  three   key  messages   “A piece of information that you want your audience to know and act upon.”
  • 14. Messages  need  proof   Hard  proof   •  StaCsCcs   •  Trends   •  Graphs   •  Charts   •  Percentages •  Voter turnout So*  proof   www.communicaCngeu.com  
  • 15. Messages  are  simple   •  We  need  clear,  concise  language  that  we  can   understand   •  We  need  two  or  three  supporCng  statements   •  The  foundaCon  is  proof  –  hard  or  soQ  
  • 16. Messages  –  the  message  house   Four  quesCons     1.  What’s  the  big  picture?   2.  What  two  or  three  supporCng  statements  do   you  have?   3.  What  is  your  proof?   4.  What  do  you  want  them  to  do?   www.communicaCngeu.com  
  • 17. Which  one  is  a  message?      Meet  your  life   companion    Through  innovaCve,  reliable   products  and  services;   talented  people;  a  responsible   approach  to  business  and   global  ciCzenship;  and   collaboraCon  with  our   partners  and  customers,   Samsung  is  taking  the  world  in   imaginaCve  new  direcCons.     Message  Slogan                         InformaCon   Credibility     Reason   Facts     MarkeCng  /  adverCsing     Psychology   EmoCon   Memory   Image   Do  not  mix!  
  • 18. McDonald's  Mission      We’re  determined  to  conCnuously   improve  our  social  and   environmental  performance.  We   work  hard,  together  with  our   suppliers  and  independent   restaurant  franchisees,  to  strive   toward  a  sustainable  future  –  for   our  company  and  the  communiCes   in  which  we  operate.        From  the  beginning,  we’ve  been  a   company  commi^ed  to  doing  the   right  thing.  Today,  our  values   conCnue  to  be  the  foundaCon  for   who  we  are,  what  we  do,  and  how   we  operate,  
  • 19. Which  message  works?   “Our   mission  is...   …to  become  the   internaConal  leader   in  the  space   industry  through   maximum  team-­‐ centred  innovaCon   and  strategically   targeted  aerospace   iniCaCves.”     ...to  put  a  man  on   the  moon  and   return  him  safely  by   the  end  of  the   decade.”  
  • 20.
  • 21.   EU  InsCtuCon  Clichés       2012  -­‐  European  Year  for  Ac6ve  Ageing  and  Solidarity  between   Genera6ons   •  The  year  is  intended  to  raise   awareness  of  the  contribuCon   that  older  people  make  to   society.  It  seeks  to  encourage   policymakers  and  relevant   stakeholders  at  all  levels  to   take  acCon  with  the  aim  of   creaCng  be^er  opportuniCes   for  acCve  ageing  and   strengthening  solidarity   between  generaCons.   •  Awareness   •  Policymakers   •  Stakeholders   •  CreaCng  opportuniCes   •  Strengthening   •  Solidarity    
  • 22. Messages  –  the  message  house   Four  quesCons   1.  What’s  the  big  picture?   2.  What  two  or  three  supporCng  statements  do   you  have?   3.  What  is  your  proof?   4.  What  do  you  want  them  to  do?  
  • 24. What  you  will  do  with  this  training     What  can  I  apply  to   my  job?     What  resources  do  I   need?     How  can  I  further   pracCse?       What  else  could  I   benefit  from   learning?      
  • 25. Download  our  stuff  from  Slideshare  
  • 26. Follow  us  on  Twi^er  
  • 27. Follow  us  on  Google+  
  • 28. Like  us  on  Facebook  
  • 29. For  more  informaCon  about  our  training  courses     info@communicaCngeu.com     h^p://communicaCngeu.com/     www.linkedin.com/A  Manasseh   twi^er.com/andimanas           www.communica6ngeu.com       CommunicaCng  Europe  2014