Learning Management Systems - Selecting an LMS

Learning Management Systems Selecting an LMS DevLearn - November 2007 Tony Karrer, Ph.D. CEO, TechEmpower, Inc. [email_address] http://eLearningTech.blogspot.com

Who’s Here?
Have you gone through LMS Selection before?
Where are you today?
Considering a first LMS
Starting Up
Evaluating
Implementing
Living with an LMS
Considering a new/different LMS

Resources
eLearning Technology Blog
http://elearningtech.blogspot.com
LMS Team Size and Time
LMS RFP
LMS Selection Presentation Reformulated
LMS Selection Team and Stakeholders
LMS Selection Process
LMS - Satisfaction Features and Barriers

Opening Question
You are about to go through an LMS Selection Process, what should you expect?
Name the Movie:
“Get used to disappointment.”

2000+ employees, 2000+ learners, corporate
Source eLearningGuild Research - 2007
DISSATISFACTION AHEAD

Dissatisfaction Rising
Worse for Administrators
Kathy Sierra’s DISSATISFACTION AHEAD

LMS Selection Process
Start Up
Evaluation
Implementation
Life with an LMS

Start-Up Selection Participants
Core Team
Primary manager
Future administrator(s)
Project manager
Consultant
Selection Team
IT
Procurement / Legal
Business Unit Representatives
Functional Area Representatives
Learner and Line Manager Representatives
Additional Future LMS Administrators
HR / OD
Help Desk / Internal Support
Stakeholders
Senior Management
HRIS owner

Start-Up
Form a core selection team and define stakeholders
Define business and learning strategy
Agree to process with key stakeholders
Question:
Companies with 2,000 – 10,000 - employees/learners
How many people?
How long?

3 People
20 Months
LONG HARD ROAD

Evaluation
Capture differentiating use cases
Questions around common feature sets
Interviews / expectation setting
Drill down on non-standard items
Conduct initial research, select initial vendors, make contact
RFI?
eLearningGuild, Brandon Hall or Bersin might help
Prepare and send RFP
Select finalists
Demos
Pilot or hands-on tests
Negotiate
Final selection

Top Ten Common Mistakes
# 10 - Not handling politics
Favorites
Incumbents
Power plays
# 9 – Confusing or shorting your process
RFI vs. RFP
Demo
Hands-on test

# 8 - Underestimating people required to operate an LMS.
# 7 - Over stating how much LMS you need and/or missing the opportunity for a Starter LMS.
# 6 - Confusing content authoring selection and LMS selection.

# 5 – Poor contract negotiations.
# 4 - Confusing critical requirements as compared to requirements that are somewhere on the important - nice-to-have scale.
Guesses at my Top 3?

# 3 - Not having differentiating use cases.
Not spending the time
Not working with different constituents
Missing opportunity to set expectations
# 2 - Customization
# 1 - Putting the wrong requirements in an RFP

Bad RFP Requirements
Generic Requirements
“Ability to create a training plan”
“Supports a variety of learning formats”
RFP Death March Requirements
“Describe capabilities for managing course capacity and waitlists issues.”
“Please describe how the application displays course information to the users.”
“Describe administrative interface and usability.”

Bad RFP Requirements
Vague Requirements
“Can customized course catalogs be defined and displayed to different sets of users?”
Opinion Requirements
“We require a solution that is personalized to the user, possesses a clean and easy-to-use interface, is easy to navigate, provides the ability to search for and find information, is menu driven and is intuitive.”
“Have feature rich and flexible administration back-end control panel”

Good RFP Requirments
Does your LMS work with WebEx as a virtual classroom tool to:
allow administrators to create virtual classroom sessions at a particular day/time that map onto a class in the LMS?
allow entry of the date and time is done on one screen by the administrator?
provide a link to the learner in an email notification that allows them to launch into the virtual classroom session?
track attendance at the virtual classroom session into the LMS?
Response columns
Question/requirement
Meets? Yes, No, Partial
Explanation (optional)

Learning Management Systems Selecting an LMS DevLearn - November 2007 Tony Karrer, Ph.D. CEO, TechEmpower, Inc. [email_address] http://eLearningTech.blogspot.com

http://elearningtech.blogspot.com	1783
http://www.jmea.co.uk	88
http://www.slideshare.net	43
http://www.brandon-hall.com	20
http://www.jeffthomascobb.com	13
http://blog.missiontolearn.com	12
https://team.geo.mcdean.com	4
http://www.e-learningdesign.co.uk	3
http://translate.googleusercontent.com	3
http://www.netvibes.com	2
http://www.elearningdesign.co.uk	2
http://jeffthomascobb.com	1
http://www.elearningtech.blogspot.com	1
http://anonymouse.org	1
http://s3.amazonaws.com	1
http://brandon-hall.com	1

Learning Management Systems - Selecting an LMS

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