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Learning Management Systems - Selecting an LMS

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Presentation at DevLearn 2007 on Selecting an LMS.

Presentation at DevLearn 2007 on Selecting an LMS.

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    Learning Management Systems - Selecting an LMS Learning Management Systems - Selecting an LMS Presentation Transcript

    • Learning Management Systems Selecting an LMS DevLearn - November 2007 Tony Karrer, Ph.D. CEO, TechEmpower, Inc. [email_address] http://eLearningTech.blogspot.com
    • Who’s Here?
      • Have you gone through LMS Selection before?
      • Where are you today?
        • Considering a first LMS
        • Starting Up
        • Evaluating
        • Implementing
        • Living with an LMS
        • Considering a new/different LMS
    • Resources
      • eLearning Technology Blog
        • http://elearningtech.blogspot.com
      • LMS Team Size and Time
      • LMS RFP
      • LMS Selection Presentation Reformulated
      • LMS Selection Team and Stakeholders
      • LMS Selection Process
      • LMS - Satisfaction Features and Barriers
    • Opening Question
      • You are about to go through an LMS Selection Process, what should you expect?
      • Name the Movie:
        • “Get used to disappointment.”
      • 2000+ employees, 2000+ learners, corporate
      • Source eLearningGuild Research - 2007
      DISSATISFACTION AHEAD
      • Dissatisfaction Rising
      • Worse for Administrators
      Kathy Sierra’s DISSATISFACTION AHEAD
    • LMS Selection Process
      • Start Up
      • Evaluation
      • Implementation
      • Life with an LMS
    • Start-Up Selection Participants
      • Core Team
        • Primary manager
        • Future administrator(s)
        • Project manager
        • Consultant
      • Selection Team
        • IT
        • Procurement / Legal
        • Business Unit Representatives
        • Functional Area Representatives
        • Learner and Line Manager Representatives
        • Additional Future LMS Administrators
        • HR / OD
        • Help Desk / Internal Support
      • Stakeholders
        • Senior Management
        • HRIS owner
    • Start-Up
      • Form a core selection team and define stakeholders
      • Define business and learning strategy
      • Agree to process with key stakeholders
      • Question:
        • Companies with 2,000 – 10,000 - employees/learners
        • How many people?
        • How long?
      • 3 People
      • 20 Months
      LONG HARD ROAD
    • Evaluation
      • Capture differentiating use cases
        • Questions around common feature sets
        • Interviews / expectation setting
        • Drill down on non-standard items
      • Conduct initial research, select initial vendors, make contact
        • RFI?
        • eLearningGuild, Brandon Hall or Bersin might help
      • Prepare and send RFP
      • Select finalists
      • Demos
      • Pilot or hands-on tests
      • Negotiate
      • Final selection
    • Top Ten Common Mistakes
      • # 10 - Not handling politics
        • Favorites
        • Incumbents
        • Power plays
      • # 9 – Confusing or shorting your process
        • RFI vs. RFP
        • Demo
        • Hands-on test
    • Top Ten Common Mistakes
      • # 8 - Underestimating people required to operate an LMS.
      • # 7 - Over stating how much LMS you need and/or missing the opportunity for a Starter LMS.
      • # 6 - Confusing content authoring selection and LMS selection.
    • Top Ten Common Mistakes
      • # 5 – Poor contract negotiations.
      • # 4 - Confusing critical requirements as compared to requirements that are somewhere on the important - nice-to-have scale.
      • Guesses at my Top 3?
    • Top Ten Common Mistakes
      • # 3 - Not having differentiating use cases.
        • Not spending the time
        • Not working with different constituents
        • Missing opportunity to set expectations
      • # 2 - Customization
      • # 1 - Putting the wrong requirements in an RFP
    • Bad RFP Requirements
      • Generic Requirements
        • “Ability to create a training plan”
        • “Supports a variety of learning formats”
      • RFP Death March Requirements
        • “Describe capabilities for managing course capacity and waitlists issues.”
        • “Please describe how the application displays course information to the users.”
        • “Describe administrative interface and usability.”
    • Bad RFP Requirements
      • Vague Requirements
        • “Can customized course catalogs be defined and displayed to different sets of users?”
      • Opinion Requirements
        • “We require a solution that is personalized to the user, possesses a clean and easy-to-use interface, is easy to navigate, provides the ability to search for and find information, is menu driven and is intuitive.”
        • “Have feature rich and flexible administration back-end control panel”
    • Good RFP Requirments
      • Does your LMS work with WebEx as a virtual classroom tool to:
        • allow administrators to create virtual classroom sessions at a particular day/time that map onto a class in the LMS?
        • allow entry of the date and time is done on one screen by the administrator?
        • provide a link to the learner in an email notification that allows them to launch into the virtual classroom session?
        • track attendance at the virtual classroom session into the LMS?
      • Response columns
        • Question/requirement
        • Meets? Yes, No, Partial
        • Explanation (optional)
    • Learning Management Systems Selecting an LMS DevLearn - November 2007 Tony Karrer, Ph.D. CEO, TechEmpower, Inc. [email_address] http://eLearningTech.blogspot.com