The document discusses connected lifestyle solutions and the key factors for success. It describes how mobile devices, connected entertainment/media, homes, autos and health can come together into a connected lifestyle. It outlines customer expectations, usability, access, personalization, integration and other important factors. The document also discusses the services a company could provide to enable the connected lifestyle, such as device engineering, application development, server/cloud apps, testing and certification services.

1. NEW VENTURES - PES
Connected LifeStyle Solutions
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2. Connected Lifestyle Solutions
Mobile
Devices
Connected
Entertainment
Connected
& Media
Auto
Connected
Lifestyle
Connected Connected
Home Health
Automation
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3. Future of Connected Lifestyle
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4. Key Success Factors for a Connected Lifestyle
Solution
Customer Expectations Management
Usability: Ease of Use, Installation &
Anywhere, Anytime Accessibility Interoperability & Integration
Setup
Access: Smart Phone, Tablets, Auto Community, Family and Social
Personalization & Automation
Infotainment, TV, Security, etc Integration
Agile Product Development
Agile Product Management
Innovation and Market Trends Adoption
2nd Screen, Multi-screen and Interactive
Big Data, Analytics, Learning Systems, Partnerships vs. Home grown end-to-
experiences
Automation and Recommendations end solutions
location and context aware services
Ability to Share, Accept and Use data, Voice Recognition and Natural
Energy Management and Support for
content & services from various Language Processing
Green Initiatives
sources Inputs: Gesture, Haptic, Motion, etc
Manage Technology Trends/Challenges
Connected Device: IP Device vs. Hub Local/Device vs. Remote/Cloud
Standards vs. Custom/Proprietary
and Edge Devices Processing
User Interface: Common UI/Experience Device Specific vs. Portable/Cross Testing: Interoperability, Integration,
vs. Device Specific UI/Experience Platform Technologies Interference, Automation
Manage Customer Support Challenges
Proactive Support reducing returns, Built-In Diagnostics, Troubleshooting
Remote Diagnostics, Configuration and
complaints, negative press and technologies for better customer
Support Capabilities
dissatisfaction support
Monitor, respond and resolve customer Remote/OTA software updates,
Product Improvements based on usage/
issues/complaints on all mediums recommendations for optimal product
failure/difficulty patterns
(phone, chat, social media, etc) experience
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5. Services for the Connected Lifesyle
Device Engineering Services
Hardware Design, Prototype Device Drivers, Protocol Stacks, BSP &
Device Software Application Platform
development, BOM and Price reduction OS development
Agile Product Management & Development
User Experience Design and Development
Device Management Framework
Hardware/Peripherals Abstraction and 3rd Party Application Development APIs/
Configuration, Management & Software
Service Framework SDKS and Certification
Updates
App Development Services: Mobile and Other Platforms
Application Design and Development Application Integration with Devices
Application User Experience Design and
Using both Platform Specific, Cross- using industry standard and custom
Development
platform and Hybrid Approaches proprietary protocols
Application Integration with Cloud for Custom Applications for Field Support App Development for 3rd party
Anytime, Anywhere Command, Control Personnel: Remote Diagnostics, platforms like TV, Auto Infotainment,
and Services Configuration and Software Updates Game Consoles, etc
Server/Cloud Apps and Services Development Services
Content Management and Integration
SOA (Service Oriented Architecture) High Volume Transactions Management,
Portal and Web Application
Message Oriented Architectures Scalability, Maintenance and Support
Development
Learning, personalization and Big Data and Analytics, Rules and SSO, Security, Cloud based Voice and
Recommendations Engine Intelligence based Automation Natural Language Processing
Testing and Certification Services
Development Testing: Unit, Module, Product Testing: Functional, Load and
Standards and Certification Testing
Integration and System Testing Stress Testing
Specialized Testing for specific
3rd party Application Certification for a
environments: Home Network and Field Testing and Troubleshooting
given Application platform
Interoperability with other devices
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6. Thank You
Ajay Hampapur
Ajay.hampapur@mphasis.com
408-390-2639
© 2012 MphasiS
The information contained herein is subjected to change without notice.
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