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Skills for the Current and Future Knowledge Worker
This document summarizes a presentation on the skills needed for current and future knowledge workers. It identifies 11 skills from a 2020 knowledge work skills report by the Institute for the Future: sensemaking, social intelligence, novel adaptive thinking, cross-cultural competency, computational thinking, new media literacy, transdisciplinarity, design mindset, cognitive load management, and virtual collaboration. It also identifies 9 skills and 7 attributes that a separate ECOP-sponsored study found are important for 21st century Extension professionals. The presentation concludes with questions for discussion on how Extension should adjust to future forces and focus its workforce.
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Skills for the Current and Future Knowledge Worker
- 1. Skills for theCurrent and Future Knowledge Worker #NETC2014 National Extension Technology Community Conference May 2014 @aafromaa aadrian@extension.org slideshare.net/aafromaa 1
- 2. Institute for TheFuture 2020 Knowledge Work Skills Report http://www.iftf.org/futureworkskills Signals methodology— An extension of decades of practice aggregating data, expert opinion, and trends research to understand patterns of change. Signals of new products, technologies, practices, policies, and disruptions that can be scaled and that have greater implications are considered in drawing forecasts. 2
- 3. Six drivers ofdisruption rise of smart machines and systems globally connected world superstructed organizations new media ecology computational world extreme longevity http://www.flickr.com/photos/kabanski/914928023
- 4. Sensemaking Determine the deepermeaning or significance of what is being expressed rise of smart machines and systems http://www.flickr.com/photos/btrayner/259804265/ 4
- 5. Social Intelligence Connect toothers in a deep and direct way, to sense and stimulate reactions and desired interactions rise of smart machines and systems globally connected world http://www.flickr.com/photos/jordigraells/475843606/ 5
- 6. Novel Adaptive Thinking Proficient atthinking and coming up with solutions and responses beyond that which is rote or rule-based rise of smart machines and systems globally connected world http://www.flickr.com/photos/jurvetson/49191352/
- 7. Cross Cultural Competency Operate indifferent cultural settings globally connected world superstructed organizations http://www.flickr.com/photos/cognizant-worldwide/8589181792/ 7
- 8. Computational Thinking Translate vast amountsof data into abstract concepts and to understand data based reasoning new media ecology computational world http://www.flickr.com/photos/brewbooks/8690960990/8
- 9. New Media Literacy Critically assessand develop content using new media forms, and to leverage for persuasive communication new media ecology superstructed organizations extreme longevity 9
- 10. Transdisciplinarity Understand concepts andhave knowledge across multiple disciplines computational world extreme longevity http://www.flickr.com/photos/jonnygoldstein/4378439971/ 10
- 11. Design Mindset Represent anddevelop tasks and work processes for desired outcomes Drivers of disruption: computational world superstructed organizations http://www.flickr.com/photos/designandtechnologydepartment/6828102552/11
- 12. Cognitive Load Management Discriminate andfilter information for importance, and to understand how to maximize cognitive functioning using a variety of tools and techniques Drivers of disruption: superstructed organizations computational world new media ecology 12
- 13. Virtual Collaboration Work productively, driveengagement, and demonstrate presence as a member of a virtual team globally connected world superstructed organizations http://www.flickr.com/photos/john-norris/3494842764
- 14. Reviewed 372 Extensionjob postings for required and preferred skills or attributes 49 Extension Director/Administrators identified important skills and/or attributes in survey Focus groups (8) with highly effective Extension professionals (33) identified by Director/Administrators ECOP sponsored study: Data Collection 14
- 15. ECOP sponsored study: Differentiatedskills and attributes Skill: a learned power of doing something competently; a developed aptitude or ability Attribute: an inherent characteristic; a word ascribing a quality 15
- 16. Attributes for 21stCentury Extension Professionals
- 17. Skills needed for2020 knowledge worker (IFTF) Sensemaking Social Intelligence Novel Adaptive Thinking Cross Cultural Competency Computational Thinking New Media Literacy Transdisciplinarity Design Mindset Cognitive Load Management Virtual Collaboration
- 18. Attributes for 21stCentury Extension Professionals ITFT Identified Skills Sensemaking Social Intelligence Novel Adaptive Thinking Cross Cultural Competency Computational Thinking New Media Literacy Transdisciplinarity Design Mindset Cognitive Load Management Virtual Collaboration
- 19. Skills for 21stCentury Extension Professionals Organizing skills Excellent knowledge base/subject matter expertise Effective written and oral communication Understands how to be an effective team player Effective teacher 19
- 20. Attributes for 21stCentury Extension Professionals Engaging personality Listening skills Flexible, adaptable and willing to change Positive outlook/optimistic Passion for Extension and helping others High personal standard of excellence Operates with minimal guidance
- 21. References The 21st CenturyExtension Professional (the ECOP sponsored study) Webinar and Slideset https://learn.extension.org/events/1073 Skills for 2020 Knowledge Workers http://www.iftf.org/futureworkskills Other recommended readings: Global landscape http://www.iftf.org/our-work/global-landscape/work/ People and Technology http://www.iftf.org/our-work/people-technology/ Harold Jarche’s blog: http://www.jarche.com/ Ongoing finds in connected organizations http://www.scoop.it/t/connected-communities Ongoing finds in personal learning http://www.scoop.it/t/approachtolearning
- 22. Skills for theCurrent and Future Knowledge Worker #NETC2014 @aafromaa aadrian@extension.org slideshare.net/aafromaa Creative Commons License Skills for the Current and Future Knowledge Worker by Anne Mims Adrian is licensed under a Creative Commons Attribution-NonCommercial 3.0 Unported License. 22
- 23. Discussion What are forcesimportant for Extension and land-grants to adjust to? What are some points of either report or both reports that stand out? What should Extension focus on that will make us successful in the future? How do those focus areas affect our work force? 23
Editor's Notes
- #3 An independent, nonprofit strategic research group. In this report, they found 6 drivers of disruption and 10 skills needed for 2020 knowledge workers.
- #4 IFTF is an independent, nonprofit strategic research group. In this report, they found 6 drivers of disruption and 10 skills needed for 2020 knowledge workers. Extreme longevity - Increasing global lifespans change the nature of careers and learning Rise of smart machines and systems - Workplace automation nudges human workers out of rote, repetitive tasks Computational world - Massive increases in sensors and processing power make the world a programmable system New media ecology - New communication tools require new media literacies beyond text Superstructed organizations - Social technologies drive new forms of production and value creation Globally connected world - Increased global interconnectivity puts diversity and adaptability at the center of organizational operations
- #15 Conduct an evidence-based study to identify important characteristics of evolving 21st Century Extension professionals to inform our hiring, professional development, educational and support systems. We expect that study results and conclusions will help us more rapidly move our Extension programs into the 21st Century. Expected Outcomes: A clear understanding of the expectations of modern Extension professionals. Enhanced hiring processes facilitated by better identification of 21st Century Extension attributes in applicants. Better design and effectiveness of orientation and staff development programs for new and current employees. Improved job satisfaction leading to better retention of new hires. Informed academic programs who develop enhanced educational experiences focused on important characteristics of 21st Century Extension professionals. A clear understanding of the expectations of modern Extension professionals. Enhanced hiring processes facilitated by better identification of 21st Century Extension attributes in applicants. Better design and effectiveness of orientation and staff development programs for new and current employees. Improved job satisfaction leading to better retention of new hires. Informed academic programs who develop enhanced educational experiences focused on important characteristics of 21st Century Extension professionals.