The document discusses Portalbuzz, a cloud-based membership management system designed for service organizations. It was created by the CTO of Kiwanis International to simplify administration and communication. IHQ was looking for an affordable online registration system and discovered Portalbuzz in 2013. It centralized member data, integrated billing, and allowed data updates across organizational levels. Future features included bulk emailing and convention registration. It was also part of a larger initiative for collaboration between service organizations.