Advantages & disadvantages of different communication routes
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Advantages and disadvantages of different communication routes to gather information to provide technical advice and guidance.
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Advantages & disadvantages of different communication routes
- 1. • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Advantages & Disadvantages Of Different Communication Routes Presented By SHWE YEE MYA WIN
- 2. • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Live Chat Forum FAQs Email Newsletter User Guide Remote Connection Telephone Face-to-face 2 Communication Routes
- 3. • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Advantages Easily Accessible Instant Response/Feedback Support multiple customers simultaneously Cost Effective Lessen emotional response 3 Live Chat Disadvantages × Prank chats × Constant need of internet access × Communication Difficulties × Time zone Difference × Not very convenient for every user
- 4. • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Advantages Create a discussion environment Ability to see different views and opinions on certain problem Treasure trove of information 4 Forum Disadvantages × Unable to get instant response. × Posts may become sloppy, messy, and off topic. × Opens you up to hackers, spammers and predators.
- 5. • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Advantages Reduce the need to answer the same question repeatedly 5 FAQs Disadvantages × No guarantee to give the exact answer.
- 6. • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Advantages Quick and effective communication. Easy to use Cost Effective 6 Email Disadvantages × Have to wait a long time to get a reply × Need of email address and internet access × Prone to spam and viruses
- 7. • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Advantages Continuous share of information 7 Newsletter Disadvantages × Subscription Problems × Can be annoying and not very helpful.
- 8. • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Advantages Reduce the chance of misuse the product Serving as a sales literature Save Time 8 User Guide Disadvantages × No other information than how to use the product. × Cannot solve any problem
- 9. • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Advantages Easily Accessible Time Effective 9 Remote Connection Disadvantages × Security Risks × Slow × Not reliable
- 10. • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Advantages Immediate feedback Common and easy Interactive 10 Telephone Disadvantages × Time consuming × Costly × Cannot send images and files
- 11. • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Advantages Effective communications Questions and mistakes can be clarified immediately 11 Face-to-Face Disadvantages × Unsuitable for multiple users × Not accountable × Inaccessible
- 12. • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level