UKLUG 2012 - Uffe's keynote


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In 1994, IDC published a report about "Lotus Notes - the Agent of Change" detailing the dramatic ROI achieved by using Notes. We will discuss the whole roadmap - including the right and wrong turns during almost 20 years - leading to the present day Notes/Domino and current situation.
We're right now at the next inflexion point in enterprise productivity driven by the wave of Social Software and we will explore the role and roadmap for Notes/Domino as the catalyst for a Social Business.

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UKLUG 2012 - Uffe's keynote

  1. 1. Back to the Future …UKLUG / Cardiff, 3rd September 2012, Uffe Sorensen ©2012 IBM Corporation
  2. 2. © IBM Corporation 2012. All Rights Reserved.The information contained in this publication is provided for informational purposes only. While efforts were made toverify the completeness and accuracy of the information contained in this publication, it is provided AS IS withoutwarranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans andstrategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arisingout of the use of, or otherwise related to, this publication or any other materials. Nothing contained in thispublication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or itssuppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use ofIBM software.References in this presentation to IBM products, programs, or services do not imply that they will be available in allcountries in which IBM operates. Product release dates and/or capabilities referenced in this presentation maychange at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended tobe a commitment to future product or feature availability in any way. Nothing contained in these materials isintended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in anyspecific sales, revenue growth or other results.IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld andLotusphere are trademarks of International Business Machines Corporation in the United States, other countries, orboth. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both.Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.All references to Greenwell and Renovations and other data used in pictures of product user interface refer tofictitious companies and are used for illustration purposes only.Opinions expressed in this presentation are entirely my own and not representative of formal IBM policies oropinions. ©2012 IBM Corporation
  3. 3. IBM and The Perfect Storm …● Microsoft …● OS/2 …● OfficeVision …● Lou Gerstner ... ©2012 IBM Corporation
  4. 4. ©2012 IBM Corporation
  5. 5. $1,000,000,000,000 and What Did We Get? id=gRcEAAAAMBAJ&pg=PA38&lpg=PA38&dq=lotus+notes+agent+of+change+idc+1994&source=bl&ots=KAClndPGyI&sig=lDMjhLkRDtAt7mlRoB IT1h1oNQQ&hl=en&ei=huOmTe2FI5CzhAfe0fTXCQ&sa=X&oi=book_result&ct=result&resnum=1&ved=0CBMQ6AEwAA#v=onepage&q&f=false ©2012 IBM Corporation
  6. 6. Notes begins …International Data Corporation (1994). Lotus Notes: Agent of Change: TheFinancial Impact of Lotus Notes on Business, IDC Special Report ©2012 IBM Corporation
  7. 7. Early growth years … IBM acquisition 56MInternational Data Corporation (1994). Lotus Notes: Agent of Change: TheFinancial Impact of Lotus Notes on Business, IDC Special Report ©2012 IBM Corporation
  8. 8. Domino Release Schedule1Q97 2Q97 3Q97 4Q97 1Q98 2Q98 3Q98 4Q984.13 4.14 4.154.51 4.52 4.53 4.54 4.55 4.56 4.57 4.6 4.61 5.0 5.1 5.2 5.3
  9. 9. A new Millennium … IBM acquisitionInternational Data Corporation (1994). Lotus Notes: Agent of Change: TheFinancial Impact of Lotus Notes on Business, IDC Special Report ©2012 IBM Corporation
  10. 10. ©2012 IBM Corporation
  11. 11. Steady, now … IBM acquisitionInternational Data Corporation (1994). Lotus Notes: Agent of Change: TheFinancial Impact of Lotus Notes on Business, IDC Special Report ©2012 IBM Corporation
  12. 12. The Workplace Years …● “Cold dead fish”● IBM Lotus Instant Messaging & Web Conferencing● IBM Lotus Team Workplace● IBM Lotus Domino Document Manager● …[ No worries: We fixed all of that and came out with a bettersolution in the end ! ] ©2012 IBM Corporation
  13. 13. The Hannover release - son of WorkPlace ... “Hannover” release – the integration client IBM acquisitionInternational Data Corporation (1994). Lotus Notes: Agent of Change: TheFinancial Impact of Lotus Notes on Business, IDC Special Report ©2012 IBM Corporation
  14. 14. *Reference: Gartner - "Beyond E-Mail: Does E-Mail Have a Future, and Why Should You Care?, presented by Matthew Cain, Gartner Portal, Content & Collaboration Summit, June 8-10, 2009 Gartner: Portal, Content & Collaboration Summit, June 2009© 2009 IBM Corporation
  15. 15. ND going Social – Project Vulcan … “Hannover” release – the integration client IBM acquisitionInternational Data Corporation (1994). Lotus Notes: Agent of Change: TheFinancial Impact of Lotus Notes on Business, IDC Special Report ©2012 IBM Corporation
  16. 16. A well known history ...● Many leading businesses were early adopters of productivity tools for business professionals ­ Situational apps / Rapid Application Development tools ­ Collaborative client/server applications ­ “Groupware”● Evolved in parallel with back-office automation and IT consolidation on standard software for ERP ©2012 IBM Corporation
  17. 17. So, where are we now ...● E-Mail, Calendaring, IM recognized as essential business instruments ...● MS fighting to maintain restrictive desktop document paradigm … SW licensing practices ...● User driven Groupware / got industrialized and consolidated in the IT org● The tippers from the early adopters are now elsewhere in the org or retired …● M&A created an intricate maze of diverse capabilities and platforms …● Consolidation and migration projects extremely expensive in direct capex/opex, lost productivity … -and- stifling innovation while on-going ... ● Everyone need to break the mold ©2012 IBM Corporation
  18. 18. Knowledge work has changed Workforce demographics have changed● Work has become increasingly collaborative● Decision making is increasingly social “By 2014, 50% of (“group think”) all employed people will be Millennials”● Knowledge Management is back!● The volume of information is staggering and growing rapidly● Greater emphasis on web-delivered clients to lower client-side delivery costs● Hybrid delivery architecture to provide choice and lower cloud transition risk● Mobile as a first-class client ● While not directly relevant to business, we must learn from their adoption Client expectations have changed Collaboration itself has changed Source: ©2012 IBM Corporation
  19. 19. Emergence of the 5th wave … The rise of the networked enterprise: Web 2.0 finds its payday ©2012 IBM Corporation
  20. 20. Major businesses from all industries are adoptingnew paradigms for collaboration -“social software” is growing …● IBM uniquely embracing and integrating the existing layers of capabilities for maximum ROI● Investing in innovation and leveraging people● Not wasting money on converting existing paradigms from one platform to another● Ex: Global communities of engineers for sharing best practices and drive innovation rather than replacing one “mail box” with another “mail box” …● Just like Notes in the first place - but for the entire extended enterprise !! ©2012 IBM Corporation
  21. 21. People are empowered like never before Find and share Rise of social networking Bringing social tools information instantly and mobile devices into the enterprise• 155 million tweets sent • Social networking • 37% of US IT workers via Twitter each day accounts for 22% of all are• More than 7 billion online time using technology they pieces of content • Smartphone and tablet master first at home, shared each week on shipments now then bring to work Facebook outpace PCs • 64% of GenY download unauthorized Source: Facebook, 2011 applications Source: Nielsenwire, 6/1/2010, Morgan Stanley at least once a week Source: Forrester: Forrsights Workforce Survey 2011 to get their job done ©2012 IBM Corporation
  22. 22. Traditional roles and processes across the businessnetwork are evolving, forever changing the wayorganizations operate Employees Customers Partners self-forming teams leading the conversations becoming on-demand around fast moving that define brands extensions of the opportunities enterprise As barriers between people disappear, organizations are learning to tap into collective intelligence, advocacy, and distributed talent to drive business results. ©2012 IBM Corporation
  23. 23. How this CIO Helped Bayer Become Social … Ironically, people are talking again: … like social media has humanized the relationship between employees, where email did not.... They find experts faster and more efficiently ... Kurt De Ruwe, Employees share a lot more CIO, Bayer Material Science information – “It’s Culture Changing”: … Employees now The Power of the crowd … better understand the organization’s mission and the Executives are more projects that support it. accessible ... “My team knows if they want to have a quick answer One place where knowledge and for me then they post something people can connect … on my board and then usually within a few hours they get a response.” … question and answer become more visible and searchable … ©2012 IBM Corporation
  24. 24. ©2012 IBM Corporation
  25. 25. ● A look at some of the near term deliverables …● Notes/Domino/iNotes 8.5.4 SE ­ Public BETA (based on CD6) expected in mid-Nov 2012 ­ Targeting GA 1q2013 ­ 2q2013 SE "Update Pack" -- continued investment and injection of Social and Embedded Experiences enhancements● Connections Mail (C4) ­ Announcement of Connections Mail -- Sep 2012 Note: These are not committed plan elements, but targets – all subject to change ! ©2012 IBM Corporation
  26. 26. PROFILES: Search and Status updatesUpdate yours and View others in your network
  27. 27. Drag and drop to upload and share new FILES contentlinks
  28. 28. Updated “Discover” pageBecome an expert user, faster with new look-and-feel home page ©2012 IBM Corporation
  29. 29. New “Updates” page ©2012 IBM Corporation
  30. 30. Consistent context Work more efficiently through a completely integrated user experience that brings information to you through aggregation and embedded experiences Updated styles, fonts, UI, icons, spacing, etc.Integratednavigation Simplified dates ©2012 IBM Corporation
  31. 31. Embedded ExperiencesEnables you to work faster and smarter by avoiding contextswitching and infusing socially oriented collaboration capabilities Download or preview the file directly from your mail See latest and add No longer need to open a additional commentsCategorization by message and click on a linkdate helps make to get the actual documentemail easier to or updatesmanage ©2012 IBM Corporation
  32. 32. Embedded Experiences (cont.) Embedded Experiences ease transient interactions within mail and other applications ©2012 IBM Corporation
  33. 33. “Rolling Calendar”view (additive weeks) “Weekly Planner” view ©2012 IBM Corporation
  34. 34. iNotes 8.5.4 Social EditionMail Dark UI – updated styles, fonts, icons, Navigation bar – better use of space, etc. integration with portfolio services Simplified dates Widgets sidebar panel - Google Gadgets - Drag & Drop Embedded preview experience ©2012 IBM Corporation
  35. 35. iNotes 8.5.4 Social EditionLive Text Live names ©2012 IBM Corporation
  36. 36. iNotes 8.5.4 Social EditionCalendar view Dark UI – updated styles, fonts, icons, use of spacing, etc. Unprocessed “Ghosted” meetings Simplified entry colors Conflict indicator ©2012 IBM Corporation
  37. 37. iNotes 8.5.4 Social EditionCalendar forms New simplified but expandable layout Add room expands to provide entry field New Scheduler widget - Dynamically drag time - Checkboxes to add/remove New invitation form - Similar to Notes “You are available at this time“ simplified and expandable ©2012 IBM Corporation
  38. 38. iNotes 8.5.4 Social Edition enhancements (cont.)● Import .CSV contacts● Insert .PNG images in rich text editor ©2012 IBM Corporation
  39. 39. Domino 8.5.4 Social Edition enhancements● SAML support (1.1 and 2.0)● SHA-2 support for S/MIME● OAuth credential store● Database Management Tool ­ All-in-one performance of database maintenance tasks: e.g., compact, index updates, etc. ©2012 IBM Corporation
  40. 40. Adding Social Capabilities to XPages● Wrap XPages as OpenSocial gadgets ­ Allows XPages to participate in Embedded Apps● New data sources to access any XML and JSON REST services ­ New Connections dedicated data sources (Communities, Profiles...) ­ New data source and libraries to deal with the Activity Streams● New controls to deal with the public social networks ­ Connect to SmartCloud Engage, Dropbox, Facebook, Twitter...● Seamless handling of authentication/authorization mechanisms ­ Supports single sign-on, OAuth, Basic Authentication...● XPages Social Enabler available now on OpenNTF ­ See the introduction video: ©2012 IBM Corporation
  41. 41. IBM Lotus Notes Application Player● Objective: Address key gap in adopting an enterprise web strategy● Two options: “No need to replace those cabinets, just reface them” ­ Either through plug-in or XPages modernization● Plug-in result: Applications run in a browser with no modification!● Lightweight install, similar to other plug-ins in size, deployment time and configuration requirements● Minimal limitations: ­ Windows only, for now at least ­ Not designed to support mail template, rather, to work in conjunction with iNotes ­ Firefox and IE along with Citrix, in first release ©2012 IBM Corporation
  42. 42. IBM Lotus Notes Application Player ©2012 IBM Corporation
  43. 43. IBM Lotus Notes Application Player ©2012 IBM Corporation
  44. 44. The future of mail is social IBM Connections Mail is the evolution of collaboration and messaging  Not a product – a service you can tap into wherever you are  Brings all your interactions together in one place – mail, social homepage, communities, centralized/shared information, business applications and processes  Accessible from anywhere – using your device of choice  Tailored to you and your device Evolved capabilities  Simple – intuitive and easy to use  Integrated – find what and who you need in one place, without switching between applications  Social – the familiarity of e-mail in the context of a social networking experience  Secure – mitigates security risks“Very soon, you wont be able to see email and social networking separate.Email will not die, it will in fact have more flavour and will be more integrated." -- Neha Gupta, senior research analyst, Gartner ©2012 IBM Corporation
  45. 45. Connections Mail – Sep 2012 in C4● Connections Mail moves activities previously conducted in the inbox across social communities● Shifts the focus and orientation to a people-centric approach rather than document-centric; from “sending” to “sharing”● Integration of social capabilities within the business process promotes uptake of social tools● Improved use of contacts and people in your social network● Promotes access to current data so business decisions are not made with outdated information● Over time, Connections Mail connects the user to just the conversations and content they need● Delivers an environment where information you need finds you, rather than you having to find information● Available for both Domino and Exchange messaging server environments ©2012 IBM Corporation
  46. 46. IBM Connections MailBeing in mail without being in mail ● Access your inbox without being in mail Distinguish unread email messages Click “star” to mark for follow-up Key triage actions and additional line of snippet information reveals on hover: Reply, Reply to All, Forward or Delete ©2012 IBM Corporation
  47. 47. IBM Connections MailMail compose... “Objectized” names Progressive disclosure for “Cc” and “Bcc” fieldsIntegrated mailcontacts and socialnetwork in type-ahead (includingProfile pictures) Spell-checking content Rich text editor Append signature ©2012 IBM Corporation
  48. 48. Why Social Mail is different...● Moves activities previously conducted in the inbox to more appropriate repositories● Social mail is multi-faceted● Fosters richer and more productive conversations, improves knowledge sharing, and creates broader and deeper relationships across a network● Connects the user to just the conversations and content they need, rather than them wasting time finding it● Instead of a process-oriented inbox, users of social mail enjoy an activity- oriented inbox – one that becomes their central hub to social activity ©2012 IBM Corporation
  49. 49. How Social Mail is different...● Addresses tangible email issues, such as information overload, not real-time, etc.● Moves the center of gravity for collaboration out of the inbox to more appropriate modes of collaboration● Makes the most of your people investment – skills, productivity, responsiveness● Keeps you in context● Integration of social capabilities within the business process promotes uptake of social tools● Negates the need for use of consumer grade tools● Provides necessary tools to meet needs of changing demographics of the workforce ©2012 IBM Corporation
  50. 50. Emerging Social Business components … Installable Mobile Apps Zero-Install Web Apps Notes Rich Client Mail Calenda UC Meeting Social XPages, Portlets, Mail, XPages, Portlets, Mail, Calendar, Contacts, Chat, Calendar, Contacts, Chat, r s Meetings, Files, Blogs, Wikis, Meetings, Files, Blogs, Wikis, Forums, Activity Stream ... Forums, Activity Stream ...Activity Stream e-Mail, Calendar Communicating Connecting Collab.AppsAggregation Domino Mail Sametime Connections XPages Services Services Services Services Services ©2012 IBM Corporation
  51. 51. Thank you ! Спасибо ! Merci ! Gracias ! ‫شكرا‬ @uffesorensen #ibmsocbiz usorensen ©2012 IBM Corporation