UKLUG 2012 - Uffe's keynote

Back to the Future …
UKLUG / Cardiff, 3rd September 2012, Uffe Sorensen ©2012 IBM Corporation

© IBM Corporation 2012. All Rights Reserved.

The information contained in this publication is provided for informational purposes only. While efforts were made to
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References in this presentation to IBM products, programs, or services do not imply that they will be available in all
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IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and
Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or
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All references to Greenwell and Renovations and other data used in pictures of product user interface refer to
fictitious companies and are used for illustration purposes only.

Opinions expressed in this presentation are entirely my own and not representative of formal IBM policies or
opinions.

©2012 IBM Corporation

IBM and The Perfect Storm …

●
Microsoft …
●
OS/2 …
●
OfficeVision …
●
Lou Gerstner ...


$1,000,000,000,000 and What Did We Get?

http://books.google.com/books?
id=gRcEAAAAMBAJ&pg=PA38&lpg=PA38&dq=lotus+notes+agent+of+change+idc+1994&source=bl&ots=KAClndPGyI&sig=lDMjhLkRDtAt7mlRoB
IT1h1oNQQ&hl=en&ei=huOmTe2FI5CzhAfe0fTXCQ&sa=X&oi=book_result&ct=result&resnum=1&ved=0CBMQ6AEwAA#v=onepage&q&f=false


Notes begins …

International Data Corporation (1994). Lotus Notes: Agent of Change: The
Financial Impact of Lotus Notes on Business, IDC Special Report ©2012 IBM Corporation

Early growth years …

IBM acquisition

56M


Domino Release
Schedule

1Q97 2Q97 3Q97 4Q97 1Q98 2Q98 3Q98 4Q98

4.13 4.14 4.15

4.51 4.52 4.53 4.54 4.55 4.56 4.57

4.6 4.61

5.0 5.1 5.2 5.3

A new Millennium …

IBM acquisition


Steady, now …

IBM acquisition


The Workplace Years …
●
“Cold dead fish”
●
IBM Lotus Instant Messaging & Web Conferencing
●
IBM Lotus Team Workplace
●
IBM Lotus Domino Document Manager
●
…

[ No worries: We fixed all of that and came out with a better
solution in the end ! ]


The Hannover release - son of WorkPlace ...

“Hannover” release – the
integration client
IBM acquisition


*Reference: Gartner - "Beyond E-Mail: Does E-Mail Have a Future, and Why Should You Care?,
presented by Matthew Cain, Gartner Portal, Content & Collaboration Summit, June 8-10, 2009
Gartner: Portal, Content & Collaboration Summit, June 2009

© 2009 IBM Corporation

ND going Social – Project Vulcan …

“Hannover” release – the
integration client
IBM acquisition


A well known history ...

●
Many leading businesses were early adopters of productivity tools
for business professionals
Situational apps / Rapid Application Development tools
Collaborative client/server applications
“Groupware”
●
Evolved in parallel with back-office
automation and IT consolidation on
standard software for ERP


So, where are we now ...
●
E-Mail, Calendaring, IM recognized as essential business instruments ...
●
MS fighting to maintain restrictive desktop document paradigm …
SW licensing practices ...
●
User driven Groupware / app.dev. got industrialized and consolidated in the IT org
●
The tippers from the early adopters are now elsewhere in the org or retired …
●
M&A created an intricate maze of diverse
capabilities and platforms …
●
Consolidation and migration projects extremely
expensive in direct capex/opex, lost productivity …
-and-
stifling innovation while on-going ...

●
Everyone need to break the mold


Knowledge work has changed Workforce demographics have changed
●
Work has become increasingly collaborative
●
Decision making is increasingly social “By 2014, 50% of
(“group think”) all employed people
will be Millennials”
●
Knowledge Management is back!
●
The volume of information is staggering and
growing rapidly

●
Greater emphasis on web-delivered
clients to lower client-side delivery costs
●
Hybrid delivery architecture to provide
choice and lower cloud transition risk
●
Mobile as a first-class client

●
While not directly relevant to business, we
must learn from their adoption

Client expectations have changed Collaboration itself has changed
Source: http://www.carrierevolution.com/articles/164687/millennials-50-of-workforce-by-2014/ ©2012 IBM Corporation

Emergence of the 5th wave …

The rise of the networked enterprise:
Web 2.0 finds its payday


Major businesses from all industries are adopting
new paradigms for collaboration -
“social software” is growing …
●
IBM uniquely embracing and integrating the existing layers of capabilities for maximum ROI
●
Investing in innovation and leveraging people
●
Not wasting money on converting existing paradigms from one platform to another
●
Ex: Global communities of engineers for sharing
best practices and drive innovation rather than
replacing one “mail box” with another “mail box” …
●
Just like Notes in the first place -
but for the entire extended
enterprise !!


People are empowered like never before
Find and share Rise of social networking Bringing social tools
information instantly and mobile devices into the enterprise

• 155 million tweets sent • Social networking • 37% of US IT workers
via Twitter each day accounts for 22% of all are
• More than 7 billion online time using technology they
pieces of content • Smartphone and tablet master first at home,
shared each week on shipments now then bring to work
Facebook outpace PCs • 64% of GenY download
unauthorized
Source: Facebook, 2011
applications
Source: Nielsenwire, 6/1/2010, Morgan Stanley at least once a week
Source: Forrester: Forrsights Workforce Survey 2011
to get their job done


Traditional roles and processes across the business
network are evolving, forever changing the way
organizations operate
Employees Customers Partners
self-forming teams leading the conversations becoming on-demand
around fast moving that define brands extensions of the
opportunities enterprise

As barriers between people disappear, organizations are learning to tap
into collective intelligence, advocacy, and distributed talent to drive
business results.

How this CIO Helped Bayer Become Social …
http://www.forbes.com/sites/markfidelman/2012/05/28/how-this-cio-helped-bayer-become-social/

Ironically, people are talking
again: … like social media has
humanized the relationship
between employees, where email
did not....

They find experts faster and more
efficiently ...
Kurt De Ruwe,
Employees share a lot more CIO, Bayer Material Science
information – “It’s Culture
Changing”: … Employees now The Power of the crowd …
better understand the
organization’s mission and the Executives are more
projects that support it. accessible ... “My team knows if
they want to have a quick answer
One place where knowledge and for me then they post something
people can connect … on my board and then usually
within a few hours they get a
response.” … question and
answer become more visible and
searchable …


http://www-935.ibm.com/services/us/en/c-
suite/ceostudy2012/#partnering ©2012 IBM Corporation

●
A look at some of the near term deliverables …
●
Notes/Domino/iNotes 8.5.4 SE
Public BETA (based on CD6) expected in mid-Nov 2012
Targeting GA 1q2013
2q2013 SE "Update Pack" -- continued investment and injection of
Social and Embedded Experiences enhancements
●
Connections Mail (C4)
Announcement of Connections Mail -- Sep 2012

Note: These are not committed plan elements, but targets – all subject to change !

PROFILES: Search and Status updates
Update yours and View others in your network

Drag and drop to upload and share new FILES content
links

Updated “Discover” page
Become an expert user, faster with new look-and-feel home page


New “Updates” page


Consistent context
Work more efficiently through a completely integrated user experience
that brings information to you through aggregation and embedded
experiences

Updated styles, fonts,
UI, icons, spacing, etc.

Integrated
navigation

Simplified dates


Embedded Experiences
Enables you to work faster and smarter by avoiding context
switching and infusing socially oriented collaboration capabilities

Download or preview
the file directly from
your mail

See latest and add
No longer need to open a additional comments
Categorization by message and click on a link
date helps make to get the actual document
email easier to or updates
manage


Embedded Experiences (cont.)

Embedded Experiences ease
transient interactions within
mail and other applications


“Rolling Calendar”
view (additive weeks)

“Weekly Planner”
view


iNotes 8.5.4 Social Edition
Mail
Dark UI – updated
styles, fonts, icons,
Navigation bar – better use of space, etc.
integration with portfolio
services

Simplified dates

Widgets sidebar
panel
- Google Gadgets
- Drag & Drop

Embedded preview
experience


Live Text

Live names


Calendar view
Dark UI – updated
styles, fonts, icons,
use of spacing, etc.

Unprocessed
“Ghosted”
meetings

Simplified
entry colors
Conflict
indicator


Calendar forms New simplified but
expandable layout

Add room expands to
provide entry field

New Scheduler widget
- Dynamically drag time
- Checkboxes to add/remove
New invitation form
- Similar to Notes
“You are available at this
time“
simplified and expandable


iNotes 8.5.4 Social Edition enhancements (cont.)

●
Import .CSV contacts

●
Insert .PNG images in rich text editor ©2012 IBM Corporation

Domino 8.5.4 Social Edition enhancements
●
SAML support (1.1 and 2.0)
●
SHA-2 support for S/MIME
●
OAuth credential store
●
Database Management Tool
All-in-one performance of database maintenance tasks: e.g.,
compact, index updates, etc.


Adding Social Capabilities to XPages
●
Wrap XPages as OpenSocial gadgets
Allows XPages to participate in Embedded Apps
●
New data sources to access any XML and JSON REST services
New Connections dedicated data sources (Communities, Profiles...)
New data source and libraries to deal with the Activity Streams
●
New controls to deal with the public social networks
Connect to SmartCloud Engage, Dropbox, Facebook, Twitter...
●
Seamless handling of authentication/authorization mechanisms
Supports single sign-on, OAuth, Basic Authentication...
●
XPages Social Enabler available now on OpenNTF
See the introduction video:
http://www.openntf.org/blogs/openntf.nsf/d6plinks/NHEF-8M5CNA


IBM Lotus Notes Application Player
●
Objective: Address key gap in adopting an enterprise web strategy
●
Two options: “No need to replace those cabinets, just reface them”
Either through plug-in or XPages modernization
●
Plug-in result: Applications run in a browser with no modification!
●
Lightweight install, similar to other plug-ins in size, deployment time
and configuration requirements
●
Minimal limitations:
Windows only, for now at least
Not designed to support mail template, rather, to work in conjunction
with iNotes
Firefox and IE along with Citrix, in first release


IBM Lotus Notes Application Player


The future of mail is social
 IBM Connections Mail is the evolution of collaboration and messaging
 Not a product – a service you can tap into wherever you are
 Brings all your interactions together in one place – mail, social homepage, communities,
centralized/shared information, business applications and processes
 Accessible from anywhere – using your device of choice
 Tailored to you and your device

Evolved capabilities
 Simple – intuitive and easy to use
 Integrated – find what and who you need in one place, without switching between
applications
 Social – the familiarity of e-mail in the context of a social networking experience
 Secure – mitigates security risks

“Very soon, you won't be able to see email and social networking separate.
Email will not die, it will in fact have more flavour and will be more integrated."
-- Neha Gupta, senior research analyst, Gartner

Connections Mail – Sep 2012 in C4
●
Connections Mail moves activities previously conducted in the inbox
across social communities
●
Shifts the focus and orientation to a people-centric approach rather
than document-centric; from “sending” to “sharing”
●
Integration of social capabilities within the business process
promotes uptake of social tools
●
Improved use of contacts and people in your social network
●
Promotes access to current data so business decisions are not made
with outdated information
●
Over time, Connections Mail connects the user to just the
conversations and content they need
●
Delivers an environment where information you need finds you,
rather than you having to find information
●
Available for both Domino and Exchange messaging server
environments


IBM Connections Mail
Being in mail without being in mail
●
Access your inbox without being in mail
Distinguish unread
email messages

Click “star” to mark
for follow-up

Key triage actions and
additional line of
snippet information
reveals on hover:
Reply, Reply to All,
Forward or Delete


IBM Connections Mail
Mail compose...
“Objectized” names Progressive
disclosure for “Cc”
and “Bcc” fields

Integrated mail
contacts and social
network in type-
ahead (including
Profile pictures)

Spell-checking
content

Rich text editor

Append signature


Why Social Mail is different...
●
Moves activities previously conducted in
the inbox to more appropriate
repositories
●
Social mail is multi-faceted
●
Fosters richer and more productive
conversations, improves knowledge
sharing, and creates broader and
deeper relationships across a network
●
Connects the user to just the
conversations and content they need,
rather than them wasting time finding
it
●
Instead of a process-oriented inbox,
users of social mail enjoy an activity-
oriented inbox – one that becomes
their central hub to social activity


How Social Mail is different...
●
Addresses tangible email issues, such as
information overload, not real-time, etc.
●
Moves the center of gravity for collaboration
out of the inbox to more appropriate modes
of collaboration
●
Makes the most of your people investment –
skills, productivity, responsiveness
●
Keeps you in context
●
Integration of social capabilities within the
business process promotes uptake of social
tools
●
Negates the need for use of consumer grade
tools
●
Provides necessary tools to meet needs of
changing demographics of the workforce


Emerging Social Business components …

Installable Mobile Apps Zero-Install Web Apps Notes Rich Client

Mail Calenda UC Meeting Social XPages, Portlets, Mail, XPages, Portlets, Mail,
Calendar, Contacts, Chat, Calendar, Contacts, Chat,
r s
Meetings, Files, Blogs, Wikis, Meetings, Files, Blogs, Wikis,
Forums, Activity Stream ... Forums, Activity Stream ...

Activity Stream e-Mail, Calendar Communicating Connecting Collab.Apps

Aggregation Domino Mail Sametime Connections XPages
Services Services Services Services Services

Thank you !
Спасибо !
Merci !
Gracias !
‫شكرا‬
uffe@dk.ibm.com

@uffesorensen
#ibmsocbiz

usorensen


UKLUG 2012 - Uffe's keynote

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