Collaboration for the greater good: How a new government agency changed the face of financial experiences.
UXPA 2013's opening keynote from Noah Kunin, Daniel Munz, and John Yuda chronicles the efforts of the Consumer Financial Protection Bureau to transform traditional mortgage forms into a more user-friendly version of themselves.
There are two videos referenced in the slides, viewable online as follows:
Slide 50: http://www.youtube.com/watch?v=MC515DJrhsM&list=SP4DF0E02026116FC5
Slide 81: http://www.youtube.com/watch?v=U2-M1SbyBVA