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Best Practices in Social Media 
for the Communications 
Professional 
Instructor: 
Erik Deutsch (@erikdeutsch) 
#UCLAx425 
Meeting 5 (December 2): 
•Traditional vs. social media 
•Blog Platforms 
•Working with bloggers/citizen journalists 
•Dealing with empowered consumers, 
negative comments and the real-time 
•Using social media for “old school” media 
relations 
•Guest speakers: 
Babette Pepaj (@BakeSpace) 
Founder, BakeSpace.com and 
TECHmunch Food Blogger Conference 
Jeremy Pepper (@jspepper) 
Social Media Consultant 
UCLA X425 Fall 2014
UCLA X425 Fall 2014
PR pitch --> Media coverage --> Public consumption 
Traditional Media Gatekeepers 
UCLA X425 Fall 2014
Everyone. Everything. Everywhere. 
All the Time. In All Directions. 
Content that is Consumed and Shared. 
“Tradigital” 
UCLA X425 Fall 2014
Traditional media "hits" are just the beginning, 
not the end, of the journey... 
UCLA X425 Fall 2014
TRADITIONAL 
SOCIAL 
Professional Journalists User Generated/Citizen Journalists 
Editorial process/oversight 
Editorial is distinct from advertising 
Expensive Infrastructure 
Broadcast 
One-Way Consumed 
Next Day Water Cooler Discussion 
Anything goes 
Anything goes 
Free or Low Cost Tools Online 
Narrowcast (Niche) / Targeted 
Two-Way/Multidirectional 
(interactive conversation) 
Immediate Opportunity to Go Viral 
UCLA X425 Fall 2014
Today’s Media Landscape 
+ “SHARED” (aka Social) – and it’s all CONVERGING. 
UCLA X425 Fall 2014
1. Full-Scale: Wordpress, Blogger, Typepad 
2. Hybrid or "Lifestream": Tumblr, Posterous 
3.Micro: Twitter 
UCLA X425 Fall 2014
Full Platforms: 
Wordpress, Blogger & TypePad 
- Lots of free and paid templates 
- Customization 
- Hosted or unhosted 
- Widgets and plugins 
Hybrid or "Lifestream" Platforms 
Tumblr & Posterours 
- Simple, quick and easy 
- Limited capabilities and customization 
Micro Platforms 
Twitter 
UCLA X425 Fall 2014
UCLA X425 Fall 2014
1) Don't "carpet bomb" or 
“spray and pray” 
2) Be social 
3) Provide "social" content 
4) Make it "profitable" for the blogger 
PR = Page Rank 
5) Be prepared to pay up! 
Understand "Paid" vs. "Earned" Media... 
... as well as “Owned” and “Shared 
UCLA X425 Fall 2014
UCLA X425 Fall 2014
Meeting 5 (December 2): 
Guest speakers: 
Jeremy Pepper (@jspepper) 
Social Media Consultant 
Babette Pepaj (@BakeSpace) 
Founder, BakeSpace.com; 
Producer, TECHmunch Food Blogger Conference

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UCLA x425 Fall '14 - Week 5

  • 1. Best Practices in Social Media for the Communications Professional Instructor: Erik Deutsch (@erikdeutsch) #UCLAx425 Meeting 5 (December 2): •Traditional vs. social media •Blog Platforms •Working with bloggers/citizen journalists •Dealing with empowered consumers, negative comments and the real-time •Using social media for “old school” media relations •Guest speakers: Babette Pepaj (@BakeSpace) Founder, BakeSpace.com and TECHmunch Food Blogger Conference Jeremy Pepper (@jspepper) Social Media Consultant UCLA X425 Fall 2014
  • 3. PR pitch --> Media coverage --> Public consumption Traditional Media Gatekeepers UCLA X425 Fall 2014
  • 4. Everyone. Everything. Everywhere. All the Time. In All Directions. Content that is Consumed and Shared. “Tradigital” UCLA X425 Fall 2014
  • 5. Traditional media "hits" are just the beginning, not the end, of the journey... UCLA X425 Fall 2014
  • 6. TRADITIONAL SOCIAL Professional Journalists User Generated/Citizen Journalists Editorial process/oversight Editorial is distinct from advertising Expensive Infrastructure Broadcast One-Way Consumed Next Day Water Cooler Discussion Anything goes Anything goes Free or Low Cost Tools Online Narrowcast (Niche) / Targeted Two-Way/Multidirectional (interactive conversation) Immediate Opportunity to Go Viral UCLA X425 Fall 2014
  • 7. Today’s Media Landscape + “SHARED” (aka Social) – and it’s all CONVERGING. UCLA X425 Fall 2014
  • 8. 1. Full-Scale: Wordpress, Blogger, Typepad 2. Hybrid or "Lifestream": Tumblr, Posterous 3.Micro: Twitter UCLA X425 Fall 2014
  • 9. Full Platforms: Wordpress, Blogger & TypePad - Lots of free and paid templates - Customization - Hosted or unhosted - Widgets and plugins Hybrid or "Lifestream" Platforms Tumblr & Posterours - Simple, quick and easy - Limited capabilities and customization Micro Platforms Twitter UCLA X425 Fall 2014
  • 11. 1) Don't "carpet bomb" or “spray and pray” 2) Be social 3) Provide "social" content 4) Make it "profitable" for the blogger PR = Page Rank 5) Be prepared to pay up! Understand "Paid" vs. "Earned" Media... ... as well as “Owned” and “Shared UCLA X425 Fall 2014
  • 13. Meeting 5 (December 2): Guest speakers: Jeremy Pepper (@jspepper) Social Media Consultant Babette Pepaj (@BakeSpace) Founder, BakeSpace.com; Producer, TECHmunch Food Blogger Conference