17. • Community Fully Engaged and Participating
• Use any of tools to contact council and they expect service:
• Facebook, Twitter, Mobile Apps (council specific apps, neatstreets,
Snapsendsolve), email, sms etc
• Is this the next generation of field capture software ??
22. •
•
•
Something is
not working
We fix it!
Something is
Broken
We replace it!
Something has
a value
That’s
accountants
business!
GIS?
A set of plan
draws and a
drafting section
23. •
•
When will it
fail?
What will it cost
to replace?
Lets not tell the
accountants!
Will we have
the money to
replace it?
What is it’s
current
condition?
When is the
optimum time
to replace it?
What is it’s true
current value?
Ability to
predict cap ex
for 25 years +
The only systematic
asset records we
have are our maps
If we put them in a
GIS we can capture
and manage data
GIS allowed us to
manage current
condition and value
29. •
29
Yarra Valley Water The Public.
The private
Sector.
Victoria State
Government
What does this mean in practice
WEB 2.0
ADDRESS
DATABASE
ASSET
DATABASE
Property
Search
CADASTRE
30. •
•
•
•
•
30
Local Government The PublicUtility
A Future Asset Example – Planned Road Works
WORKS
DATABASE
WORKS
PLANNING
CADASTRE
WORKS
DATABASE
WORKS
PLANNING
WEB 2.0
SEE ROAD
CLOSURES
34. •
•
•
34
What does the Fifth generation look like ?
Our organisation The Private Sector.
The Public.
Other Government
/Utilities
WEB 2.0 +
DATABASE
Core
Asset
Functions
X,Y
GIS
Analysis &
Workflow
Core
Asset
Functions
DATABASE
X,Y
DATABASE
X,Y
DATABASE
X,Y
GIS
Analysis &
Workflow
DATABASE
X,Y
SOCIAL MEDIA
35.
36. Work RequestsCustomer
Requests Tasks (Jobs)
WORK REQUEST
DATABASE JOBS DATABASE
CUSTOMER
REQUEST
DATABASE
Proactive
Inspections
INSPECTIONS
DATABASE
Planned
Maintenance
Asset Planning
Request
refusals
Hierarchy
based
Listening SupportingTalking Collaborating
/energising
WEB 2.0 +
37. 37
Council The Public.Victoria State
Government
What does this mean in practice
WEB 2.0
FACEBOOK
DATABASE
Live 1 in 100 year
Flood Event
PUBLIC WARNING
USING FACEBOOK
(DURING THE EVENT
accessible by phone)
38. •
•
•
• 38
Our organisation The Private Sector.
The Public.
Other Government
/Utilities
How will they tell us what to do?
WEB 2.0 +
DATABASE
Core
Asset
Functions
X,Y
GIS
Analysis &
Workflow
Core
Asset
Functions
DATABASE
X,Y
DATABASE
X,Y
DATABASE
X,Y
GIS
Analysis &
Workflow
DATABASE
X,Y
SOCIAL MEDIA
42. AGGREGATING SOCIAL
MEDIA FOR INCLUSION INTO
CORPORATE SYSTEMS
Twitter
Facebook
Neat
Streets
Snap Send
Solve
???
iPhone
App
Forums ???
Listen to
and
Catch
the Social Media
Data
– In the Cloud
Understand the
issues capturing
asset information
from the public
on an iPhone.
•
–
–
•
–
•
–
–
–
43. WEB 2.0 +
Mature
Asset
Functions
Mature
GIS
Functions
ASSET
DATABASE
X,Y
Mature
CRM
Functions
CUSTOMER
DATABASE
DATA STORE
Single Source of Truth - Open Data Standards
Asset Data
Social Media
Interactions
Customer Data
Property Data
GIS
DATABASE
X,Y
Official Public Website
AGGREGATING SOCIAL
MEDIA FOR INCLUSION
INTO CORPORATE
SYSTEMS
Twitter
Facebook
Neat
Streets
Snap Send
Solve
???
iPhone
App
Forums ???
Unstructured Structured
The two
databases are
synchronised
every 30 seconds.
Single Integration
Point
44. WEB 2.0 +
Mature
Asset
Functions
Mature
GIS
Functions
Mature
CRM
Functions
DATA STORE
Official Public Website
AGGREGATING SOCIAL
MEDIA FOR INCLUSION
INTO CORPORATE
SYSTEMS
Twitter
Facebook
iPhone
App
The data is in the
building within 30
seconds.
SOCIAL MEDIA
Capture
• XY, Photo
• Description
• CRM fault category
• Sender details
From
• iPhone App
• Twitter
• Facebook
• Allow a manual check & approval
process
• Use XY and the fault category to
pickup the Asset_ID.
• Restructure to data to the required
format for the CRM
The asset has the fault
details and photo
attached in the Corporate
Systems.
The twitter message is
processed as a normal job