IAC 2024 - IA Fast Track to Search Focused AI Solutions
Gov20LA 2013
1. Gov 2.0 : What have you done for me lately?
Hillary Hartley
Director of Integrated Marketing
NIC Inc.
twitter.com/hillary
hillary@egov.com
#Gov20LA 4/20/2013
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4. 29 states
2 of the 10 most populous states
$22.5 billion securely processed
200 million transactions
7,500 applications
3,500 federal/state/local agencies
6. What is #Gov20?
“reinventing the public/private partnership”
hackathons
the app economy
#mobilegov
#socialgov
“government as a platform”
petitions
challenges
data portals
API ALL THE THINGS!
50. the new “Intel Inside” data
available for download
resources for developers
aggregation
51. miles to go before we sleep
• most data portals are fairly haphazard
• very limited data sets available
• need aggressive targeting of high-value data sets
• need feedback loops built-in to request and correct data
• platforms like Socrata & CKAN help ease the pain of consolidation
• microformats = easy way to include scrapeable, open data in your HTML
52. we are listening customer service
user research
crowdsourced innovation
live help
53. many tools, one job
• live help online 24/7
• feedback forums
• Q&A platforms
• constituent engagement
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